Customer Service Manager Jobs in Avon Lake, OH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Westlake, OH (5 miles from Avon Lake, OH)
- 1 day ago
- Westlake, OH (5 miles from Avon Lake, OH)
- 1 day ago
Service Manager, you will be responsible for leading the customer service department and ensuring proper care is taken at every moment throughout the customer experience....
- Cleveland, OH (16 miles from Avon Lake, OH)
- 3 days ago
- Cleveland, OH (16 miles from Avon Lake, OH)
- 3 days ago
Summary: Ylopo is looking for an ambitious, detail-oriented team member to join our Client Success Team as an Entry-Level Client Success Manager (internally known as a Ylopo Success Manager). This...
- Avon, OH (3 miles from Avon Lake, OH)
- 3 days ago
- Avon, OH (3 miles from Avon Lake, OH)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Client Service Manager - Commercial Insurance
- Cleveland, OH (16 miles from Avon Lake, OH)
- 4 days ago
- Cleveland, OH (16 miles from Avon Lake, OH)
- 4 days ago
The Opportunity: The Client Service Manager is responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients...
- Brunswick, OH (20 miles from Avon Lake, OH)
- 7 days ago
- Brunswick, OH (20 miles from Avon Lake, OH)
- 7 days ago
Join Our Team! Sunbelt Rentals strives to be the customer's first choice in the equipment rental industry. From pumps to scaffolding to general construction tools, we aim to be the only call...
- University Heights, OH (23 miles from Avon Lake, OH)
- 10 days ago
- University Heights, OH (23 miles from Avon Lake, OH)
- 10 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Associate Director, Client Services
- Cleveland, OH (16 miles from Avon Lake, OH)
- 15 days ago
- Cleveland, OH (16 miles from Avon Lake, OH)
- 15 days ago
Fathoms Account Directors are responsible for leading and maintaining successful enterprise client relationships. As an advocate for the client, Account Directors play an active role in helping...
Project (Client Services) Mgr Level 2
- Cleveland, OH (16 miles from Avon Lake, OH)
- 15 days ago
- Cleveland, OH (16 miles from Avon Lake, OH)
- 15 days ago
Mayfield Heights, Ohio, United States Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than...
Tier 3 Customer Support Manager
- Independence, OH (20 miles from Avon Lake, OH)
- 15 days ago
- Independence, OH (20 miles from Avon Lake, OH)
- 15 days ago
About Keyfactor Our mission is to build a connected society, rooted in trust, with identity-first security for every machine and human. Keyfactor helps organizations move fast to establish digital...
- Brookpark, OH (11 miles from Avon Lake, OH)
- 16 days ago
- Brookpark, OH (11 miles from Avon Lake, OH)
- 16 days ago
Location: 15270 Diana Dr. Brookpark, OH 44142 Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate...
- Cleveland, OH (16 miles from Avon Lake, OH)
- 16 days ago
- Cleveland, OH (16 miles from Avon Lake, OH)
- 16 days ago
Client Services Coordinator Job ID 200906 Posted 09-Jun-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative, Marketing, Sales Support Location(s) Cleveland -...
Client Service Manager - Construction Commercial
- Cleveland, OH (16 miles from Avon Lake, OH)
- 16 days ago
- Cleveland, OH (16 miles from Avon Lake, OH)
- 16 days ago
The Opportunity: Responsible for external support to clients for an assigned book of business, ensuring service levels produce a positive experience for clients resulting in client retention while...
US Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Cleveland, OH (16 miles from Avon Lake, OH)
- 22 days ago
- Cleveland, OH (16 miles from Avon Lake, OH)
- 22 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkFY26 US Seasonal Tax-Private Client Services Manager
- Cleveland, OH (16 miles from Avon Lake, OH)
- 25 days ago
- Cleveland, OH (16 miles from Avon Lake, OH)
- 25 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkSoftware Customer Service Manager
- Cleveland, OH (16 miles from Avon Lake, OH)
- 28 days ago
- Cleveland, OH (16 miles from Avon Lake, OH)
- 28 days ago
Department OverviewThe Software Customer Service Manager (CSM) position resides in Global Services, within the Video & Software Services Organization....
Demographic Data for Avon Lake, OH
Moving to Avon Lake, OH? Find some basic demographic data about Avon Lake, OH below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in Avon Lake, OH
Highest Education Level
Customer Service Managers in Avon Lake, OH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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