Customer Service Manager Jobs in Winston Salem, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator - 001140
- High Point, NC (16 miles from Winston Salem, NC)
- 2 days ago
- High Point, NC (16 miles from Winston Salem, NC)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
Client Services Manager- Community/Qualified Professional-IDD
- Winston Salem, NC
- 4 days ago
- Winston Salem, NC
- 4 days ago
Client Services Manager- Community/Qualified Professional-IDD BAYADA Home Health Care - 3.8 Winston-Salem, NC Job Details 1 day ago Benefits Paid holidays Health insurance Dental insurance...
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Winston-Salem, NC Habilitation Office. If you are looking for an exciting career opportunity in a growing...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 15 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 15 days ago
Store - GREENSBORO-WENDOVER, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
FT Assistant Manager Customer Service
- Kernersville, NC (6 miles from Winston Salem, NC)
- 18 days ago
- Kernersville, NC (6 miles from Winston Salem, NC)
- 18 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 437542 Address: USA-NC-Kernersville-1535 Union Cross Rd. Store Code: Store 01523 Front End (7225518) Food Lion has been providing an...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 19 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 19 days ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.** IF YOU CARE, THERES A PLACE FOR YOU...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 23 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 23 days ago
Who We Are: Kontoor Brands, Inc. (KTB) is the parent company of Wrangler, Lee and Rock & Republic, with owned manufacturing facilities in Mexico and Nicaragua. Kontoor also owns and operates over...
Category/Area of Expertise: Retail Operations Job Requisition: 436152 Address: USA-NC-Winston Salem-7760 N Point Blvd Store Code: Store 00133 Front End (7206644) Food Lion has been providing an...
MEP/PEP Client Service Manager
- Greensboro, NC (24 miles from Winston Salem, NC)
- 29 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 29 days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
Store - WINSTON-SALEM, NCDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
BAYADA Home Health Care is seeking a Client Services Manager in our Winston-Salem, NC Home Health Visits Office. If you are looking for an exciting career opportunity in a growing industry, a...
Airport Customer Service Supervisor
- Greensboro, NC (24 miles from Winston Salem, NC)
- 60+ days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 60+ days ago
Airport Customer Service Supervisor Terminal, 1000 Ted Johnson Pkwy, Greensboro, NC 27409, USA Req #1574 Tuesday, October 22, 2024 GAT is seeking dynamic individuals to join its team of aviation...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 90+ days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 90+ days ago
Benefits: Dental insurance Flexible schedule Health insurance Paid time off Vision insurance A Day in the Life of a Customer Care Coordinator: Customer Service Answer incoming phone calls and...
Demographic Data for Winston Salem, NC
Moving to Winston Salem, NC? Find some basic demographic data about Winston Salem, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Winston Salem, NC
Highest Education Level
Customer Service Managers in Winston Salem, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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