Customer Service Manager Jobs in Winston Salem, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Administrator 2
- Greensboro, NC (24 miles from Winston Salem, NC)
- 2 hours ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 2 hours ago
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 11 hours ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 11 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Live and exemplify the...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 3 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
- High Point, NC (16 miles from Winston Salem, NC)
- 5 days ago
- High Point, NC (16 miles from Winston Salem, NC)
- 5 days ago
Job Title: Director of Client Services Location: High Point NC 27265 Workplace Type: In-office Industry: Transport-Distribution Services & Equipment Join a fast-growing company that provides...
Customer Experience Manager - Victoria's Secret - Hanes Mall - Winston-Salem, NC
- Winston Salem, NC
- 7 days ago
- Winston Salem, NC
- 7 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Customer Relations Manager - Greensboro, NC
- Greensboro, NC (24 miles from Winston Salem, NC)
- 8 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 8 days ago
Your primary goal as a Customer Service Manager will be to coordinate with Technical Service Managers to guarantee customer satisfaction....
FT Assistant Manager Customer Service
- Greensboro, NC (24 miles from Winston Salem, NC)
- 11 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 11 days ago
Category/Area of Expertise: Retail OperationsJob Requisition: 433864 Address: USA-NC-Greensboro-3228 Randleman Road Store Code: Store 00566 Front End (7212373) Food Lion has been providing an...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Allocator / Customer Service Coordinator
- Greensboro, NC (24 miles from Winston Salem, NC)
- 15 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 15 days ago
About Us Centric Brands is a leading lifestyle brand collective that designs, sources, markets and sells high quality products in multiple segments, including womens, mens and kids apparel,...
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 17 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 17 days ago
POSITION SUMMARY: The Customer Success Manager (CSM) is responsible for ensuring the successful deployment, utilization, and ongoing support of JPRO and OEM service bay diagnostic tools (SBDT) for...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 19 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 19 days ago
Client Services Coordinator 3.6 3.6 out of 5 stars Client Services Coordinator Job ID 231477 Posted 31-Jul-2025 Service line Advisory Segment Role type Full-time Areas of Interest Administrative,...
Non-Qualified Client Service Manager
- Greensboro, NC (24 miles from Winston Salem, NC)
- 19 days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 19 days ago
Newport, an Ascensus company, helps employers offer their associates a more secure financial future through retirement plans, insurance and consulting services. Newport offers comprehensive plan...
- High Point, NC (16 miles from Winston Salem, NC)
- 28 days ago
- High Point, NC (16 miles from Winston Salem, NC)
- 28 days ago
Service Manager is responsible for managing the daily internal operations of the Customer Service Department, ensuring efficient and effective delivery of services related to customer support, billing...
- Greensboro, NC (24 miles from Winston Salem, NC)
- 60+ days ago
- Greensboro, NC (24 miles from Winston Salem, NC)
- 60+ days ago
Store - GREENSBORO-WENDOVER, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Winston Salem, NC
Moving to Winston Salem, NC? Find some basic demographic data about Winston Salem, NC below.
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Salary for Customer Service Manager Jobs in Winston Salem, NC
Highest Education Level
Customer Service Managers in Winston Salem, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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