Customer Service Manager Jobs in Wilmington, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
In PersonInterim Healthcare of Wilmington, NC is now hiring a Scheduling/Client Care Coordinator General Purpose: To provide continuous improvement of the total quality of the branch/office as it relates...
In PersonFT Manager Customer Service (H)
- Food Lion
- Hampstead, NC (20 miles from Wilmington, NC)
- 13 days ago
- Hampstead, NC (20 miles from Wilmington, NC)
- 13 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 502413 Address: USA-NC-Hampstead-14564 Us Hwy 17 Store Code: Store 00910 Front End (7216643) Food Lion has been providing an easy,...
In PersonCustomer Care Coordinator-Order Experience I
- United Seating & Mobility
- Wilmington, NC
- 45+ days ago
- Wilmington, NC
- 45+ days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
In PersonHome Care Client Services Manager
- BAYADA Home Health Care
- Wilmington, NC
- 45+ days ago
- Wilmington, NC
- 45+ days ago
You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services Employment Type: Full time...
In PersonFT Assistant Manager Customer Service
- Food Lion
- Carolina Beach, NC (16 miles from Wilmington, NC)
- 60+ days ago
- Carolina Beach, NC (16 miles from Wilmington, NC)
- 60+ days ago
Category/Area of Expertise: Retail OperationsJob Requisition: 499192 Address: USA-NC-Carolina Beach-1401 N Lake Park Blvd. Store Code: Store 02553 Front End (7233432) Food Lion has been providing...
In PersonDemographic Data for Wilmington, NC
Moving to Wilmington, NC? Find some basic demographic data about Wilmington, NC below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Wilmington, NC
Highest Education Level
Customer Service Managers in Wilmington, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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