Customer Service Representative Jobs in Wilmington, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Biocomposites is an international medical devices company that engineers, manufactures, and markets world leading products for use in infection management in bone and soft tissue. Based in Keele,...
In PersonRepresentative, Customer Service (ILM FT)
- Mystic Jet Center, LLC
- Wilmington, NC
- 23 hours ago
- Wilmington, NC
- 23 hours ago
The Customer Service Representative (CSR) is responsible for delivering Modern Aviation's excellent service by providing exceptional, professional, and personalized support to private and corporate...
In PersonU-Box Customer Care Representative (CDL)
- U-Haul Co. of North Carolina
- Wilmington, NC
- 3 days ago
- Wilmington, NC
- 3 days ago
Location: 6930 Western Blvd, Jacksonville, North Carolina 28546 United States of America Have you ever wished the open road could be your office? If so, then consider becoming U-Haul Company's...
In PersonCustomer Service Gate Agent (Part-Time)
- Piedmont Airlines
- Wilmington, NC
- 3 days ago
- Wilmington, NC
- 3 days ago
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
In Person Part TimeCustomer Service Representative - Utility Billing
- Brunswick County
- Bolivia, NC (20 miles from Wilmington, NC)
- 4 days ago
- Bolivia, NC (20 miles from Wilmington, NC)
- 4 days ago
Brunswick County Utility Billing Department is currently accepting applications for a Customer Service Representative to join our team....
In Person- RXO Inc.
- Leland, NC (7 miles from Wilmington, NC)
- 4 days ago
- Leland, NC (7 miles from Wilmington, NC)
- 4 days ago
As a Customer Service Representative at RXO, you will ensure that we deliver on our promise of outstanding service....
In Person$10/Hr Entry-Level Customer Service Rep 30k-55k Manager Salary
- Amega Marketing Solutions
- Wilmington, NC (6 miles from Wilmington, NC)
- 5 days ago
- Wilmington, NC (6 miles from Wilmington, NC)
- 5 days ago
Company Description At Amega Marketing Solutions Group, we stand firmly behind the power of interactive marketing and what it can do for a client. We avoid the classic indirect routes of billboard...
In PersonReports to the Lead Transportation Customer Service Representative....
In PersonCustomer Service Rep(08943) 3604 S College Rd, Wilmington, NC
- Domino's
- Wilmington, NC
- 7 days ago
- Wilmington, NC
- 7 days ago
You'll love the buzz of friendly competition.There are two types of in-store positions available: Pizza Makers and Customer Service Representatives (CSRs)....
In PersonJob Description: The Customer Service Representative (CSR) role ensures all members, guests, and prospective members receive top-notch customer service....
In PersonPT Customer Service Leader - Office Assistant
- Food Lion
- Wilmington, NC
- 11 days ago
- Wilmington, NC
- 11 days ago
Search for more jobs PT Customer Service Leader - Office Assistant Posting Date: 09/25/2021 Wilmington, NC APPLY NOW Category/Area of Expertise: Retail Operations Job Requisition: 89138 Address:...
In Person Part TimeCustomer Service - Winners Circle Staff
- Dave & Buster's Management Corporation, Inc.
- Wilmington, NC
- 13 days ago
- Wilmington, NC
- 13 days ago
Dave & Buster's is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or other jobs....
In PersonConcrete Dispatcher/Customer Service Representative
- Titan Cement International
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 13 days ago
- Castle Hayne, NC (6 miles from Wilmington, NC)
- 13 days ago
S&W Ready Mix has an immediate opening for a Concrete Dispatcher/Customer Service Representative. This is a Hourly position reporting to the Dispatch Manager....
In PersonCustomer Service Representative
- Circle K Stores, Inc.
- Supply, NC (24 miles from Wilmington, NC)
- 14 days ago
- Supply, NC (24 miles from Wilmington, NC)
- 14 days ago
Store 2723487: 16 Ocean Hwy W, Supply, North Carolina 28462 Shift Availability Evenings & Overnight Time Type Part time Customer Service Representative We want you to join our team as a Customer Service...
In PersonCustomer Service - Winner's Circle Staff
- Dave & Busters
- Wilmington, NC
- 15 days ago
- Wilmington, NC
- 15 days ago
Job Description: Dave & Busters is different from everywhere else. No two days are ever the same. Time will fly by serving hundreds of people with flexible schedules you can accommodate school or...
In PersonDemographic Data for Wilmington, NC
Moving to Wilmington, NC? Find some basic demographic data about Wilmington, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Wilmington, NC
Highest Education Level
Customer Service Representatives in Wilmington, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- One Call Resolution
- Call Center Experience
- Check Cashing
- Service Sales
- Inbound
- Bathroom Remodeling
- First In, First Out
- Asset Protection
- Restocking
- Order Entry
- Customer Support
- Order Processing
- Sales Leadership
- Payment Processing
- Resolution
- Willingness To Learn
- Courteous
- Client Services
- Loading & Unloading
- Discretion
- Merchandising
- Housekeeping
- Inbound/Outbound Calling
- Customer Satisfaction
- Cashier Skills
- Reimbursement
- Energetic
- Stocking
- Relationship Management
- Retail
- Friendliness
- High School Diploma
- Listening
- Customer Relations
- Driving
- Telephone Skills
- English
- Punctual
- Filing
- Spanish
- Inventory Management
- Policy Development
- Multitasking
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Computer Skills
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
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Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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