Customer Service Representative Jobs in Wilmington, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Associate - Temporary
- Holden Beach, NC (24 miles from Wilmington, NC)
- 5 hours ago
- Holden Beach, NC (24 miles from Wilmington, NC)
- 5 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representative
- Bolivia, NC (20 miles from Wilmington, NC)
- 1 day ago
- Bolivia, NC (20 miles from Wilmington, NC)
- 1 day ago
One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns....
Customer Service Representative, Full or Part Time
- Belville, NC (7 miles from Wilmington, NC)
- 1 day ago
- Belville, NC (7 miles from Wilmington, NC)
- 1 day ago
Store 2704576: 51 River Rd SE, Belville, North Carolina 28451 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service Representative...
Store 2720437: 6759 Carolina Beach Rd, Wilmington, North Carolina 28412 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service...
SUMMARY: The position of Customer Support Specialist provides for efficient and effective service to customers, prospective customers and branch personnel via inbound telephone calls, email...
- Rocky Point, NC (15 miles from Wilmington, NC)
- 2 days ago
- Rocky Point, NC (15 miles from Wilmington, NC)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Store 2720450: 2400 N College Rd, Wilmington, North Carolina 28405 Shift Availability Flexible Availability Job Type Customer Service Representative We want you to join our team as a Customer Service...
- Currie, NC (13 miles from Wilmington, NC)
- 2 days ago
- Currie, NC (13 miles from Wilmington, NC)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
- Atkinson, NC (20 miles from Wilmington, NC)
- 2 days ago
- Atkinson, NC (20 miles from Wilmington, NC)
- 2 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
About O2 Fitness: O2 Fitness offers the best in fitness equipment, personal training and group exercise throughout the Carolinas. We promise to provide a welcoming, motivating and clean...
We cant wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the way...
POSITION SUMMARY: The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives and...
Store - WILMINGTON, NC Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a fast and friendly checkout experience....
Customer Service Rep(08931) - 15489 hwy 17 n
- Hampstead, NC (20 miles from Wilmington, NC)
- 6 days ago
- Hampstead, NC (20 miles from Wilmington, NC)
- 6 days ago
Company Description Job Description Customer Service Reps duties include answering phones,handling carry out customers,general cleaning of store as well as stocking makeline. One pair of stud...
- Hampstead, NC (20 miles from Wilmington, NC)
- 6 days ago
- Hampstead, NC (20 miles from Wilmington, NC)
- 6 days ago
Were seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer. Duties include, but are not limited to, the following: Assist customers with...
Demographic Data for Wilmington, NC
Moving to Wilmington, NC? Find some basic demographic data about Wilmington, NC below.
Customer Service Representative Online Courses and Training Opportunities
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Salary for Customer Service Representative Jobs in Wilmington, NC
Highest Education Level
Customer Service Representatives in Wilmington, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Pulling
- Restocking
- Discretion
- Bathroom Remodeling
- Replenishing
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- First In, First Out
- Order Entry
- Payment Processing
- Customer Support
- Asset Protection
- Sales Leadership
- Willingness To Learn
- Courteous
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Housekeeping
- Cashier Skills
- Reimbursement
- Relationship Management
- Friendliness
- Listening
- Retail
- Decision Making
- Customer Relations
- High School Diploma
- Telephone Skills
- Driving
- Filing
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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