Customer Service Representative Jobs in Wilmington, NC
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Overview We are currently looking for a Customer Relations Specialist to play a pivotal role in helping to support excellent customer service, customer retention and new customer acquisition. As a...
Team Member (Cook/Customer Service)
- Hampstead, NC (20 miles from Wilmington, NC)
- 1 day ago
- Hampstead, NC (20 miles from Wilmington, NC)
- 1 day ago
Working at Pizza Hut is about making hungry people happy. It's about being independent and having fun, making new friends and earning extra cash. As a Pizza Hut team member, you can be the smiling...
Customer Service Rep(08989) Bell St & Carolina Beach Rd, Wilmington, NC
- Wilmington, NC
- 1 day ago
- Wilmington, NC
- 1 day ago
From customer service representative to management, General Manager to Manager Corporate Operations or Franchisee, our stores offer a world of opportunity....
Customer Service Representative
- Bolivia, NC (20 miles from Wilmington, NC)
- 3 days ago
- Bolivia, NC (20 miles from Wilmington, NC)
- 3 days ago
One (1) to Two (2) years customer service call center experience. Knowledge, Skills and Abilities: Ability to implement solutions to general and specific customer concerns....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Reports to the Lead Transportation Customer Service Representative....
Retail Customer Service Representative
- Leland, NC (7 miles from Wilmington, NC)
- 4 days ago
- Leland, NC (7 miles from Wilmington, NC)
- 4 days ago
, fun, and laughter Career path development A PostNet Retail Customer Service Representative is responsible for assisting customers with all store services and products....
Customer Service Associate - Temporary
- Holden Beach, NC (24 miles from Wilmington, NC)
- 4 days ago
- Holden Beach, NC (24 miles from Wilmington, NC)
- 4 days ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Customer Service Representatives Job Employer Name: Zeeba SolutionsSpiderID: 13816310 Location: Wilmington, North CarolinaDate Posted: 8/16/2024 Wage:Category: Customer Service/Technical Support Job...
Remote WorkGrocery Team Member (Stocker, Inventory, Floor Service, Customer Service) - Part Time
- Wilmington, NC
- 5 days ago
- Wilmington, NC
- 5 days ago
Provides support as a member of the Grocery team to include receiving and preparing product, maintaining the grocery floor and displays, and selling product in support of WFM standards. Performs...
Customer Service Team Member - Surf City (NC0113)
- Hampstead, NC (20 miles from Wilmington, NC)
- 6 days ago
- Hampstead, NC (20 miles from Wilmington, NC)
- 6 days ago
Job Details Job Location : Hamstead, NC Position Type : Full-Time/Part-Time Salary Range : $12.00 Base+Commission/month Travel Percentage : None Job Shift : Any Job Category : Sales Description...
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
NC Member Service Representative Greater Wilmington, NC Area Corning Credit Union is seeking full-time Member Service Representatives to join our team in the Wilmington, NC market. Corning Credit...
Customer Service Rep(08861) Village Rd, Leland, NC
- Leland, NC (7 miles from Wilmington, NC)
- 14 days ago
- Leland, NC (7 miles from Wilmington, NC)
- 14 days ago
You'll love the buzz of friendly competition.There are two types of in-store positions available: Pizza Makers and Customer Service Representatives (CSRs)....
Medical Screener - Reception Technician (Customer Service)
- Wilmington, NC
- 18 days ago
- Wilmington, NC
- 18 days ago
The Opportunity** Responsible for greeting donors at the plasma collection center and conducting a series of registration procedures to verify donor suitability for the plasma pheresis process....
Demographic Data for Wilmington, NC
Moving to Wilmington, NC? Find some basic demographic data about Wilmington, NC below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Representative Jobs in Wilmington, NC
Highest Education Level
Customer Service Representatives in Wilmington, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »