Customer Service Manager Jobs in Mooresville, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Supervisor/Human Resources Recruitment Coordinator
- Conover, NC (24 miles from Mooresville, NC)
- 14 hours ago
- Conover, NC (24 miles from Mooresville, NC)
- 14 hours ago
Our Company All Ways Caring HomeCare Overview The Customer Service Supervisor/HR Designee (CSS/HR) is responsible for coordinating quality care and customer service to our valued clients by...
Client Services Manager- Charlotte, NC
- Charlotte, NC (21 miles from Mooresville, NC)
- 3 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 3 days ago
Canteen One Starting pay: 65,000.00- 72,000.00 Lets talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service company...
Federal Customer Success Manager
- Charlotte, NC (21 miles from Mooresville, NC)
- 3 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 3 days ago
Your Role: The Federal Customer Success Manager will be a trusted adviser to our key Public Sector customers. This person will be responsible for developing and maintaining customer relationships...
Account Manager, Client Services
- Charlotte, NC (21 miles from Mooresville, NC)
- 5 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 5 days ago
Prominent elevator installer and servicer looking to hire an experienced Account Manager to develop and execute regional marketing strategies to build a solid sales pipeline, cultivate...
- Charlotte, NC (21 miles from Mooresville, NC)
- 6 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 6 days ago
JELD-WEN is currently seeking a Customer Service Coordinator to join our growing team. THE ROLE The Customer Experience Coordinator works in a fast paced, high volume support center and is...
Multi-Site Client Services Manager
- Charlotte, NC (21 miles from Mooresville, NC)
- 6 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 6 days ago
Multi-Site Client Services Manager BAYADA Home Health Care - 3.8 Charlotte, NC Job Details 1 day ago Benefits Health insurance Dental insurance Vision insurance Loan forgiveness Opportunities for...
Technology Director - Customer Service Management
- Charlotte, NC (21 miles from Mooresville, NC)
- 9 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 9 days ago
About this role: Wells Fargo is seeking a Technology Director to lead Customer Service Management (CSM) within Branch Systems and Transformation Technology (BSTT)....
- Charlotte, NC (21 miles from Mooresville, NC)
- 10 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 10 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
- Statesville, NC (23 miles from Mooresville, NC)
- 11 days ago
- Statesville, NC (23 miles from Mooresville, NC)
- 11 days ago
CSR Manager, Philippines Spencer Ogden Location Statesville Posted date 4 days ago Minimum level N/A Employment type Full-time Job category Other Job Title: CSR Manager Location: BGC, Metro...
FT Customer Experience Manager
- Charlotte, NC (21 miles from Mooresville, NC)
- 14 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 14 days ago
Store - CHLT-RIVERGATE, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Coordinator - Bilingual (Mandarin)
- Charlotte, NC (21 miles from Mooresville, NC)
- 18 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 18 days ago
Country USA State North Carolina City Charlotte Descriptions & requirements About the role: As a Customer Service Coordinator for TQL, you will receive extensive training to become a subject...
FY26 US Seasonal Tax-Private Client Services Manager
- Charlotte, NC (21 miles from Mooresville, NC)
- 18 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 18 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkUS Seasonal Tax-Financial Services Organization-Private Client Services- Manager
- Charlotte, NC (21 miles from Mooresville, NC)
- 18 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 18 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkProject (Client Services) Manager
- Charlotte, NC (21 miles from Mooresville, NC)
- 19 days ago
- Charlotte, NC (21 miles from Mooresville, NC)
- 19 days ago
The Position A healthier future. Thats what drives us. Always innovating, we bring together dedicated people and diverse perspectives from across our global network, empowering each other to keep...
Retail Full Time Customer Experience Manager
- Mooresville, NC
- 19 days ago
- Mooresville, NC
- 19 days ago
Store - CHLT-MOORESVILLE, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Mooresville, NC
Moving to Mooresville, NC? Find some basic demographic data about Mooresville, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Mooresville, NC
Highest Education Level
Customer Service Managers in Mooresville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »