Customer Service Manager Jobs in Hendersonville, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Manager Hendersonville, NC This is onsite position The opportunity: Safety is at the core of everything we do....
In PersonCustomer Service Lead - Part-Time
- Burlington
- Arden, NC (7 miles from Hendersonville, NC)
- 8 days ago
- Arden, NC (7 miles from Hendersonville, NC)
- 8 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part Time- Gaia Herbs
- Mills River, NC (5 miles from Hendersonville, NC)
- 13 days ago
- Mills River, NC (5 miles from Hendersonville, NC)
- 13 days ago
Complete special projects assigned by the Team Lead or Customer Service Manager....
In Person- Whole Foods Market
- Asheville, NC (15 miles from Hendersonville, NC)
- 22 days ago
- Asheville, NC (15 miles from Hendersonville, NC)
- 22 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonCustomer Service Administrator 1
- Sefl
- Asheville, NC (15 miles from Hendersonville, NC)
- 30+ days ago
- Asheville, NC (15 miles from Hendersonville, NC)
- 30+ days ago
As a Customer Service Administrator 1, you will be responsible for general clerical duties that assist in the operational function of the Service Center. Perform a variety of functions that may...
In PersonCustomer Service Manager Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Hendersonville, NC
- 45+ days ago
- Hendersonville, NC
- 45+ days ago
Customer Service Manager - Hendersonville, NC The opportunity: Safety is at the core of everything we do....
In Person- Ingles Markets, Inc.
- Hendersonville, NC
- 45+ days ago
- Hendersonville, NC
- 45+ days ago
Opportunity The Customer Service Manager is responsible for providing and maintaining high standards of customer service in the store's front-end operations....
In Person- Compass Group
- Arden, NC (7 miles from Hendersonville, NC)
- 45+ days ago
- Arden, NC (7 miles from Hendersonville, NC)
- 45+ days ago
Position Title: CUSTOMER SERVICE MANAGER Pay Grade: 12 Salary: $55,000 - $60,000 Other Forms of Compensation: BONUS Growth. Opportunity. Excellence. Canteen brings break time to everyone....
In PersonCustomer Care Coordinator-Order Experience I
- United Seating & Mobility
- Woodfin, NC (19 miles from Hendersonville, NC)
- 90+ days ago
- Woodfin, NC (19 miles from Hendersonville, NC)
- 90+ days ago
By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically...
In PersonDemographic Data for Hendersonville, NC
Moving to Hendersonville, NC? Find some basic demographic data about Hendersonville, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Hendersonville, NC
Highest Education Level
Customer Service Managers in Hendersonville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Courteous
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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