Customer Service Manager Jobs in Gastonia, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 hours ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 hours ago
Job Summary The Customer Support Manager oversees the strategic direction, operations, and performance of our contact center teams. Responsible for elevating HTB customer experience, driving...
Client Service Manager II - Phone Team
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 hours ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 hours ago
Step into a pivotal role at JPMorganChase, where your expertise in client service management will shape the future of our operations. You'll have the opportunity to grow your career while making a...
- Charlotte, NC (22 miles from Gastonia, NC)
- 15 hours ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 15 hours ago
As the Supervisor - Customer Service, you will supervise a staff of customer service representatives that respond to requests from customers by telephone, walk-ins and/or e-mail and manages the...
Client Relations Manager Customer Service [COC0027224]
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
Company Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices....
Customer Service Supervisor Customer Service [COC0028225]
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 1 day ago
Company Description ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices....
- Charlotte, NC (19 miles from Gastonia, NC)
- 3 days ago
- Charlotte, NC (19 miles from Gastonia, NC)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Call Center Supervisor Customer Service [COC0021218]
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 3 days ago
center experience, 1+ year leadership....
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 4 days ago
About Cousins Properties: Headquartered in Atlanta, Cousins is a fully integrated, self-administered and self-managed real estate investment trust (REIT). Cousins has a simple, compelling...
Customer Service Manager, Airport Customer Operations
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 5 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
PT Retail Customer Service Manager
- Charlotte, NC (22 miles from Gastonia, NC)
- 6 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 6 days ago
Store - CHLT-PROVIDENCE, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
Your role As the Customer Service Manager you will be an important part of the Supply Chain Team and lead a dedicated team of 4 Customer Service Representatives....
Category/Area of Expertise: Retail Operations Job Requisition: 448935 Address: USA-NC-Gastonia-1024 W Hudson Blvd Store Code: Store 02632 Front End (7235540) Food Lion has been providing an easy,...
Sponsor Backed Client Success Manager
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
JobID: 210604826 Category: Client Service JobSchedule: Full time Posted Date: 2025-08-12T16:49:07+00:00 JobShift: Day Base Pay/Salary: Chicago,IL $104,500.00-$165,000.00 Enjoy managing complex...
Customer Service Manager, Airport Workforce Management
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
- Charlotte, NC (22 miles from Gastonia, NC)
- 7 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Demographic Data for Gastonia, NC
Moving to Gastonia, NC? Find some basic demographic data about Gastonia, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Gastonia, NC
Highest Education Level
Customer Service Managers in Gastonia, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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