Customer Service Manager Jobs in Garner, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Raleigh, NC (9 miles from Garner, NC)
- 2 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Cary, NC (13 miles from Garner, NC)
- 3 days ago
- Cary, NC (13 miles from Garner, NC)
- 3 days ago
Customer Care Coordinator ID: 551570 Posted: 6/24/2025 Location: Cary, NC Category: Admin - Customer Service / Call Center Job Type: Temporary Duration: 9 - 12 Months Description Are you an...
Remote Work- Raleigh, NC (9 miles from Garner, NC)
- 5 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 5 days ago
Who we are Build a brighter future while learning and growing with a Siemens company at the intersection of technology, community and sustainability. Our global team of innovators is always...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Full-Time Customer Service Supervisor
- Raleigh, NC (9 miles from Garner, NC)
- 8 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 8 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Customer Success Manager (Strategic)
- Raleigh, NC (9 miles from Garner, NC)
- 9 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 9 days ago
At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractor. From helping our customers to manage their service all the way to project...
Sr Customer Experience Manager
- Raleigh, NC (9 miles from Garner, NC)
- 10 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 10 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
FT Assistant Manager Customer Service
- Smithfield, NC (17 miles from Garner, NC)
- 10 days ago
- Smithfield, NC (17 miles from Garner, NC)
- 10 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439092 Address: USA-NC-Smithfield-851 W Market St Store Code: Store 00059 Front End (7205696) Food Lion has been providing an easy,...
- Apex, NC (19 miles from Garner, NC)
- 10 days ago
- Apex, NC (19 miles from Garner, NC)
- 10 days ago
Join the Leader in Complex Rehabilitation Technology - Become a Customer Care Coordinator at Numotion! At Numotion, we are proud to be the nation's leading provider of Complex Rehabilitation...
Associate Manager - Client Services
- Raleigh, NC (9 miles from Garner, NC)
- 12 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 12 days ago
Infosys is seeking an Associate Manager of Client Services. The Associate ManagerClient Services (AMCS) is responsible for all client interfaces within the assigned account scope. The AMCS works...
- Raleigh, NC (9 miles from Garner, NC)
- 12 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 12 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Expert Client Success Manager - Remote
- Raleigh, NC (9 miles from Garner, NC)
- 13 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 13 days ago
Welcome to Veradigm, where our Mission is transforming health, insightfully. Join the Veradigm team and help solve many of today's healthcare challenges being addressed by biopharma, health plans,...
Remote Work- Clayton, NC (6 miles from Garner, NC)
- 13 days ago
- Clayton, NC (6 miles from Garner, NC)
- 13 days ago
Clayton Animal Hospital is a full-service animal hospital located in booming Clayton, North Carolina. Located in a suburb of Raleigh, our 8-doctor, state-of-the-art, small animal hospital has been...
Program Manager, Client Services
- Morrisville, NC (20 miles from Garner, NC)
- 14 days ago
- Morrisville, NC (20 miles from Garner, NC)
- 14 days ago
Overview Mercalis is an integrated life sciences commercialization partner that provides comprehensive solutions that span the entire healthcare value chain. Backed by proven industry expertise...
Customer Service Coordinator, Corporate
- Raleigh, NC (9 miles from Garner, NC)
- 16 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 16 days ago
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Demographic Data for Garner, NC
Moving to Garner, NC? Find some basic demographic data about Garner, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Garner, NC
Highest Education Level
Customer Service Managers in Garner, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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