Customer Service Manager Jobs in Garner, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Raleigh, NC (9 miles from Garner, NC)
- 5 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 5 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote Work- Raleigh, NC (9 miles from Garner, NC)
- 5 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 5 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
Full-Time Customer Service Supervisor
- Raleigh, NC (9 miles from Garner, NC)
- 6 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 6 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
Supervisor, Customer Service Management
- Raleigh, NC (9 miles from Garner, NC)
- 8 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 8 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote Work- Raleigh, NC (9 miles from Garner, NC)
- 8 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 8 days ago
At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractors. From helping our customers manage their businesses from quick service calls...
National Accounts Customer Service Coordinator
- Raleigh, NC (9 miles from Garner, NC)
- 8 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 8 days ago
The National Accounts Customer Service Coordinator will provide superior customer service to National Accounts by coordinating service inquiries and work orders, investigating customer issues, and...
Client Services Manager - Assistant Manager - Aventon Nora
- Raleigh, NC (9 miles from Garner, NC)
- 9 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 9 days ago
Client Services Manager - Assistant Manager How do you define success? Our fast-paced company culture mixes challenge and excitement to create an environment of professionalism and engagement...
Shift Manager, Customer Services
- Morrisville, NC (20 miles from Garner, NC)
- 10 days ago
- Morrisville, NC (20 miles from Garner, NC)
- 10 days ago
Overview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
Manager Client Service Management
- Raleigh, NC (9 miles from Garner, NC)
- 12 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 12 days ago
Manager Client Service Management CVS Health - 3.2 Raleigh, NC Job Details Full-time $54,300 - $159,120 a year 7 hours ago Benefits Employee stock purchase plan Health insurance Flexible spending...
Retail Customer Service Supervisor
- Raleigh, NC (9 miles from Garner, NC)
- 12 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Sr Lead Customer Experience Manager
- Raleigh, NC (9 miles from Garner, NC)
- 13 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 13 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
Technical Account Manager - OpenShift Container Platform
- Raleigh, NC (9 miles from Garner, NC)
- 17 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 17 days ago
Red Hat's Technical Services team is looking for an enterprise-level engineer to join us remotely as an OpenShift Technical Account Manager (TAM) in the Southeastern U.S. In this role, you will...
Remote WorkNetSuite Client Success Manager
- Raleigh, NC (9 miles from Garner, NC)
- 17 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 17 days ago
Work with a nationally ranked CPA and advisory firm that is passionate for what's next. Aprio has 30 U.S. office locations, one in the Philippines and more than 2,100 team members that speak 60+...
Client Services Manager - Life Sciences
- Raleigh, NC (9 miles from Garner, NC)
- 20 days ago
- Raleigh, NC (9 miles from Garner, NC)
- 20 days ago
Surescripts serves the nation through simpler, trusted health intelligence sharing, in order to increase patient safety, lower costs and ensure quality care. We deliver insights at critical points...
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
Demographic Data for Garner, NC
Moving to Garner, NC? Find some basic demographic data about Garner, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Garner, NC
Highest Education Level
Customer Service Managers in Garner, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »