Customer Service Manager Jobs in Fayetteville, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Coordinator PT- 001170
- White Oak, NC (22 miles from Fayetteville, NC)
- 8 hours ago
- White Oak, NC (22 miles from Fayetteville, NC)
- 8 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Overview The Customer Service Lead is responsible for making sure that all customer inquiries are carried out according to customer specifications. This would include responding to customer...
- Fort Bragg, NC (7 miles from Fayetteville, NC)
- 13 days ago
- Fort Bragg, NC (7 miles from Fayetteville, NC)
- 13 days ago
POSITION SUMMARY Amentum, a global leader in critical mission support, engineering, technology, and national security solutions, is seeking a Customer Service Manager (CSM) for a pending contract award...
Customer Service Manager Carlie C's IGA is seeking a self motivated individual who possesses experience in Customer Service Management in a busy retail environment....
Job Description The Customer Service Supervisor is responsible for the complete operations of the store when a more senior level manager is not present. The Customer Service Supervisor will assist...
... Robeson, Fayetteville, North Carolina 28305 TruGreen accepts applications on an ongoing basis. Job Description TruGreen is committed to providing personalized attention for our associates. We...
Demographic Data for Fayetteville, NC
Moving to Fayetteville, NC? Find some basic demographic data about Fayetteville, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Fayetteville, NC
Highest Education Level
Customer Service Managers in Fayetteville, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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