Customer Service Manager Jobs in Durham, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Assistant Manager Customer Service
- Food Lion
- Cary, NC (17 miles from Durham, NC)
- 3 days ago
- Cary, NC (17 miles from Durham, NC)
- 3 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 504433 Address: USA-NC-Cary-900 N Maynard Rd Store Code: Store 00727 Front End (7214452) Food Lion has been providing an easy, fresh...
In PersonNote: Fidelity will not provide immigration sponsorship for this position. The Role Are you passionate about improving how work happens and helping teams succeed? Do you enjoy bringing people...
In PersonCategory/Area of Expertise: Retail Operations Job Requisition: 503861 Address: USA-NC-Durham-3808 Guess Rd. Store Code: Store 00420 Front End (7209896) Food Lion has been providing an easy, fresh...
In PersonPiper Companies is seeking a Manager, Customer Service (Call Center) for an award winning organization in the Raleigh-Durham, North Carolina area. The Manager, Customer Service (Call Center) role...
Hybrid- Michaels Stores
- Cary, NC (17 miles from Durham, NC)
- 11 days ago
- Cary, NC (17 miles from Durham, NC)
- 11 days ago
Store - RAL-CARY, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In PersonFull-Time Customer Service Supervisor
- Kohls Illinois, Inc.
- Raleigh, NC (21 miles from Durham, NC)
- 13 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 13 days ago
About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to deliver excellent customer service. You will...
In Person Full TimeCustomer Service Coordinator Central Zone-1
- Siemens Healthineers
- Cary, NC (17 miles from Durham, NC)
- 15 days ago
- Cary, NC (17 miles from Durham, NC)
- 15 days ago
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality....
In Person- Five Below
- Morrisville, NC (10 miles from Durham, NC)
- 16 days ago
- Morrisville, NC (10 miles from Durham, NC)
- 16 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonClient Service Manager - Water Services
- CDM Smith Inc.
- Raleigh, NC (21 miles from Durham, NC)
- 26 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 26 days ago
CDM Smith has an exciting opportunity for an experienced driven Sr. Client Service Leader to lead client engagement and business development for water infrastructure and resource services for...
In PersonCustomer Service Coordinator - Northeast
- Siemens Healthineers
- Cary, NC (17 miles from Durham, NC)
- 28 days ago
- Cary, NC (17 miles from Durham, NC)
- 28 days ago
Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality....
In PersonCustomer Service Administrator - $18-$21/hr
- Towne Properties Associates
- Raleigh, NC (21 miles from Durham, NC)
- 30+ days ago
- Raleigh, NC (21 miles from Durham, NC)
- 30+ days ago
Apply Job Type Full-time Description Love Where You Work! At Towne Properties, we build more than communities-we build careers. Join a Top Workplace (2018-2025) and grow with a company that values...
In PersonArea Manager, Customer Service
- Graybar
- Raleigh, NC (21 miles from Durham, NC)
- 30+ days ago
- Raleigh, NC (21 miles from Durham, NC)
- 30+ days ago
Become part of the excitement. As an Area Manager - Customer Service, you will assist the Branch Manager in managing all resources within the branch and overseeing the execution of Company...
In PersonDirector, Customer Service (Call center environment) #4767 (copy)
- GRAIL
- Durham, NC
- 30+ days ago
- Durham, NC
- 30+ days ago
Preferred Qualifications: 15+ years of relevant customer service (call center experience), including 8+ years in leadership roles managing large, complex organizations....
In PersonSenior Manager of Customer Service (US Surgical)
- Bioventus
- Durham, NC
- 30+ days ago
- Durham, NC
- 30+ days ago
Are you ready to work for a more active world? At Bioventus, our business depends on developing our people. We invest in you and challenge you to be the best. We value our colleagues for their...
In Person- Carpenter Technology
- Raleigh, NC (21 miles from Durham, NC)
- 45+ days ago
- Raleigh, NC (21 miles from Durham, NC)
- 45+ days ago
Carpenter Technology Corporation is a leading producer and distributor of premium specialty alloys, including titanium alloys, nickel and cobalt based superalloys, stainless steels, alloy steels...
In PersonDemographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Durham, NC
Highest Education Level
Customer Service Managers in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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