Customer Service Manager Jobs in Durham, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Raleigh, NC (21 miles from Durham, NC)
- 3 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Occupational Summary Plan, coordinate and administer customer service activities within Duke Parking operations; develop, coordinate and advise on policy, operational procedures, and training...
- Cary, NC (17 miles from Durham, NC)
- 5 days ago
- Cary, NC (17 miles from Durham, NC)
- 5 days ago
Store - RAL-CARY, NC Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Cary, NC (17 miles from Durham, NC)
- 5 days ago
- Cary, NC (17 miles from Durham, NC)
- 5 days ago
CUSTOMER CARE COORDINATOR IN CARY, NC, USA! Date Posted: 06/24/2025 Hiring Organization: Rose International Position Number: 484593 Industry: Manufacturing Job Title: Customer Care Coordinator Job...
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 5 days ago
Make money! Make a Difference! We offer a base salary and a consistent schedule that enables you to have an excellent work-life balance. We also provide an extensive training program on all our...
FT Manager Customer Service (H)
- Mebane, NC (22 miles from Durham, NC)
- 6 days ago
- Mebane, NC (22 miles from Durham, NC)
- 6 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 449260 Address: USA-NC-Mebane-630 N First Street Store Code: Store 02590 Front End (7234420) Food Lion has been providing an easy,...
Product Consultant (Client Success Manager)
- Raleigh, NC (21 miles from Durham, NC)
- 6 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 6 days ago
About the Role: Grade Level (for internal use): 08 The Role: P roduct Consultant (Client Success Manager) The Team: The Research Manager Client Success team is composed of global experienced...
- Raleigh, NC (21 miles from Durham, NC)
- 6 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 6 days ago
BAYADA Home Health Care has an immediate opening for a Client Services Manager in our Raleigh, NC Habilitation Office. If you are looking for an exciting career opportunity in a growing industry,...
Occupational Summary Plan, coordinate and administer customer service activities within Duke Parking operations; develop, coordinate and advise on policy, operational procedures, and training...
Airport Customer Service Supervisor - RDU KLM
- Morrisville, NC (10 miles from Durham, NC)
- 11 days ago
- Morrisville, NC (10 miles from Durham, NC)
- 11 days ago
General information Job Title Airport Customer Service Supervisor - RDU KLM Date Tuesday, May 27, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 21.00...
Airport Customer Service Lead - RDU KLM
- Morrisville, NC (10 miles from Durham, NC)
- 11 days ago
- Morrisville, NC (10 miles from Durham, NC)
- 11 days ago
General information Job Title Airport Customer Service Lead - RDU KLM Date Tuesday, May 27, 2025 Entity Unifi Aviation, LLC State North Carolina City Morrisville Base Pay Rate: $ 16.50 Full/Part...
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Raleigh, NC (21 miles from Durham, NC)
- 12 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 12 days ago
What You'll Do We’re looking for a Client Service Manager to join our Client Focus team within Non-Qualified. In this role, you'll partner with retirement plan service representatives and...
Remote Work- Raleigh, NC (21 miles from Durham, NC)
- 14 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 14 days ago
Overview Looking to grow your career at a company that puts its people first? Drees Homes is a family-owned home building company with a passion for making custom homes easy. For over 95 years, we...
Client Service Manager - Personal Lines
- Raleigh, NC (21 miles from Durham, NC)
- 15 days ago
- Raleigh, NC (21 miles from Durham, NC)
- 15 days ago
The Opportunity The Client Service Manager will consistently provide the highest level of day-to-day client service to Personal Lines clients. This individual will help grow the assigned book and...
Remote WorkDemographic Data for Durham, NC
Moving to Durham, NC? Find some basic demographic data about Durham, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Durham, NC
Highest Education Level
Customer Service Managers in Durham, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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