Customer Service Manager Jobs in Charlotte, NC
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Job Title: Area Customer Service Coordinator Summary: Join our team as an Area Customer Service Coordinator, where you'll be a vital link in ensuring exceptional service delivery to our valued...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Gastonia, NC (22 miles from Charlotte, NC)
- 3 days ago
- Gastonia, NC (22 miles from Charlotte, NC)
- 3 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimePart-Time Customer Service Supervisor - CLT Airport
- PrimeFlight
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE SUPERVISOR TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking...
In Person Part TimePart-Time Customer Service Lead- CLT Airport
- PrimeFlight
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
WHERE FRIENDLY TAKES FLIGHT - BECOME A CUSTOMER SERVICE AGENT LEAD TODAY! Interested in working in aviation? Are you looking for a job with stability and growth opportunities? If you are looking...
In Person Part TimeFacility Customer Service Coordinator
- Sherwin-Williams
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.This...
In Person Full TimeFacility Customer Service Coordinator
- Sherwin Williams
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
The Facility Customer Service Coordinator works closely with customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions.This...
In Person Full TimeAt NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with...
In PersonAt NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with...
In PersonSenior Customer Experience Manager, Enterprise
- Navex
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
At NAVEX, we’re transforming the world—making it safer, more ethical, and ensuring every voice is heard. That’s real impact. Our high-performance culture is driven by our values. We move with...
In PersonCustomer Service Manager, Airport Workforce Management (Charlotte, NC, US)
- American Airlines
- Charlotte, NC
- 5 days ago
- Charlotte, NC
- 5 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
In PersonJob Summary: Leads and administrates the Customer Service Staff within the Business Unit. Supervises, support and ensure the highest level of customer service is an everyday practice within the...
In PersonA career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonCustomer Service Lead - Part-Time
- Burlington Coat Factory Corporation
- Fort Mill, SC (14 miles from Charlotte, NC)
- 6 days ago
- Fort Mill, SC (14 miles from Charlotte, NC)
- 6 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeSenior Director, Customer Service Reliability
- Spectrum
- Charlotte, NC
- 7 days ago
- Charlotte, NC
- 7 days ago
This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future. Do you thrive on driving innovation and transforming customer...
In PersonPolice Customer Service Supervisor
- City of Charlotte, NC
- Charlotte, NC
- 8 days ago
- Charlotte, NC
- 8 days ago
Date Opened: Tuesday, May 26, 2026 12:00 AM Close Date: Saturday, June 06, 2026 12:00 AM Department: Charlotte-Mecklenburg Police Department Salary: $59,134.00 - $73,917.00 Commensurate with...
In PersonDemographic Data for Charlotte, NC
Moving to Charlotte, NC? Find some basic demographic data about Charlotte, NC below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Charlotte, NC
Highest Education Level
Customer Service Managers in Charlotte, NC offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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