Customer Service Manager Jobs in Smithtown, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Westport, CT (20 miles from Smithtown, NY)
- 13 hours ago
- Westport, CT (20 miles from Smithtown, NY)
- 13 hours ago
Title: Director of Client Services Location: Westport, CT Salary: $120,000 170,000 Contact: Paul Chatlos, ... Our client seeks a Director of Client Services to build and manage a team that works...
- Brentwood, NY (5 miles from Smithtown, NY)
- 2 days ago
- Brentwood, NY (5 miles from Smithtown, NY)
- 2 days ago
We are currently recruiting for a Customer Services Manager to join our Eastern team based in Brentwood, Essex....
- Huntington Station, NY (8 miles from Smithtown, NY)
- 3 days ago
- Huntington Station, NY (8 miles from Smithtown, NY)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Cos Cob, CT (24 miles from Smithtown, NY)
- 4 days ago
- Cos Cob, CT (24 miles from Smithtown, NY)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Westbury, NY (20 miles from Smithtown, NY)
- 4 days ago
- Westbury, NY (20 miles from Smithtown, NY)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Melville, NY (11 miles from Smithtown, NY)
- 5 days ago
- Melville, NY (11 miles from Smithtown, NY)
- 5 days ago
Our Melville Store has an immediate need for a FT Customer Service Manager....
PT Customer Experience Manager
- Westport, CT (20 miles from Smithtown, NY)
- 7 days ago
- Westport, CT (20 miles from Smithtown, NY)
- 7 days ago
Store - WESTPORT, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Supervisor - Full Time
- Commack, NY (4 miles from Smithtown, NY)
- 7 days ago
- Commack, NY (4 miles from Smithtown, NY)
- 7 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
- Levittown, NY (18 miles from Smithtown, NY)
- 9 days ago
- Levittown, NY (18 miles from Smithtown, NY)
- 9 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
FT Customer Experience Manager
- Rocky Point, NY (15 miles from Smithtown, NY)
- 9 days ago
- Rocky Point, NY (15 miles from Smithtown, NY)
- 9 days ago
FT Customer Experience Manager 3.4 3.4 out of 5 stars Rocky Point, NY Store - LI-ROCKY POINT, NY Deliver a customer centric shopping experience by managing and delivering effective front-end...
Client Service Coordinator - 005229
- Norwalk, CT (21 miles from Smithtown, NY)
- 12 days ago
- Norwalk, CT (21 miles from Smithtown, NY)
- 12 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- East Norwich, NY (17 miles from Smithtown, NY)
- 12 days ago
- East Norwich, NY (17 miles from Smithtown, NY)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Stamford, CT (21 miles from Smithtown, NY)
- 13 days ago
- Stamford, CT (21 miles from Smithtown, NY)
- 13 days ago
Store - STAMFORD, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Fairfield, CT (21 miles from Smithtown, NY)
- 14 days ago
- Fairfield, CT (21 miles from Smithtown, NY)
- 14 days ago
Visiting Angels of Fairfield Has an Immediate Need for a Client Service Coordinator Join our award winning team, in providing vital home care services to seniors within our community. BENEFITS: +...
Customer Service Supervisor (Front End Support)
- Huntington, NY (10 miles from Smithtown, NY)
- 16 days ago
- Huntington, NY (10 miles from Smithtown, NY)
- 16 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Demographic Data for Smithtown, NY
Moving to Smithtown, NY? Find some basic demographic data about Smithtown, NY below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Smithtown, NY
Highest Education Level
Customer Service Managers in Smithtown, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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