Customer Service Manager Jobs in Poughkeepsie, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Kingston, NY (19 miles from Poughkeepsie, NY)
- 1 day ago
- Kingston, NY (19 miles from Poughkeepsie, NY)
- 1 day ago
Category/Area of Expertise: Retail Operations Job Requisition: 441628 Address: USA-NY-Kingston-1261 Ulster Ave Store Code: Store 08348 Front End (5151732) Hannaford Supermarkets started out as a...
Project Manager/Customer Service
- Highland, NY (6 miles from Poughkeepsie, NY)
- 17 days ago
- Highland, NY (6 miles from Poughkeepsie, NY)
- 17 days ago
Overview Join the Selux Inside Sales Team as a Project Manager. This position is located in Highland, New York. As Project Manager, you will manage customer orders from conception to completion...
- Fishkill, NY (10 miles from Poughkeepsie, NY)
- 24 days ago
- Fishkill, NY (10 miles from Poughkeepsie, NY)
- 24 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
Customer Success Project Manager (Customer Service)
- Kingston, NY (19 miles from Poughkeepsie, NY)
- 30+ days ago
- Kingston, NY (19 miles from Poughkeepsie, NY)
- 30+ days ago
Customer Success Project Manager (Customer Service) Department: Customer Success Employment Type: Full Time Location: Kingston, NY Description Role Description -- What Success Looks Like As a...
Part Time Customer Experience Manager
- Chelsea, NY (9 miles from Poughkeepsie, NY)
- 90+ days ago
- Chelsea, NY (9 miles from Poughkeepsie, NY)
- 90+ days ago
Store - NYC-MANHATTAN/CHELSEA, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Poughkeepsie, NY
Moving to Poughkeepsie, NY? Find some basic demographic data about Poughkeepsie, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Poughkeepsie, NY
Highest Education Level
Customer Service Managers in Poughkeepsie, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »