Customer Service Manager Jobs in Newburgh, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)-Full Time
- Peekskill, NY (18 miles from Newburgh, NY)
- 9 days ago
- Peekskill, NY (18 miles from Newburgh, NY)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Project Manager/Customer Service
- Highland, NY (13 miles from Newburgh, NY)
- 17 days ago
- Highland, NY (13 miles from Newburgh, NY)
- 17 days ago
Overview Join the Selux Inside Sales Team as a Project Manager. This position is located in Highland, New York. As Project Manager, you will manage customer orders from conception to completion...
- Goshen, NY (19 miles from Newburgh, NY)
- 24 days ago
- Goshen, NY (19 miles from Newburgh, NY)
- 24 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
- Croton on Hudson, NY (24 miles from Newburgh, NY)
- 29 days ago
- Croton on Hudson, NY (24 miles from Newburgh, NY)
- 29 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Experience Manager - PT
- Mohegan Lake, NY (18 miles from Newburgh, NY)
- 30+ days ago
- Mohegan Lake, NY (18 miles from Newburgh, NY)
- 30+ days ago
Store - MOHEGAN LAKE, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Middletown, NY (23 miles from Newburgh, NY)
- 60+ days ago
- Middletown, NY (23 miles from Newburgh, NY)
- 60+ days ago
Store - MIDDLETOWN, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail - FT - Customer Experience Manager - Includes Nights & Weekends - Yorktown Heights NY
- Yorktown Heights, NY (21 miles from Newburgh, NY)
- 90+ days ago
- Yorktown Heights, NY (21 miles from Newburgh, NY)
- 90+ days ago
Store - YORKTOWN HEIGHTS, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Part Time Customer Experience Manager
- Chelsea, NY (4 miles from Newburgh, NY)
- 90+ days ago
- Chelsea, NY (4 miles from Newburgh, NY)
- 90+ days ago
Store - NYC-MANHATTAN/CHELSEA, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Demographic Data for Newburgh, NY
Moving to Newburgh, NY? Find some basic demographic data about Newburgh, NY below.
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Salary for Customer Service Manager Jobs in Newburgh, NY
Highest Education Level
Customer Service Managers in Newburgh, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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