Customer Service Manager Jobs in New York, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Company DescriptionSince 1828, Guerlain - an iconic luxury French Perfume & Cosmetics brand, part of the LVMH Group - has explored, innovated and perfected its Fragrance, Skincare and Makeup...
Job Summary: Disney Direct to Consumer (DTC) includes premium streaming services with Hulu, a premium streaming service that offers premium originals, current season TV, a massive library of hit...
Introduction We are looking for a Corporate Social Responsibility (CSR) Manager in US. This role will be responsible for regional IBM CSR representation and execution of key programs and...
Customer Success Manager, Car Rental
- Teaneck, NJ (9 miles from New York, NY)
- 1 day ago
- Teaneck, NJ (9 miles from New York, NY)
- 1 day ago
About The Position At UVeye, we're on a mission to redefine vehicle safety and reliability on a global scale. Founded in 2016, we have pioneered the world's first fully automated suite of vehicle...
Customer Experience Manager - Victoria's Secret - 125th St - New York, NY
- New York, NY
- 1 day ago
- New York, NY
- 1 day ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Senior Staff Product Manager, Customer Support (Mailchimp)
- New York, NY
- 1 day ago
- New York, NY
- 1 day ago
Overview Intuit, the global technology platform dedicated to powering prosperity, is seeking a dynamic Senior Staff Product Manager to spearhead Customer Support strategy and execution within its...
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Client Services Manager- New Hyde Park, NY
- New Hyde Park, NY (16 miles from New York, NY)
- 2 days ago
- New Hyde Park, NY (16 miles from New York, NY)
- 2 days ago
Pay Range: 75,000.00- 80,000.00 *Internal Employee Referral Bonus Available The advertised program is a conversational recruiting assistant that helps you apply to jobs with Compass Group. Message...
- Ridgewood, NJ (17 miles from New York, NY)
- 2 days ago
- Ridgewood, NJ (17 miles from New York, NY)
- 2 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Passaic, NJ (10 miles from New York, NY)
- 3 days ago
- Passaic, NJ (10 miles from New York, NY)
- 3 days ago
Customer Service Coordinator F. Schumacher & Co. - 3.1 Passaic, NJ Job Details Estimated: $37.9K - $44.4K a year 13 hours ago Benefits Profit sharing Health savings account Paid holidays...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Senior Client Success Manager - Programmatic (Political & Advocacy)
- New York, NY
- 4 days ago
- New York, NY
- 4 days ago
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to...
WHO WE ARE Zeta Global (NYSE: ZETA) is the AI-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to...
- Staten Island, NY (10 miles from New York, NY)
- 4 days ago
- Staten Island, NY (10 miles from New York, NY)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Group Overview: The TP ICAP Group is a world leading provider of market infrastructure. Our purpose is to provide clients with access to global financial and commodities markets, improving price...
Demographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
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Salary for Customer Service Manager Jobs in New York, NY
Highest Education Level
Customer Service Managers in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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