Call Center Representative Jobs in New York, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Bronx, NY (6 miles from New York, NY)
- 1 hour ago
- Bronx, NY (6 miles from New York, NY)
- 1 hour ago
Impact Supports Bank performance, profitability and reputation by ensuring excellent customer service and an efficient online presence. Responsibilities Provides customer sales and service by...
Call Center Rep 718-676-8163 Immediate openings
- Brooklyn, NY (3 miles from New York, NY)
- 10 hours ago
- Brooklyn, NY (3 miles from New York, NY)
- 10 hours ago
Company located in the Marine Park section of Brooklyn seeks individuals who are outgoing, self-motivated and have a lively personality. Starting salary $16.50 + per hour plus $1000 sign on bonus!...
Call Center Representative-Family Call Center
- Queens Village, NY (12 miles from New York, NY)
- 20 hours ago
- Queens Village, NY (12 miles from New York, NY)
- 20 hours ago
NY, is seeking dedicated Call Center Representatives to join our team of professionals on a part time/per diem basis in our Family Call Center....
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
- New Hyde Park, NY (16 miles from New York, NY)
- 1 day ago
- New Hyde Park, NY (16 miles from New York, NY)
- 1 day ago
Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...
Client Support Specialist, Employee Health & Benefits
- Saddle Brook, NJ (11 miles from New York, NY)
- 2 days ago
- Saddle Brook, NJ (11 miles from New York, NY)
- 2 days ago
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance...
Call Center Specialist - Work From Home
- Union City, NJ (2 miles from New York, NY)
- 3 days ago
- Union City, NJ (2 miles from New York, NY)
- 3 days ago
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkCall Center Associate II (Bilingual English/Spanish)
- Bronx, NY (6 miles from New York, NY)
- 5 days ago
- Bronx, NY (6 miles from New York, NY)
- 5 days ago
Position Summary: The Call Center Associate II will join our Bronx-Based call center team in order to support the operations of our various health centers. The incumbent must have the drive and...
Customer Care Associate - Remote
- Long Island City, NY (3 miles from New York, NY)
- 6 days ago
- Long Island City, NY (3 miles from New York, NY)
- 6 days ago
Global Contact Services is currently looking for Remote Full-Time and Part-Time Associates Job Description: Global Contact Services (GCS) is a long-term contractor for NYC Transit Authority...
Bilingual Client Support Specialist - English/Spanish
- Parsippany, NJ (22 miles from New York, NY)
- 7 days ago
- Parsippany, NJ (22 miles from New York, NY)
- 7 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
- Parsippany, NJ (22 miles from New York, NY)
- 7 days ago
- Parsippany, NJ (22 miles from New York, NY)
- 7 days ago
ADP is hiring a Client Support Specialist. Are you readyto join acompany offeringcareer advancementopportunities throughout your career journey? Do you want to join a company...
Contact Center Representative - Bellevue (Clerical Associate Level IV), Call Center
- New York, NY
- 7 days ago
- New York, NY
- 7 days ago
center operations, customer service and with strong communication skills Highly detail-oriented with the ability to properly prioritize Self-motivated with the ability to work independently Critical...
Client Support Specialist __ Location: New York, United States Type: Full-time Department: Financial Markets _ __ Summary eClerx Financial Market Operations is seeking a Client Support Specialist...
J ob Details Client DoorDash Title Call Center Customer Service-I Location RO, USA, NY, New York, 200 Fifth Ave Description Remote Position Hours/Shifts: 4 roles and 4 shifts, DD needs one person...
Remote WorkRemote Call Center Sales Inbound/Outbound Job Description We are seeking phone agents to handle outbound prospective customer leads through our dialer system. The primary role involves screening...
Remote WorkDemographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New York, NY
Highest Education Level
Call Center Representatives in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Administrative Skills
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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