Call Center Representative Jobs in New York, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Garden City, NY (18 miles from New York, NY)
- 1 day ago
- Garden City, NY (18 miles from New York, NY)
- 1 day ago
EDUCATIONAL REQUIREMENTS: Associated Degree Required, Bachelors Degree Preferred QUALIFICATIONS AND EXPERIENCE: Call Center experience (high call volume) (medical experience preferred) Working knowledge...
Customer Care Associate (Cantonese and Mandarin)
- Brooklyn, NY (3 miles from New York, NY)
- 1 day ago
- Brooklyn, NY (3 miles from New York, NY)
- 1 day ago
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, youll...
- New Rochelle, NY (15 miles from New York, NY)
- 2 days ago
- New Rochelle, NY (15 miles from New York, NY)
- 2 days ago
We're looking for a driven and enthusiastic Call Center Representative to support our Marvin Replacement business....
About the Company: At In All Media, we craft bespoke, highly specialized teams that effortlessly merge with our client's processes and culture, delivering unparalleled results. Our Queens...
Remote WorkCall Center Representative II (Mutual Funds, Inbound)
- New York, NY
- 2 days ago
- New York, NY
- 2 days ago
Company: SS&C Technologies Location: NY Career Level: Associate Industries: Technology, Software, IT, Electronics Description As a leading financial services and healthcare technology company...
Quality Assurance Specialist (Call Center)
- Wayne, NJ (18 miles from New York, NY)
- 3 days ago
- Wayne, NJ (18 miles from New York, NY)
- 3 days ago
Required Experience: High School diploma or GED and a minimum of 3 years Call Center experience. Prior Quality Assurance experience from a banking environment preferred....
Call Center Customer Service Representative
- West Nyack, NY (24 miles from New York, NY)
- 4 days ago
- West Nyack, NY (24 miles from New York, NY)
- 4 days ago
Call Center Customer Service Representative West Nyack, NY 10994, USA Posted 2 minutes ago Company Description A subsidiary of Veolia group, Veolia North America (VNA) is the top-ranked...
Anticipated Client Support Specialist
- Wayne, NJ (18 miles from New York, NY)
- 5 days ago
- Wayne, NJ (18 miles from New York, NY)
- 5 days ago
Anticipated Client Support Specialist JobID: 4173 Position Type: Technology/Technology Support Specialist Date Posted: 6/24/2025 Location: Administration District Central Office Date Available:...
- Newark, NJ (9 miles from New York, NY)
- 6 days ago
- Newark, NJ (9 miles from New York, NY)
- 6 days ago
Horizon Blue Cross Blue Shield of New Jersey empowers our members to achieve their best health. For over 90 years, we have been New Jerseys health solutions leader driving innovations that improve...
Remote WorkCall Center Representative (000290)#25-58648 $30.00-$33.33 per hour New York, NY All On-site Job Description Duties: Schedule appointments, reminder calls to patients....
- Hackensack, NJ (9 miles from New York, NY)
- 9 days ago
- Hackensack, NJ (9 miles from New York, NY)
- 9 days ago
Our team members are the heart of what makes us better. At Hackensack Meridian _Health_ we help our patients live better, healthier lives and we help one another to succeed. With a culture rooted...
center experience; strong customer service experience Who we are UNFCU is a global not-for-profit financial institution that serves the UN community....
The Call Center Rep is responsible for fielding and managing patient calls related to the recall of medical implants. This role involves providing accurate information, addressing patient...
Overview This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
Remote WorkAt New York Life, we're looking for Customer Service Call Center Representatives who are passionate about delivering best-in-class support....
Demographic Data for New York, NY
Moving to New York, NY? Find some basic demographic data about New York, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New York, NY
Highest Education Level
Call Center Representatives in New York, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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