Customer Service Manager Jobs in Mount Sinai, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Milford, CT (19 miles from Mount Sinai, NY)
- 22 hours ago
- Milford, CT (19 miles from Mount Sinai, NY)
- 22 hours ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Fairfield, CT (21 miles from Mount Sinai, NY)
- 1 day ago
- Fairfield, CT (21 miles from Mount Sinai, NY)
- 1 day ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Manager - Customer Care Center
- Orange, CT (23 miles from Mount Sinai, NY)
- 4 days ago
- Orange, CT (23 miles from Mount Sinai, NY)
- 4 days ago
Collaborate with Customer Service management to ensure proper analysis of staffing, forecasting, and schedules to meet all key performance targets....
Relationship Manager, Client Services (Hybrid)
- Edgewood, NY (16 miles from Mount Sinai, NY)
- 4 days ago
- Edgewood, NY (16 miles from Mount Sinai, NY)
- 4 days ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
Remote WorkManager Client Services (Hybrid)
- Edgewood, NY (16 miles from Mount Sinai, NY)
- 5 days ago
- Edgewood, NY (16 miles from Mount Sinai, NY)
- 5 days ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
Remote Work- Westport, CT (22 miles from Mount Sinai, NY)
- 5 days ago
- Westport, CT (22 miles from Mount Sinai, NY)
- 5 days ago
Title: Director of Client Services Location: Westport, CT Salary: $120,000 170,000 Contact: Paul Chatlos, ... Our client seeks a Director of Client Services to build and manage a team that works...
- Brentwood, NY (16 miles from Mount Sinai, NY)
- 8 days ago
- Brentwood, NY (16 miles from Mount Sinai, NY)
- 8 days ago
We are currently recruiting for a Customer Services Manager to join our Eastern team based in Brentwood, Essex....
Customer Service Lead - Part-Time
- Orange, CT (23 miles from Mount Sinai, NY)
- 9 days ago
- Orange, CT (23 miles from Mount Sinai, NY)
- 9 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Huntington Station, NY (20 miles from Mount Sinai, NY)
- 9 days ago
- Huntington Station, NY (20 miles from Mount Sinai, NY)
- 9 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Melville, NY (23 miles from Mount Sinai, NY)
- 11 days ago
- Melville, NY (23 miles from Mount Sinai, NY)
- 11 days ago
Our Melville Store has an immediate need for a FT Customer Service Manager....
PT Customer Experience Manager
- Westport, CT (22 miles from Mount Sinai, NY)
- 13 days ago
- Westport, CT (22 miles from Mount Sinai, NY)
- 13 days ago
Store - WESTPORT, CT Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Supervisor - Full Time
- Commack, NY (15 miles from Mount Sinai, NY)
- 13 days ago
- Commack, NY (15 miles from Mount Sinai, NY)
- 13 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
FT Customer Experience Manager
- Rocky Point, NY (3 miles from Mount Sinai, NY)
- 15 days ago
- Rocky Point, NY (3 miles from Mount Sinai, NY)
- 15 days ago
FT Customer Experience Manager 3.4 3.4 out of 5 stars Rocky Point, NY Store - LI-ROCKY POINT, NY Deliver a customer centric shopping experience by managing and delivering effective front-end...
- Fairfield, CT (21 miles from Mount Sinai, NY)
- 20 days ago
- Fairfield, CT (21 miles from Mount Sinai, NY)
- 20 days ago
Visiting Angels of Fairfield Has an Immediate Need for a Client Service Coordinator Join our award winning team, in providing vital home care services to seniors within our community. BENEFITS: +...
- Trumbull, CT (24 miles from Mount Sinai, NY)
- 20 days ago
- Trumbull, CT (24 miles from Mount Sinai, NY)
- 20 days ago
Key OperatorAt Property Protection Consulting we believe "SECURITY IS PERSONAL" and is best served by a local company who understands and is for all your needs. Since 2002 we have been...
Demographic Data for Mount Sinai, NY
Moving to Mount Sinai, NY? Find some basic demographic data about Mount Sinai, NY below.
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Salary for Customer Service Manager Jobs in Mount Sinai, NY
Highest Education Level
Customer Service Managers in Mount Sinai, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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