Customer Service Manager Jobs in Middletown, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Salary: $19.25- $31.00 SUMMARY Ensures that fast, friendly, helpful and efficient customer service and courtesy is provided on the Front End and Customer Service areas of the store. Responsible...
FT Assistant Manager Customer Service
- Modena, NY (23 miles from Middletown, NY)
- 8 days ago
- Modena, NY (23 miles from Middletown, NY)
- 8 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439205 Address: USA-NY-Modena-2066 Rte 32 Store Code: Store 08346 Front End (5151730) Hannaford Supermarkets started out as a fresh...
Customer Experience Manager - Victoria's Secret - The Galleria at Crystal Run - Middletown, NY
- Middletown, NY
- 13 days ago
- Middletown, NY
- 13 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Goshen, NY (8 miles from Middletown, NY)
- 18 days ago
- Goshen, NY (8 miles from Middletown, NY)
- 18 days ago
About Wealth Enhancement Wealth Enhancement is an independent wealth management firm with an endless passion for enriching the lives of our clients. We continually seek to perfect our craft of...
Project Manager, Customer Support
- Franklin, NJ (24 miles from Middletown, NY)
- 28 days ago
- Franklin, NJ (24 miles from Middletown, NY)
- 28 days ago
Company DescriptionBEUMER Group is an international manufacturing leader in intralogistics in the fields of conveying, loading, palletising, packaging, sortation and distribution technology....
Store - MIDDLETOWN, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Middletown, NY
Moving to Middletown, NY? Find some basic demographic data about Middletown, NY below.
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Salary for Customer Service Manager Jobs in Middletown, NY
Highest Education Level
Customer Service Managers in Middletown, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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