Customer Service Manager Jobs in Medford, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Brentwood, NY (14 miles from Medford, NY)
- 2 days ago
- Brentwood, NY (14 miles from Medford, NY)
- 2 days ago
We are currently recruiting for a Customer Services Manager to join our Eastern team based in Brentwood, Essex....
- Huntington Station, NY (20 miles from Medford, NY)
- 4 days ago
- Huntington Station, NY (20 miles from Medford, NY)
- 4 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
- Melville, NY (22 miles from Medford, NY)
- 5 days ago
- Melville, NY (22 miles from Medford, NY)
- 5 days ago
Our Melville Store has an immediate need for a FT Customer Service Manager....
Customer Service Supervisor - Full Time
- Commack, NY (15 miles from Medford, NY)
- 8 days ago
- Commack, NY (15 miles from Medford, NY)
- 8 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
FT Customer Experience Manager
- Rocky Point, NY (7 miles from Medford, NY)
- 9 days ago
- Rocky Point, NY (7 miles from Medford, NY)
- 9 days ago
FT Customer Experience Manager 3.4 3.4 out of 5 stars Rocky Point, NY Store - LI-ROCKY POINT, NY Deliver a customer centric shopping experience by managing and delivering effective front-end...
Customer Service Supervisor (Front End Support)
- Huntington, NY (22 miles from Medford, NY)
- 16 days ago
- Huntington, NY (22 miles from Medford, NY)
- 16 days ago
Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...
Employee Benefits Client Service Manager (hybrid)
- Melville, NY (22 miles from Medford, NY)
- 18 days ago
- Melville, NY (22 miles from Medford, NY)
- 18 days ago
About Premier Benefit Plans, A Division of Patriot Growth Insurance Services: Founded in 1995 on Long Island, Premier Benefit Plans is a strategically focused and service driven employee benefits...
Business Development & Client Success Manager (Staffing Solutions)
- Melville, NY (22 miles from Medford, NY)
- 24 days ago
- Melville, NY (22 miles from Medford, NY)
- 24 days ago
Are you our new colleague? We're looking for a Client Development Manager. how you will contribute You'll be a key player in driving growth and building lasting partnerships. If you're passionate...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Deer Park, NY (18 miles from Medford, NY)
- 26 days ago
- Deer Park, NY (18 miles from Medford, NY)
- 26 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Greenlawn, NY (20 miles from Medford, NY)
- 30+ days ago
- Greenlawn, NY (20 miles from Medford, NY)
- 30+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
BDC Customer Service Manager - Now Hiring
- Amityville, NY (24 miles from Medford, NY)
- 30+ days ago
- Amityville, NY (24 miles from Medford, NY)
- 30+ days ago
BDC / Internet Manager / - Automotive Dealership An Established Nissan Dealership is looking for a experienced professional BDC Manager to join our team. Exceptional experience in customer service...
- Lake Grove, NY (7 miles from Medford, NY)
- 30+ days ago
- Lake Grove, NY (7 miles from Medford, NY)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. THIS IS A PART TIME...
FT Customer Experience Manager Retail / Balloons
- Commack, NY (15 miles from Medford, NY)
- 60+ days ago
- Commack, NY (15 miles from Medford, NY)
- 60+ days ago
Store - LI-COMMACK, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
FT Customer Experience Manager/Balloons
- Commack, NY (15 miles from Medford, NY)
- 60+ days ago
- Commack, NY (15 miles from Medford, NY)
- 60+ days ago
Store - LI-COMMACK, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Retail Customer Service - Full Time Customer Experience Manager
- Riverhead, NY (18 miles from Medford, NY)
- 60+ days ago
- Riverhead, NY (18 miles from Medford, NY)
- 60+ days ago
Store - LI-RIVERHEAD, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Medford, NY
Moving to Medford, NY? Find some basic demographic data about Medford, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Medford, NY
Highest Education Level
Customer Service Managers in Medford, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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