Customer Service Manager Jobs in Liverpool, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Supervisor, Customer Service (Syracuse)
- East Syracuse, NY (8 miles from Liverpool, NY)
- 12 days ago
- East Syracuse, NY (8 miles from Liverpool, NY)
- 12 days ago
Drive weekly meetings with call center management of other call centers and regularly attends configuration/grooming sessions for new systems and software....
JMA is restoring U.S. leadership in wireless technology at a critical time in the transition to 5G. It makes the worlds most advanced software-based 5G platform, designed, coded, and manufactured...
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Commercial Lines Client Service Manager
- Marcellus, NY (11 miles from Liverpool, NY)
- 16 days ago
- Marcellus, NY (11 miles from Liverpool, NY)
- 16 days ago
Join Our Team as the leader of our Client Service team Are you passionate about leading high-performing teams, creating outstanding client experiences, and driving operational excellence in...
Client Service Manager- Commercial Lines insurance
- Syracuse, NY (4 miles from Liverpool, NY)
- 26 days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 26 days ago
Client Service Manager- Commercial Lines insurance (OOJ - 37283) ...00 / US Dollars / Annual Salary NPAworldwide Recuitment Network update Last updated: Jun/27/2025 Job Description Great...
- Marcellus, NY (11 miles from Liverpool, NY)
- 26 days ago
- Marcellus, NY (11 miles from Liverpool, NY)
- 26 days ago
Director of Client Services (OOJ - 37655) NPAworldwide Recuitment Network update Last updated: Jul/09/2025 Job Description What You Will Be Doing Department Leadership & Oversight Lead daily...
Please use Google Chrome or Mozilla Firefox when accessing Candidate Home. By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human...
- Syracuse, NY (4 miles from Liverpool, NY)
- 90+ days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 90+ days ago
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for 90 years. We have an excellent opportunity for...
Demographic Data for Liverpool, NY
Moving to Liverpool, NY? Find some basic demographic data about Liverpool, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Liverpool, NY
Highest Education Level
Customer Service Managers in Liverpool, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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