Customer Service Manager Jobs in Liverpool, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager, Commercial Lines
- Syracuse, NY (4 miles from Liverpool, NY)
- 10 days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 10 days ago
Client Service Manager – Commercial Insurance Location: Greater Syracuse, In-office We are seeking an engaging leader with a strong background in commercial lines to shape service...
Commercial Lines Client Service Manager
- Syracuse, NY (4 miles from Liverpool, NY)
- 23 days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 23 days ago
Join Our Team as the leader of our Client Service team Are you passionate about leading high-performing teams, creating outstanding client experiences, and driving operational excellence in...
Commercial Lines Client Service Manager
- Marcellus, NY (11 miles from Liverpool, NY)
- 23 days ago
- Marcellus, NY (11 miles from Liverpool, NY)
- 23 days ago
Join Our Team as the leader of our Client Service team Are you passionate about leading high-performing teams, creating outstanding client experiences, and driving operational excellence in...
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Syracuse, NY (4 miles from Liverpool, NY)
- 45+ days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 45+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Syracuse, NY (4 miles from Liverpool, NY)
- 60+ days ago
- Syracuse, NY (4 miles from Liverpool, NY)
- 60+ days ago
Overview When you join Suburban Propane, you become a part of a fast-paced and dynamic company that has been serving its employees and customers for 90 years. We have an excellent opportunity for...
Demographic Data for Liverpool, NY
Moving to Liverpool, NY? Find some basic demographic data about Liverpool, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Liverpool, NY
Highest Education Level
Customer Service Managers in Liverpool, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Customer Success
- Zendesk
- Bank Deposits
- Order Entry
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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