Customer Service Manager Jobs in Jamaica, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- New York, NY (10 miles from Jamaica, NY)
- 90+ days ago
- New York, NY (10 miles from Jamaica, NY)
- 90+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- New York, NY (10 miles from Jamaica, NY)
- 4 hours ago
- New York, NY (10 miles from Jamaica, NY)
- 4 hours ago
About Specialty Program Group: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best...
Customer Experience Manager (Luxury Residential Property)
- New York, NY (10 miles from Jamaica, NY)
- 7 hours ago
- New York, NY (10 miles from Jamaica, NY)
- 7 hours ago
Community Manager, 8 Spruce (Residential Property) FLSA Status: Exempt, Salaried Worksite Status: On-site Were Beam Living, a multi-family residential property management company that elevates,...
Sr. Manager, Customer Support Experience
- Newark, NJ (19 miles from Jamaica, NY)
- 16 hours ago
- Newark, NJ (19 miles from Jamaica, NY)
- 16 hours ago
Overview Every moment of every day, people all over the world turn to Panasonic to make their lives simpler, more enjoyable, more productive and more secure. Since our founding almost a century...
Manager, Customer Service & Patient Balance Management
- Paterson, NJ (24 miles from Jamaica, NY)
- 1 day ago
- Paterson, NJ (24 miles from Jamaica, NY)
- 1 day ago
Responsible for managing the daily operations of all Customer Service tasks via telephone, internet, and mail. Responsible for managing, monitoring, and reporting on the collection of open patient...
- Valley Stream, NY (5 miles from Jamaica, NY)
- 2 days ago
- Valley Stream, NY (5 miles from Jamaica, NY)
- 2 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Customer Experience Manager - Victoria's Secret - The Mall at Bay Plaza - Bronx, NY
- Bronx, NY (10 miles from Jamaica, NY)
- 2 days ago
- Bronx, NY (10 miles from Jamaica, NY)
- 2 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
Local resident with area knowledge preferred Please note this internship is for our onsite direct marketing team and not for digital, branding, or social media marketing. Daily role will consist...
- Port Chester, NY (23 miles from Jamaica, NY)
- 3 days ago
- Port Chester, NY (23 miles from Jamaica, NY)
- 3 days ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- New York City, NY (10 miles from Jamaica, NY)
- 3 days ago
- New York City, NY (10 miles from Jamaica, NY)
- 3 days ago
About Loop Loop, a fast-growing startup based in the SF Bay Area, is seeking a highly motivated and skilled Customer Success Leader to join our team. As the Customer Success Leader, you will be...
Client Service Coordinator - 002353
- White Plains, NY (23 miles from Jamaica, NY)
- 3 days ago
- White Plains, NY (23 miles from Jamaica, NY)
- 3 days ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Lynbrook, NY (7 miles from Jamaica, NY)
- 4 days ago
- Lynbrook, NY (7 miles from Jamaica, NY)
- 4 days ago
Deliver Exceptional Client Care: Join Carefree Air as a Customer Service Account Manager! Job OverviewCarefree Air, a leader in HVAC Mechanical Services in the Long Island area, is seeking a...
Customer Service Manager, Airport Customer Care
- New York City, NY (10 miles from Jamaica, NY)
- 4 days ago
- New York City, NY (10 miles from Jamaica, NY)
- 4 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Director, Client Service, Agency
- New York, NY (10 miles from Jamaica, NY)
- 4 days ago
- New York, NY (10 miles from Jamaica, NY)
- 4 days ago
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and...
Demographic Data for Jamaica, NY
Moving to Jamaica, NY? Find some basic demographic data about Jamaica, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Jamaica, NY
Highest Education Level
Customer Service Managers in Jamaica, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Invoicing
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »