Call Center Representative Jobs in Jamaica, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Citarella
- New York, NY (10 miles from Jamaica, NY)
- 1 hour ago
- New York, NY (10 miles from Jamaica, NY)
- 1 hour ago
Led by dynamic owner Joe Gurrera (and his commitment to superior quality) Citarella has grown from a respected NYC fish market into a full-scale, Ultimate Gourmet Market with locations across New...
In Person Part TimeCall Center Representative: Housing Choice Voucher Program
- CGI Group, Inc.
- New York, NY (10 miles from Jamaica, NY)
- 19 hours ago
- New York, NY (10 miles from Jamaica, NY)
- 19 hours ago
CGI Federals Housing Sector team that partners with public housing authorities (PHAs) and the U.S. Department of Housing and Urban Development (HUD) to assist in the provision of affordable...
In PersonCustomer Service Call Center Representative-2347115
- Waste Management
- West Babylon, NY (23 miles from Jamaica, NY)
- 20 hours ago
- West Babylon, NY (23 miles from Jamaica, NY)
- 20 hours ago
Demonstrates ownership of the customer issue by providing one call resolution: o Makes every reasonable attempt to resolve the customers issue and exhausts all other solutions before escalating the...
In PersonCall Center Representative FT Days
- Englewood Health
- Englewood, NJ (16 miles from Jamaica, NY)
- 2 days ago
- Englewood, NJ (16 miles from Jamaica, NY)
- 2 days ago
Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New...
In Person- University of Rochester
- New York, NY (10 miles from Jamaica, NY)
- 4 days ago
- New York, NY (10 miles from Jamaica, NY)
- 4 days ago
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...
In Person- Parker Jewish Institute for Health Care and Rehabilitation
- Garden City, NY (9 miles from Jamaica, NY)
- 4 days ago
- Garden City, NY (9 miles from Jamaica, NY)
- 4 days ago
Call Center Technician-EMT Now hiring for a full time role! The Parker Jewish Institute, located in New Hyde Park, NY is seeking EMTs to join our new program, the Alternated 911 program, to serve...
In PersonCall Center Representative - VIVOHealth
- Northwell Health
- New Hyde Park, NY (7 miles from Jamaica, NY)
- 5 days ago
- New Hyde Park, NY (7 miles from Jamaica, NY)
- 5 days ago
Job Description Operates the telephone console, performs communication activities and responsible for various duties. Performs various routine clerical duties. Job Responsibility Operates...
In PersonHealthcare Call Center Representative (temporary) - Epic experience
- Northwell Health
- Garden City, NY (9 miles from Jamaica, NY)
- 6 days ago
- Garden City, NY (9 miles from Jamaica, NY)
- 6 days ago
FlexStaff is seeking temporary Call Center Representatives for our client, a leading physical therapy provider with an extensive network of locations in the NYC Metropolitan area....
In Person Temporary- VNS Health
- New York, NY (10 miles from Jamaica, NY)
- 7 days ago
- New York, NY (10 miles from Jamaica, NY)
- 7 days ago
Overview This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
RemoteCall Center Rep 718-676-8163 Call for interview
- New York, NY (10 miles from Jamaica, NY)
- 8 days ago
- New York, NY (10 miles from Jamaica, NY)
- 8 days ago
Call for interview (Marine Park Brooklyn - Q train and B44 Bus) compensation: Starting salary $17 per hour plus $1000 sign on bonus employment type: job title: Call Center Representative Company located...
In Person- Spire Orthopedic Partners
- Great Neck, NY (7 miles from Jamaica, NY)
- 13 days ago
- Great Neck, NY (7 miles from Jamaica, NY)
- 13 days ago
Health care receptionist or call center experience preferred. HIPAA and other Insurance regulations, policies, and procedures....
In PersonPart Time Call Center Representative $18/HR - Immediate Hire
- TEKsystems
- White Plains, NY (23 miles from Jamaica, NY)
- 13 days ago
- White Plains, NY (23 miles from Jamaica, NY)
- 13 days ago
IMMEDIATE PART TIME CALL CENTER REPRESENTATIVE NEEDED, START NEXT WEEK OPPORTUNITY TO WORK WITH ONE OF THE LARGEST INSURANCE/RETIREMENT BENEFIT ORGANIZATIONS IN THE AREA MONDAY - FRIDAY 1PM-6PM WHITE...
In Person Part TimeCustomer Service Call Center Representative
- Waste Management
- West Babylon, NY (23 miles from Jamaica, NY)
- 16 days ago
- West Babylon, NY (23 miles from Jamaica, NY)
- 16 days ago
Demonstrates ownership of the customer issue by providing one call resolution: o Makes every reasonable attempt to resolve the customer's issue and exhausts all other solutions before escalating the...
In Person- Carrier
- New York, NY (10 miles from Jamaica, NY)
- 17 days ago
- New York, NY (10 miles from Jamaica, NY)
- 17 days ago
About Carrier Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life....
Hybrid- Mink & Bauman
- New York, NY (10 miles from Jamaica, NY)
- 17 days ago
- New York, NY (10 miles from Jamaica, NY)
- 17 days ago
Information technology (IT) jobs involve managing and maintaining computer systems, networks, and data. IT professionals may also write programs, analyze systems, and provide technical support....
In PersonDemographic Data for Jamaica, NY
Moving to Jamaica, NY? Find some basic demographic data about Jamaica, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Jamaica, NY
Highest Education Level
Call Center Representatives in Jamaica, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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