Call Center Representative Jobs in Jamaica, NY
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Care Associate (Cantonese and Mandarin)
- Brooklyn, NY (9 miles from Jamaica, NY)
- 22 hours ago
- Brooklyn, NY (9 miles from Jamaica, NY)
- 22 hours ago
You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll...
- New York, NY (10 miles from Jamaica, NY)
- 11 hours ago
- New York, NY (10 miles from Jamaica, NY)
- 11 hours ago
Kforce has a client in NYC that is seeking a Call Center Representative....
Remote WorkCall Center Representative - 9823
- Merrick, NY (13 miles from Jamaica, NY)
- 1 day ago
- Merrick, NY (13 miles from Jamaica, NY)
- 1 day ago
the country in search of a Call Center Representative....
- New York, NY (10 miles from Jamaica, NY)
- 1 day ago
- New York, NY (10 miles from Jamaica, NY)
- 1 day ago
Overview This contact center agent, fully remote position provides efficient and courteous consumer service via various contact center technologies, such as chat, inbound/outbound calls, email,...
Remote WorkSpanish-speaking Call Center Representative
- Rego Park, NY (3 miles from Jamaica, NY)
- 2 days ago
- Rego Park, NY (3 miles from Jamaica, NY)
- 2 days ago
We are seeking a dedicated and customer-oriented Call Center Representative to join our team....
Remote Call Center Representative Spanish Bilingual
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
Added - 08/12/25Remote Call Center Representative - Spanish Bilingual Administrative & ClericalNew York, New York | Remote Bilingual Client Service Representative (Spanish - East Coast Residents Only...
Remote WorkRemote Call Center Representative Russian Bilingual
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
- New York, NY (10 miles from Jamaica, NY)
- 3 days ago
Added - 08/12/25Remote Call Center Representative - Russian Bilingual Administrative & ClericalNew York, New York | Submit your Resume Job DescriptionRemote Bilingual Client Service Representative Location...
Remote Work- Newark, NJ (19 miles from Jamaica, NY)
- 7 days ago
- Newark, NJ (19 miles from Jamaica, NY)
- 7 days ago
WSFS Bank, we empower our Associates to grow their careers, guide our customers to secure their financial futures, and actively support our communities so they can fully thrive. Careers with WSFS...
- Queens Village, NY (3 miles from Jamaica, NY)
- 7 days ago
- Queens Village, NY (3 miles from Jamaica, NY)
- 7 days ago
Call Center Technician-EMT Per Diem positions available-flexible scheduling to fit your life! The Parker Jewish Institute, located in New Hyde Park, NY is seeking EMTs to join our new program, the...
Call Center Representative III
- New York, NY (10 miles from Jamaica, NY)
- 7 days ago
- New York, NY (10 miles from Jamaica, NY)
- 7 days ago
MINIMUM EDUCATION & EXPERIENCE High School diploma or equivalent and 2 years of call center experience required Or equivalent combination of education and experience KNOWLEDGE, SKILLS AND ABILITIES...
- New York, NY (10 miles from Jamaica, NY)
- 8 days ago
- New York, NY (10 miles from Jamaica, NY)
- 8 days ago
What does a Call Center Specialist do at Canandaigua National Bank? Location: Pittsford, NY Our team-oriented culture is second to none. What truly sets us apart is the quality and commitment of...
- New York, NY (10 miles from Jamaica, NY)
- 11 days ago
- New York, NY (10 miles from Jamaica, NY)
- 11 days ago
Call Center Operator (Midtown East) compensation: n/a employment type: job title: Call Center Operator Call Center Operator Must have previous experience working in a Call Center environment,...
- New York, NY (10 miles from Jamaica, NY)
- 12 days ago
- New York, NY (10 miles from Jamaica, NY)
- 12 days ago
As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness,...
- New York, NY (10 miles from Jamaica, NY)
- 14 days ago
- New York, NY (10 miles from Jamaica, NY)
- 14 days ago
Responsible for making outbound calls to shareholders using a shareholder call list provided by client Provide customer service to registered shareholders through inbound and outbound call lists....
- New York, NY (10 miles from Jamaica, NY)
- 17 days ago
- New York, NY (10 miles from Jamaica, NY)
- 17 days ago
Overview: We are seeking an energetic and reliable professional to join our team as a Call Center Representative....
Demographic Data for Jamaica, NY
Moving to Jamaica, NY? Find some basic demographic data about Jamaica, NY below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Jamaica, NY
Highest Education Level
Call Center Representatives in Jamaica, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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