Customer Service Manager Jobs in Hicksville, NY

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 126 Jobs

Senior Client Service Manager

  • New York, NY (24 miles from Hicksville, NY)
  • 90+ days ago
  • New York, NY (24 miles from Hicksville, NY)
  • 90+ days ago

Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...

Customer Service Supervisor (Front End Support) - Full Time

  • Brooklyn, NY (24 miles from Hicksville, NY)
  • 1 hour ago
  • Brooklyn, NY (24 miles from Hicksville, NY)
  • 1 hour ago

Assists with scheduling and supervision of Store Support Team Members as well with the as day-to-day flow of the department. Supports the Store Support Team Leader and Associate Team Leader(s) to...

Customer Service & E-Commerce Associate Team Leader (Customer Service, In-Store Shopper Assistant Department Manager)

  • New York, NY (24 miles from Hicksville, NY)
  • 1 hour ago
  • New York, NY (24 miles from Hicksville, NY)
  • 1 hour ago

At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...

Manager Client Services (Hybrid)

  • New York, NY (24 miles from Hicksville, NY)
  • 1 day ago
  • New York, NY (24 miles from Hicksville, NY)
  • 1 day ago

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come...

Relationship Manager, Client Services (Hybrid)

  • New York, NY (24 miles from Hicksville, NY)
  • 1 day ago
  • New York, NY (24 miles from Hicksville, NY)
  • 1 day ago

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If you're passionate about developing your career, while helping others along the way, come...

Client Service Coordinator

  • New York, NY (24 miles from Hicksville, NY)
  • 1 day ago
  • New York, NY (24 miles from Hicksville, NY)
  • 1 day ago

Overview: The Client Service Coordinator plays a crucial role in supporting Project Managers with daily tasks, ensuring smooth communication between clients and advisors. This role requires...

Remote Work

Securities Services - Customer Success Manager - Vice President

  • Brooklyn, NY (24 miles from Hicksville, NY)
  • 1 day ago
  • Brooklyn, NY (24 miles from Hicksville, NY)
  • 1 day ago

JobID: 210638667 Category: Customer Success JobSchedule: Full time Posted Date: 2025-07-02T17:06:30+00:00 JobShift: Day Base Pay/Salary: Brooklyn,NY $118,750.00-$187,500.00; Jersey City,NJ...

Customer Experience Manager

  • Stamford, CT (20 miles from Hicksville, NY)
  • 1 day ago
  • Stamford, CT (20 miles from Hicksville, NY)
  • 1 day ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

Regional Senior Manager, Client Services

  • Port Chester, NY (19 miles from Hicksville, NY)
  • 2 days ago
  • Port Chester, NY (19 miles from Hicksville, NY)
  • 2 days ago

ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...

Customer Success Manager - Trade/HVO/Executive

  • Port Chester, NY (19 miles from Hicksville, NY)
  • 2 days ago
  • Port Chester, NY (19 miles from Hicksville, NY)
  • 2 days ago

ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...

Customer Service Coordinator, Corporate

  • Babylon, NY (10 miles from Hicksville, NY)
  • 2 days ago
  • Babylon, NY (10 miles from Hicksville, NY)
  • 2 days ago

olters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...

Account Manager

  • New York, NY (24 miles from Hicksville, NY)
  • 2 days ago
  • New York, NY (24 miles from Hicksville, NY)
  • 2 days ago

About Specialty Program Group: Specialty Program Group (SPG) is the wholesale & MGA division of HUB International (5th Largest Global Broker). SPG acts in a holding company capacity acquiring best...

Community Solutions Customer Experience Manager

  • Stamford, CT (20 miles from Hicksville, NY)
  • 3 days ago
  • Stamford, CT (20 miles from Hicksville, NY)
  • 3 days ago

JOB SUMMARY Responsible for understanding the overall user experience strategy and crafting business cases in order to align Spectrum Community Solutions (SCS) and the greater Charter enterprise....

Customer Experience Manager (Luxury Residential Property)

  • New York, NY (24 miles from Hicksville, NY)
  • 3 days ago
  • New York, NY (24 miles from Hicksville, NY)
  • 3 days ago

Community Manager, 8 Spruce (Residential Property) FLSA Status: Exempt, Salaried Worksite Status: On-site Were Beam Living, a multi-family residential property management company that elevates,...

Relationship Manager, Client Services (Hybrid)

  • Edgewood, NY (14 miles from Hicksville, NY)
  • 3 days ago
  • Edgewood, NY (14 miles from Hicksville, NY)
  • 3 days ago

At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...

Remote Work

Demographic Data for Hicksville, NY

Moving to Hicksville, NY? Find some basic demographic data about Hicksville, NY below.

Local
National
41,779
1,963
Medium

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Trailhead
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Udemy
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
edX
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...
Register to search for more online courses. >>>

Salary for Customer Service Manager Jobs in Hicksville, NY

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Hicksville, NY offer the following education background
Bachelor's Degree
38.0%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%
Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Hicksville, NY
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%

Qualifications / Skill Sets

The following top skills are often required or desired to land a Customer Service Manager position

In-Demand skills () are the most popular among employers according to the current jobs in our database. Last updated today!

Other Career Titles

Here are some other career titles that require similar skills

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