Customer Service Manager Jobs in Buffalo, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Manager of Customer Support - Environmental Services (ES)
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 1 day ago
- Niagara Falls, NY (15 miles from Buffalo, NY)
- 1 day ago
Manages the activities of Customer Support Specialists engaged in handling day to day issues regarding the company's service offerings. Interfaces with regulators, customers, sales force and...
Representative Customer Service Team Lead
- Amherst, NY (10 miles from Buffalo, NY)
- 9 days ago
- Amherst, NY (10 miles from Buffalo, NY)
- 9 days ago
Minimum Job Requirements: + High school degree, or equivalent, plus a minimum of four years of call center experience. + Microsoft Office Professional proficiency is required. + Experience using metrics...
This position reports to the Customer Service Manager. Responsibilities: Duties: Speaks directly with internal and external customers collecting customer information and product specifications....
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Amherst, NY (7 miles from Buffalo, NY)
- 14 days ago
- Amherst, NY (7 miles from Buffalo, NY)
- 14 days ago
Location: 675 Alberta Drive Amherst, NY 14226 Availability Requirement for this role: Morning, afternoon, evening (includes weekends).Shifts end as late as 12:30am Age Requirement: Must be 18...
- Boston, NY (20 miles from Buffalo, NY)
- 17 days ago
- Boston, NY (20 miles from Buffalo, NY)
- 17 days ago
Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their...
Remote WorkCustomer Care Coordinator (AZ, NY)
- Sanborn, NY (17 miles from Buffalo, NY)
- 21 days ago
- Sanborn, NY (17 miles from Buffalo, NY)
- 21 days ago
Customer Care Coordinator (AZ, NY) Edwards Vacuum LLC United States, York, Sanborn Jun 09, 2025 Customer Care Coordinator (AZ, NY) Functional area: Customer Service Country: United States City:...
By joining Sedgwick, you'll be part of something truly meaningful. It's what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow...
center experience and prior dispatcher experience is preferable....
Full Time- Customer Service Manager Store #70
- North Boston, NY (15 miles from Buffalo, NY)
- 45+ days ago
- North Boston, NY (15 miles from Buffalo, NY)
- 45+ days ago
Full Time- Customer Service Manager Store #70 May 13, 2025 N....
Customer Service Lead - Part-Time
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 45+ days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 45+ days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
The Client Success Manager (CSM) will drive long-term customer satisfaction, value realization, and account growth across a portfolio of key tribal clients. This high-visibility role encompasses...
- Tonawanda, NY (6 miles from Buffalo, NY)
- 60+ days ago
- Tonawanda, NY (6 miles from Buffalo, NY)
- 60+ days ago
YOUR ROLE AND RESPONSIBILITIES Customer Interaction- Fields internal and external customer phone calls and manages the phone rollover system. Provides oversight of the number and quality of orders...
Job Description Description The Fraud Client Services Manager is a subject matter expert in fraud management, risk mitigation, and regulatory compliance. They will lead the team ensuring it...
Company Description Eurofins Scientific is an international life sciences company, providing a unique range of analytical testing services to clients across multiple industries, to make life and...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Buffalo, NY
Highest Education Level
Customer Service Managers in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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