Customer Service Manager Jobs in Buffalo, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Services Manager - Business Development - Northeast territory
- Buffalo, NY
- 1 day ago
- Buffalo, NY
- 1 day ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option. IF YOU CARE, THERES A PLACE FOR YOU HERE...
Remote Work- Blasdell, NY (7 miles from Buffalo, NY)
- 2 days ago
- Blasdell, NY (7 miles from Buffalo, NY)
- 2 days ago
Location: 3740 McKinley Pkwy. Blasdell, NY 14219 Availability Requirement for this role: Morning, afternoon, evening (includes weekends).Shifts end as late as 12:30am Age Requirement: Must be 18...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Full Time - Customer Service Manager Store #70
- North Boston, NY (15 miles from Buffalo, NY)
- 5 days ago
- North Boston, NY (15 miles from Buffalo, NY)
- 5 days ago
The Customer Service Manager (CSM) is responsible for giving the customer a great lasting impression of the store....
General information Job Title Airport Customer Service Supervisor - BUF Date Wednesday, August 13, 2025 Entity Unifi Aviation, LLC State New York City Buffalo Base Pay Rate: $ 19.50 Full/Part Time...
- Lancaster, NY (13 miles from Buffalo, NY)
- 7 days ago
- Lancaster, NY (13 miles from Buffalo, NY)
- 7 days ago
ABOUT THIS ROLE The Customer Service Manager directs and oversees all aspects of Sealing Devices’ customer service policies, objectives, initiatives, and staff....
Store - BUFF-AMHERST, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
PT Customer Experience Manager
- Amherst, NY (10 miles from Buffalo, NY)
- 14 days ago
- Amherst, NY (10 miles from Buffalo, NY)
- 14 days ago
Store - BUFF-AMHERST, NYDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Supervisor - Call Center
- Tonawanda, NY (6 miles from Buffalo, NY)
- 14 days ago
- Tonawanda, NY (6 miles from Buffalo, NY)
- 14 days ago
center management role, process improvement and operational performance management....
- Hamburg, NY (13 miles from Buffalo, NY)
- 17 days ago
- Hamburg, NY (13 miles from Buffalo, NY)
- 17 days ago
BROWN SECURITY SOLUTIONS 2.1 Customer Service Coordinator Sign in to apply Hamburg, NY Sign in to apply We currently have an opportunity for the position of Customer Service Coordinator. The...
Customer Liaison (Customer Service Coordinator)
- Williamsville, NY (10 miles from Buffalo, NY)
- 18 days ago
- Williamsville, NY (10 miles from Buffalo, NY)
- 18 days ago
Company Description Founded in 1978, California Closets has built a reputation as the leader and design authority in premium space management, delivering custom-designed organizational solutions...
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 30+ days ago
- Cheektowaga, NY (3 miles from Buffalo, NY)
- 30+ days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Orchard Park, NY (13 miles from Buffalo, NY)
- 30+ days ago
- Orchard Park, NY (13 miles from Buffalo, NY)
- 30+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Call Center Sales & Customer Service Supervisor
- Tonawanda, NY (6 miles from Buffalo, NY)
- 30+ days ago
- Tonawanda, NY (6 miles from Buffalo, NY)
- 30+ days ago
Provide real-time agent coaching and feedback through call monitoring, performance reports, and one-on-one coaching sessions to enhance job knowledge, customer service skills,sales and efficiency....
- East Aurora, NY (17 miles from Buffalo, NY)
- 45+ days ago
- East Aurora, NY (17 miles from Buffalo, NY)
- 45+ days ago
Moog is a performance culture that empowers people to achieve great things. Our people enjoy solving interesting technical challenges in a culture where everyone trusts each other to do the right...
Demographic Data for Buffalo, NY
Moving to Buffalo, NY? Find some basic demographic data about Buffalo, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Buffalo, NY
Highest Education Level
Customer Service Managers in Buffalo, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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