Customer Service Manager Jobs in Bronx, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- New York, NY (6 miles from Bronx, NY)
- 1 day ago
- New York, NY (6 miles from Bronx, NY)
- 1 day ago
Local resident with area knowledge preferred Please note this internship is for our onsite direct marketing team and not for digital, branding, or social media marketing. Daily role will consist...
- Port Chester, NY (18 miles from Bronx, NY)
- 1 day ago
- Port Chester, NY (18 miles from Bronx, NY)
- 1 day ago
ABOUT THE SHADE STORE At The Shade Store, we have handcrafted the finest Shades, Blinds and Drapery for 75 years. We believe designing beautiful custom window treatments should be an effortless...
- New York, NY (6 miles from Bronx, NY)
- 1 day ago
- New York, NY (6 miles from Bronx, NY)
- 1 day ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- New York City, NY (8 miles from Bronx, NY)
- 1 day ago
- New York City, NY (8 miles from Bronx, NY)
- 1 day ago
About Loop Loop, a fast-growing startup based in the SF Bay Area, is seeking a highly motivated and skilled Customer Success Leader to join our team. As the Customer Success Leader, you will be...
Client Service Coordinator - 002353
- White Plains, NY (16 miles from Bronx, NY)
- 1 day ago
- White Plains, NY (16 miles from Bronx, NY)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Montebello, NY (24 miles from Bronx, NY)
- 1 day ago
- Montebello, NY (24 miles from Bronx, NY)
- 1 day ago
We're i Postal1 and we're in growth mode! This is an exciting time to join our team. Headquartered in New York, we are an established, cutting edge leader in the digital mailbox industry. Full...
- Lynbrook, NY (17 miles from Bronx, NY)
- 1 day ago
- Lynbrook, NY (17 miles from Bronx, NY)
- 1 day ago
Deliver Exceptional Client Care: Join Carefree Air as a Customer Service Account Manager! Job OverviewCarefree Air, a leader in HVAC Mechanical Services in the Long Island area, is seeking a...
Regional Client Service Director
- Millburn, NJ (20 miles from Bronx, NY)
- 2 days ago
- Millburn, NJ (20 miles from Bronx, NY)
- 2 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Customer Service Manager, Airport Customer Care
- New York City, NY (8 miles from Bronx, NY)
- 2 days ago
- New York City, NY (8 miles from Bronx, NY)
- 2 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Director, Client Service, Agency
- New York, NY (6 miles from Bronx, NY)
- 2 days ago
- New York, NY (6 miles from Bronx, NY)
- 2 days ago
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and...
Software Product Manager/Customer Support (Java/Jira)
- New York, NY (6 miles from Bronx, NY)
- 2 days ago
- New York, NY (6 miles from Bronx, NY)
- 2 days ago
Software Product Manager/Customer Support Engineer New York, New York (Hybrid - 4 days a week onsite) Full Time Opportunity - No third party or vendor resumes please A Fintech company in NYC is...
0782 - I.B.S. - Institutional (ITCL) - CSCO - CUSTOMER SERVICE COORDINATOR
- Livingston, NJ (21 miles from Bronx, NY)
- 3 days ago
- Livingston, NJ (21 miles from Bronx, NY)
- 3 days ago
0782 - I.B.S. - Institutional (ITCL) - CSCO - CUSTOMER SERVICE COORDINATOR Req #1085 9 Peach Tree Hill Rd, Livingston, NJ 07039, USA Job Description Posted Wednesday, June 25, 2025 at 10:00 PM...
Mid-Market Customer Success Manager
- New York, NY (6 miles from Bronx, NY)
- 3 days ago
- New York, NY (6 miles from Bronx, NY)
- 3 days ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...
Remote Work- Brooklyn, NY (9 miles from Bronx, NY)
- 3 days ago
- Brooklyn, NY (9 miles from Bronx, NY)
- 3 days ago
Store - NYC-BROOKLYN HEIGHTS, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Union City, NJ (6 miles from Bronx, NY)
- 3 days ago
- Union City, NJ (6 miles from Bronx, NY)
- 3 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Demographic Data for Bronx, NY
Moving to Bronx, NY? Find some basic demographic data about Bronx, NY below.
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Title Synonyms
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Salary for Customer Service Manager Jobs in Bronx, NY
Highest Education Level
Customer Service Managers in Bronx, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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