Customer Service Analyst Jobs in Bronx, NY
A Customer Service Analyst plays a pivotal role in the customer service industry, focusing on evaluating and improving customer service processes and procedures. They gather and analyze data regarding customer interactions and satisfaction, and use this information to create comprehensive reports. These reports are then used to develop strategies aimed at enhancing the overall customer experience. They also have the responsibility of handling escalated customer complaints and issues, ensuring that they are resolved in a timely and efficient manner.
Important skills for a Customer Service Analyst include excellent analytical abilities, strong communication skills, and a deep understanding of customer service principles and practices. Proficiency in data analysis tools and customer relationship management (CRM) software is also highly beneficial. Certifications like Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCXP) can significantly boost their credentials. Before becoming a Customer Service Analyst, an individual might have roles such as Customer Service Representative, Customer Service Manager, or Data Analyst.
Lead Client Support Analyst (Hybrid)
- Newark, NJ (14 miles from Bronx, NY)
- 2 days ago
- Newark, NJ (14 miles from Bronx, NY)
- 2 days ago
At Broadridge, we've built a culture where the highest goal is to empower others to accomplish more. If youre passionate about developing your career, while helping others along the way, come join...
- New York, NY (6 miles from Bronx, NY)
- 15 days ago
- New York, NY (6 miles from Bronx, NY)
- 15 days ago
Company DescriptionJobs for Humanity is collaborating with YUPRO Placement to build an inclusive and just employment ecosystem. We support individuals coming from all walks of life. Company Name:...
Remote Work- New York, NY (6 miles from Bronx, NY)
- 21 days ago
- New York, NY (6 miles from Bronx, NY)
- 21 days ago
mdf commerce Inc. is an international team of approximately 650 experts who develop a broad set of SaaS solutions to optimize and accelerate commercial interactions of its B2B and B2G customers....
Remote WorkSales Consultant - Customer Service
- Wayne, NJ (19 miles from Bronx, NY)
- 26 days ago
- Wayne, NJ (19 miles from Bronx, NY)
- 26 days ago
6087 - Wayne - 1750 Rt. 23, Wayne, New Jersey, 07470 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our...
Customer Service Sales Representative
- Wayne, NJ (19 miles from Bronx, NY)
- 30+ days ago
- Wayne, NJ (19 miles from Bronx, NY)
- 30+ days ago
6087 - Wayne - 1750 Rt. 23, Wayne, New Jersey, 07470 CarMax, the way your career should be! About this job As a Customer Specialist, you will be empowered to provide an iconic experience for our...
- Bogota, NJ (6 miles from Bronx, NY)
- 45+ days ago
- Bogota, NJ (6 miles from Bronx, NY)
- 45+ days ago
Our Purpose Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can...
Wealth Management Client Experience Analyst New York, NY
- New York, NY (6 miles from Bronx, NY)
- 90+ days ago
- New York, NY (6 miles from Bronx, NY)
- 90+ days ago
MORE ABOUT THIS SKILLSET Partnering with our Private Wealth Clients to provide provide exceptional client service, operational support and risk management. Answering client questions-on accounts,...
Demographic Data for Bronx, NY
Moving to Bronx, NY? Find some basic demographic data about Bronx, NY below.
Customer Service Analyst Online Courses and Training Opportunities
Salary for Customer Service Analyst Jobs in Bronx, NY
Highest Education Level
Customer Service Analysts in Bronx, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Analyst position
- Procurement
- Hardware Support
- MacOS
- One Call Resolution
- Call Center Experience
- Escalation Management
- Customer Service Management
- Zendesk
- Customer Success
- Customer Support
- Printing
- Client Services
- Resolution
- Customer Retention
- Retail Sales
- Customer Satisfaction
- Scheduling Appointments
- General Repair
- Energetic
- Technical Support
- Customer Relations
- Scanning
- Administrative Skills
- Billing
- Finance
- High School Diploma
- Retail
- Troubleshooting
- Implementation
- Punctual
- Written Communication
- Auditing
- Flexibility
- Documentation
- Collaboration
- Data Analysis
- Filing
- Reporting
- Bachelor's Degree
- Inventory Management
- Sales
- Microsoft PowerPoint
- Problem Solving
- Microsoft Office
- Microsoft Excel
- Research Skills
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Analyst Related Career Advice Articles
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