Customer Service Manager Jobs in Amsterdam, NY
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
FT Assistant Manager Customer Service
- Hannaford Bros Co
- Albany, NY (22 miles from Amsterdam, NY)
- 5 days ago
- Albany, NY (22 miles from Amsterdam, NY)
- 5 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 503635 Address: USA-NY-Albany-96 Wolfe Road Store Code: Store 08362 Front End (5151745) Hannaford Supermarkets started out as a fresh...
In PersonPart Time Customer Experience Manager
- Michaels Stores
- Albany, NY (22 miles from Amsterdam, NY)
- 9 days ago
- Albany, NY (22 miles from Amsterdam, NY)
- 9 days ago
Store - ALBANY, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
In Person Part TimeClient Service Manager Trainee - Achieve July 2026
- Gallagher
- Latham, NY (23 miles from Amsterdam, NY)
- 19 days ago
- Latham, NY (23 miles from Amsterdam, NY)
- 19 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
Hybrid- Goodwill of the San Francisco Bay
- Albany, NY (22 miles from Amsterdam, NY)
- 21 days ago
- Albany, NY (22 miles from Amsterdam, NY)
- 21 days ago
505 San Pablo Avenue Albany California, 94706, Pay Range Minimum $19.25 Position Description: Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales...
In PersonAssistant Customer Service Team Lead - Malta #184
- Price Chopper
- Malta, NY (15 miles from Amsterdam, NY)
- 25 days ago
- Malta, NY (15 miles from Amsterdam, NY)
- 25 days ago
Assists the Customer Service Manager to ensure that all company programs are communicated to and adhered to by all Front End associates....
In PersonProject Manager, Customer Care Digital Transformation
- Latham Pool Products
- Latham, NY (23 miles from Amsterdam, NY)
- 30+ days ago
- Latham, NY (23 miles from Amsterdam, NY)
- 30+ days ago
Position at Latham Pool Products, Inc Make a S PLASH wit h Latham Pool Products! At Latham Pool Products, we dont just make swimming pool s ; we create opportunities for backyard dreams to come...
HybridSupervisor, Customer Service - Hybrid (Albany, New York)
- Emblem Health
- Albany, NY (22 miles from Amsterdam, NY)
- 30+ days ago
- Albany, NY (22 miles from Amsterdam, NY)
- 30+ days ago
Drive weekly meetings with call center management of other call centers and regularly attends configuration/grooming sessions for new systems and software....
Hybrid- Raymour & Flanigan
- Albany, NY (22 miles from Amsterdam, NY)
- 30+ days ago
- Albany, NY (22 miles from Amsterdam, NY)
- 30+ days ago
center experience and prior dispatcher experience is preferable....
In PersonTeam Manager Customer Success - German Speaking
- Workiva
- Amsterdam, NY
- 30+ days ago
- Amsterdam, NY
- 30+ days ago
The Team Manager of Customer Success plays a pivotal role in guiding and cultivating a team of Customer Success Managers, ensuring they excel in driving customer adoption, retention, and growth....
In PersonCustomer Service Supervisor - Part Time
- Whole Foods
- Albany, NY (22 miles from Amsterdam, NY)
- 60+ days ago
- Albany, NY (22 miles from Amsterdam, NY)
- 60+ days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
In PersonAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonDemographic Data for Amsterdam, NY
Moving to Amsterdam, NY? Find some basic demographic data about Amsterdam, NY below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Amsterdam, NY
Highest Education Level
Customer Service Managers in Amsterdam, NY offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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