Call Center Representative Jobs in New Mexico
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Job Summary: Provides high level of focus on guest satisfaction through building guest relations and being attentive to guest needs. Successful candidate will be responsible for greeting guests on...
Contact Center Agent II Albuquerque, NM, United States JOB DESCRIPTION JOB CATEGORY: CALL CENTER / ADMINISTRATION POSITION SUMMARY: This position serves as a liaison between PMS and our current...
Contact Center Representative/Hospital Operator
- Albuquerque, NM
- 14 days ago
- Albuquerque, NM
- 14 days ago
call center experience preferred and/or is currently demonstrating customer service skills, meeting current department metric and attendance guidelines within department....
Call Center Rep (24-246) Artesia, NM Memorial Family Practice Job Type Full-time Description JOB SUMMARY: ESSENTIAL FUNCTIONS: Answer iing calls, screen calls, transfer to correct extension....
Consumer Services Specialist (Call Center- start date of 4/7)
- Santa Fe, NM
- 24 days ago
- Santa Fe, NM
- 24 days ago
UMB Bank Consumer Services Specialist (Call Center- start date of 4/7) in Santa Fe , New Mexico We are currently hiring for our next call center class starting 4/7/2025 --Starting pay of $19/hr--...
A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred....
Consistent in attendance and stable work history Proven ability to provide customer service Detail oriented Previous customer service or call center experience is preferred....
POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients....
POSITION OVERVIEW CALL CENTER AGENT (HIRING IMMEDIATELY) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients. In...
Call Center Representative Job Openings (Full-Time & Part-Time)
- Las Cruces, NM
- 60+ days ago
- Las Cruces, NM
- 60+ days ago
POSITION OVERVIEW CALL CENTER REPRESENTATIVE JOB OPENINGS We are looking for call center reqpresentatives to support inbound and outbound customer service and sales projects for a wide variety of clients...
Bilingual Call Center Representative (Fluent in Spanish & English)
- Las Cruces, NM
- 60+ days ago
- Las Cruces, NM
- 60+ days ago
POSITION OVERVIEW BILINGUAL SPANISH SPEAKING CALL CENTER JOB OPENINGS We are looking for bilingual call center representatives to support inbound customer service, help desk, technical support, and...
BILINGUAL SPANISH CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Las Cruces, NM
- 60+ days ago
- Las Cruces, NM
- 60+ days ago
POSITION OVERVIEW BILINGUAL CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for full-time and part-time bilingual customer service representatives to...
Las Cruces Call Center Representative (Part-Time)
- Las Cruces, NM
- 60+ days ago
- Las Cruces, NM
- 60+ days ago
POSITION OVERVIEW CALL CENTER REPRESENTATIVE (PART-TIME) We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients...
REQUIRED QUALIFICATIONS Minimum of 3-years of total call center experience or 1-year of call center management experience Associate's degree or equivalent combination of education and relevant work...
POSITION OVERVIEW ENTRY-LEVEL CALL CENTER AGENT (PART-TIME) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of clients....
Demographic Data for New Mexico
Moving to New Mexico? Find some basic demographic data about New Mexico below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Mexico
Highest Education Level
Call Center Representatives in New Mexico offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Driving
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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