Call Center Representative Jobs in New Mexico
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Contact Center Representative 1 Albuquerque, NM Remote Services Job Type Full-time Description Develops positive relationships with internal and external members, exhibiting the Credit Union's...
Overview Now hiring a Call Center Representative-Health Plan Responsible for providing customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient...
We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions....
Prior call center experience is not required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply!...
WORK AT HOME CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Las Cruces, NM
- 8 days ago
- Las Cruces, NM
- 8 days ago
LOCATION Las Cruces, NM POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
Overview SMS is hiring a Part-Time/After Hours Call Center Technician to work on the C4 contract at Kirtland AFB in New Mexico. This Tier 0 service desk position is responsible for answering and...
Were looking for enthusiastic and dependable individuals to join our team as Part-Time Call Center Representatives....
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
2X10 Weekend Call Center Representative (Part-Time)
- Las Cruces, NM
- 10 days ago
- Las Cruces, NM
- 10 days ago
We seeking an entry-level and experienced weekend call center representatives to support the sales process and improve customer service....
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Were seeking dedicated and customer-focused Call Center Representatives to join our team in supporting a wide range of inbound and outbound service and sales projects....
Contact Center Representative II (Experienced)
- Las Cruces, NM
- 10 days ago
- Las Cruces, NM
- 10 days ago
LOCATION Las Cruces, NM JOB TYPE Full-Time PAY TYPES Hourly + Bonus APPLICATION DETAILS No Resume Required, On-site Interview POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO)...
Entry-Level Contact Center Representative (Full-Time & Part-Time)
- Las Cruces, NM
- 10 days ago
- Las Cruces, NM
- 10 days ago
Were hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales projects for a diverse client base....
Were hiring entry-level Call Center Representatives to support a variety of inbound and outbound customer service and sales campaigns for a diverse range of clients....
Demographic Data for New Mexico
Moving to New Mexico? Find some basic demographic data about New Mexico below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Mexico
Highest Education Level
Call Center Representatives in New Mexico offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Energetic
- Technical Support
- Collections
- Microsoft Windows
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- English
- Spanish
- Policy Development
- Microsoft PowerPoint
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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