Call Center Representative Jobs in New Mexico
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
FT Call Center Specialist - Work From Home [Customer Service / Remote] - Anywhere in U.S. / $21.91 per hour / Medical, dental & vision / 401K / PTO / Multiple positions available - As a Call...
Remote WorkRemote Bilingual Call Center Representative Spanish-English
- Artesia, NM
- 7 days ago
- Artesia, NM
- 7 days ago
We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....
Remote WorkRemote Bilingual Call Center Representative Spanish-English
- Albuquerque, NM
- 7 days ago
- Albuquerque, NM
- 7 days ago
We are looking for full-time bilingual call center representatives to support projects for a wide variety of clients....
Remote WorkReq ID: 314120 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking...
We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Sr Email/Chat Contact Center Representative - Banking Support
- Santa Fe, NM
- 16 days ago
- Santa Fe, NM
- 16 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
2X10 Call Center Agent (Sat. & Sun., 20hrs./wk)
- Las Cruces, NM
- 17 days ago
- Las Cruces, NM
- 17 days ago
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
CENTER REPRESENTATIVE DO?...
Call Center Representative 4X10 Shift Full-Time (4 Days a Week)
- Las Cruces, NM
- 17 days ago
- Las Cruces, NM
- 17 days ago
The call center representative position is a full-time contact center position that combines both inbound customer service and sales....
Company Description Settled more than 150 years ago by Bishop Jean Baptiste Lamy, this iconic Santa Fe landmark is steeped in history and has undergone a sensitive restoration to preserve its...
We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions....
Prior call center experience is not required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply!...
POSITION OVERVIEW MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
2X10 Weekend Call Center Representative (Part-Time)
- Las Cruces, NM
- 90+ days ago
- Las Cruces, NM
- 90+ days ago
We seeking an entry-level and experienced weekend call center representatives to support the sales process and improve customer service....
Contact Center Representative II (Experienced)
- Las Cruces, NM
- 90+ days ago
- Las Cruces, NM
- 90+ days ago
We are looking for experienced call center representatives to support inbound and outbound customer service and sales projects for a wide variety of clients....
Demographic Data for New Mexico
Moving to New Mexico? Find some basic demographic data about New Mexico below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Mexico
Highest Education Level
Call Center Representatives in New Mexico offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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