Call Center Representative Jobs in New Mexico
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Bi-lingual Call Center Rep / Pharmacy Tech Support (Remote in the US)
- Las Cruces, NM
- 4 hours ago
- Las Cruces, NM
- 4 hours ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract **Pharmacy Support Call Center Representative** to join our team....
Remote WorkContact Center Representative 1-Bilingual Albuquerque, NM Remote Services Job Type Full-time Description Develops positive relationships with internal and external members, exhibiting the Credit...
A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred....
POSITION OVERVIEW: MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to...
Las Cruces Contact Center Representative (Part-Time)
- Las Cruces, NM
- 2 days ago
- Las Cruces, NM
- 2 days ago
POSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE (PART-TIME) We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of...
Las Cruces Open Interviews Call Center Representative Hiring Immediately
- Las Cruces, NM
- 2 days ago
- Las Cruces, NM
- 2 days ago
--------------: - POSITION RESPONSIBILITIES: WHAT IS A CALL CENTER REPRESENTATIVE?...
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
Remote WorkPOSITION OVERVIEW: ENTRY-LEVEL CONTACT CENTER AGENT (FULL-TIME) We are looking for call center agents to support inbound and outbound customer service and sales projects for a wide variety of...
OPEN INTERVIEWS Call Center Representative Openings
- Las Cruces, NM
- 2 days ago
- Las Cruces, NM
- 2 days ago
--------------: POSITION RESPONSIBILITIES: WHAT IS A CALL CENTER REPRESENTATIVE?...
Las Cruces Contact Center Representative (Full-Time)
- Las Cruces, NM
- 2 days ago
- Las Cruces, NM
- 2 days ago
POSITION OVERVIEW: CONTACT CENTER REPRESENTATIVE (FULL-TIME) We are looking for call center representatives to support inbound and outbound customer service and sales projects for a wide variety of...
Overview Now hiring a Call Center Representative-Health Plan Responsible for providing customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient...
Overview Now hiring a Call Center Representative-Health Plan Responsible for providing customer service for patients in regard to scheduling appointments, referrals, messaging, and maintaining patient...
We are looking for bilingual call center representatives to support inbound customer service, help desk, and back-office processing for commercial and public sector support positions....
Prior call center experience is not required; candidates experienced in customer service industries, such as servers, bartenders, and retail associates, are encouraged to apply!...
WORK AT HOME CALL CENTER REPRESENTATIVE (Full-Time & Part-Time)
- Las Cruces, NM
- 16 days ago
- Las Cruces, NM
- 16 days ago
LOCATION Las Cruces, NM POSITION OVERVIEW CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives to support inbound...
Demographic Data for New Mexico
Moving to New Mexico? Find some basic demographic data about New Mexico below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in New Mexico
Highest Education Level
Call Center Representatives in New Mexico offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Account Management
- Telephone Skills
- Staffing
- Listening
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Microsoft Outlook
- Driving
- Negotiation
- Investigation
- Verbal Communication
- Typing
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Spanish
- English
- Team Building
- Policy Development
- Microsoft PowerPoint
- Microsoft Office
- Problem Solving
- Sales
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »