Customer Service Manager Jobs in Whippany, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Success Manager Agency Partnerships
- New York, NY (22 miles from Whippany, NJ)
- 10 hours ago
- New York, NY (22 miles from Whippany, NJ)
- 10 hours ago
Job Title: Client Success Manager - Agency Partnerships Location: New York About This Role: Comscore is seeking a proactive and relationship-driven Client Success Manager to support our agency...
Customer Experience Manager North Bergen
- North Bergen, NJ (21 miles from Whippany, NJ)
- 10 hours ago
- North Bergen, NJ (21 miles from Whippany, NJ)
- 10 hours ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- New York, NY (22 miles from Whippany, NJ)
- 23 hours ago
- New York, NY (22 miles from Whippany, NJ)
- 23 hours ago
Client Service Manager I 3.5 3.5 out of 5 stars 28 Liberty St, New York, NY 10005 Pay Philosophy The typical starting salary range for this role is determined by a number of factors including...
Bilingual Customer Service Coordinator
- New York, NY (22 miles from Whippany, NJ)
- 1 day ago
- New York, NY (22 miles from Whippany, NJ)
- 1 day ago
Job Requirements: High School Diploma or equivalent Minimum of one year of Customer Service or Call Center experience Bilingual in Spanish Preferred Experience: Excellent written and oral communication...
Client Service Coordinator - 000765
- Paramus, NJ (20 miles from Whippany, NJ)
- 1 day ago
- Paramus, NJ (20 miles from Whippany, NJ)
- 1 day ago
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ('CSC') drives the flow of clients and pets through the hospital, maximizes the productivity of the...
- Wayne, NJ (12 miles from Whippany, NJ)
- 2 days ago
- Wayne, NJ (12 miles from Whippany, NJ)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Operations Manager, Customer Service Operations (B2B, B2C)
- Ridgefield Park, NJ (21 miles from Whippany, NJ)
- 2 days ago
- Ridgefield Park, NJ (21 miles from Whippany, NJ)
- 2 days ago
Position Summary Headquartered in Ridgefield Park, N.J., Samsung Electronics America, Inc. (SEA) is a leader in mobile technologies, consumer electronics, home appliances and enterprise solutions....
- New York, NY (22 miles from Whippany, NJ)
- 2 days ago
- New York, NY (22 miles from Whippany, NJ)
- 2 days ago
Client Success Manager DailyPay Customer Service New York, USA Posted on Apr 22, 2025 DailyPay is transforming the way people get paid. As a worktech company and the industry's leading earned wage...
Remote WorkCustomer Service Coordinator II
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
Customer Service Coordinator II Erwin, New York Contract No 12819 Job Description CTG's long-standing Fortune 500 client of over 15 years has a W2 contract assignment for a Customer Service...
Client Success Manager - Strategic
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
Who We Are Addepar is a global technology and data company that helps investment professionals provide the most informed, precise guidance for their clients. Hundreds of thousands of users have...
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
NYCHA's Business Client Services (BCS) seeks a motivated professional experienced in building and maintaining positive business relationships with senior stakeholders from within a large...
Client Service Coordinator - 002177
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
FT Customer Experience Manager/Balloons
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
Store - LI-COMMACK, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Part time Customer Experience Manager
- New York, NY (22 miles from Whippany, NJ)
- 4 days ago
- New York, NY (22 miles from Whippany, NJ)
- 4 days ago
Store - LI-PATCHOGUE, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Customer Service Lead $19 Hourly
- Brooklyn, NY (24 miles from Whippany, NJ)
- 4 days ago
- Brooklyn, NY (24 miles from Whippany, NJ)
- 4 days ago
At Raymour & Flanigan, we recognize and appreciate all of our team members' hard work and dedication. We pride ourselves on being a long term, privately held company that takes care of its...
Demographic Data for Whippany, NJ
Moving to Whippany, NJ? Find some basic demographic data about Whippany, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Whippany, NJ
Highest Education Level
Customer Service Managers in Whippany, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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