Customer Service Manager Jobs in Whippany, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- New York, NY (22 miles from Whippany, NJ)
- 1 day ago
- New York, NY (22 miles from Whippany, NJ)
- 1 day ago
Local resident with area knowledge preferred Please note this internship is for our onsite direct marketing team and not for digital, branding, or social media marketing. Daily role will consist...
- New York, NY (22 miles from Whippany, NJ)
- 1 day ago
- New York, NY (22 miles from Whippany, NJ)
- 1 day ago
At U.S. Bank, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and...
- New York City, NY (23 miles from Whippany, NJ)
- 1 day ago
- New York City, NY (23 miles from Whippany, NJ)
- 1 day ago
About Loop Loop, a fast-growing startup based in the SF Bay Area, is seeking a highly motivated and skilled Customer Success Leader to join our team. As the Customer Success Leader, you will be...
Regional Client Service Director
- Millburn, NJ (8 miles from Whippany, NJ)
- 2 days ago
- Millburn, NJ (8 miles from Whippany, NJ)
- 2 days ago
Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Customer Service Manager, Airport Customer Care
- New York City, NY (23 miles from Whippany, NJ)
- 3 days ago
- New York City, NY (23 miles from Whippany, NJ)
- 3 days ago
Why you'll love this job American is looking for a goal-oriented Customer Service Manager (CSM) who wants to elevate their experience, knowledge, and network within the company....
Director, Client Service, Agency
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
The Trade Desk is changing the way global brands and their agencies advertise to audiences around the world. How? With a media buying platform that helps brands deliver a more insightful and...
- Somerville, NJ (20 miles from Whippany, NJ)
- 3 days ago
- Somerville, NJ (20 miles from Whippany, NJ)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Software Product Manager/Customer Support (Java/Jira)
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
Software Product Manager/Customer Support Engineer New York, New York (Hybrid - 4 days a week onsite) Full Time Opportunity - No third party or vendor resumes please A Fintech company in NYC is...
0782 - I.B.S. - Institutional (ITCL) - CSCO - CUSTOMER SERVICE COORDINATOR
- Livingston, NJ (5 miles from Whippany, NJ)
- 3 days ago
- Livingston, NJ (5 miles from Whippany, NJ)
- 3 days ago
0782 - I.B.S. - Institutional (ITCL) - CSCO - CUSTOMER SERVICE COORDINATOR Req #1085 9 Peach Tree Hill Rd, Livingston, NJ 07039, USA Job Description Posted Wednesday, June 25, 2025 at 10:00 PM...
Mid-Market Customer Success Manager
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
- New York, NY (22 miles from Whippany, NJ)
- 3 days ago
Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. Living our values...
Remote Work- Brooklyn, NY (24 miles from Whippany, NJ)
- 3 days ago
- Brooklyn, NY (24 miles from Whippany, NJ)
- 3 days ago
Store - NYC-BROOKLYN HEIGHTS, NY Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Union City, NJ (20 miles from Whippany, NJ)
- 4 days ago
- Union City, NJ (20 miles from Whippany, NJ)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service Lead - Part-Time
- Newark, NJ (14 miles from Whippany, NJ)
- 4 days ago
- Newark, NJ (14 miles from Whippany, NJ)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Associate Director, Client Services
- New Providence, NJ (8 miles from Whippany, NJ)
- 4 days ago
- New Providence, NJ (8 miles from Whippany, NJ)
- 4 days ago
Job Overview:** Manages a group of client service professionals within a part of a large market or region. Responsible for quality and service to client, ensuring client obtains maximum value from...
- Hoboken, NJ (21 miles from Whippany, NJ)
- 4 days ago
- Hoboken, NJ (21 miles from Whippany, NJ)
- 4 days ago
At NiCE, we don't limit our challenges. We challenge our limits. Always. We're ambitious. We're game changers. And we play to win. We set the highest standards and execute beyond them. And if...
Demographic Data for Whippany, NJ
Moving to Whippany, NJ? Find some basic demographic data about Whippany, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Whippany, NJ
Highest Education Level
Customer Service Managers in Whippany, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »