Customer Service Manager Jobs in Phillipsburg, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Part Time Customer Experience Manager
- Quakertown, PA (18 miles from Phillipsburg, NJ)
- 6 days ago
- Quakertown, PA (18 miles from Phillipsburg, NJ)
- 6 days ago
Store - ALLENTOWN-QUAKERTOWN, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
FT Customer Experiance Manager
- Easton, PA (6 miles from Phillipsburg, NJ)
- 6 days ago
- Easton, PA (6 miles from Phillipsburg, NJ)
- 6 days ago
Store - ALLENTOWN-BETHLEHEM, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Easton, PA (6 miles from Phillipsburg, NJ)
- 7 days ago
- Easton, PA (6 miles from Phillipsburg, NJ)
- 7 days ago
Customer Care Supervisor LOCATION: Customer Care, Commerce Park REPORTS TO: Customer Care Team Manager / Director, Customer Care Responsibilities : Ensure adherence of Reports to policies and...
- Quakertown, PA (18 miles from Phillipsburg, NJ)
- 11 days ago
- Quakertown, PA (18 miles from Phillipsburg, NJ)
- 11 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Client Services Coordinator Client Services Coordinator
- Allentown, PA (18 miles from Phillipsburg, NJ)
- 12 days ago
- Allentown, PA (18 miles from Phillipsburg, NJ)
- 12 days ago
Client Services Coordinator CBRE 3.2 ( ) Allentown, PA Why you should apply for a job to CBRE : 67% say the CEO supports gender diversity Ratings are based on anonymous reviews by Fairygodboss...
Director, Client Service Partner Team
- Bethlehem, PA (14 miles from Phillipsburg, NJ)
- 13 days ago
- Bethlehem, PA (14 miles from Phillipsburg, NJ)
- 13 days ago
Location Designation: Hybrid - 3 days per week Group Benefit Solutions delivers comprehensive insurance and absence management solutions for mid-sized and large companies. Our work fosters a...
- Allentown, PA (20 miles from Phillipsburg, NJ)
- 15 days ago
- Allentown, PA (20 miles from Phillipsburg, NJ)
- 15 days ago
As a Customer Service Supervisor (CSS), you are a motivated leader who plays a key role in supporting store operations. Youll work side-by-side with peer supervisors and store leaders to deliver...
Client Service Manager, Habilitation
- Allentown, PA (18 miles from Phillipsburg, NJ)
- 15 days ago
- Allentown, PA (18 miles from Phillipsburg, NJ)
- 15 days ago
Client Service Manager, Habilitation BAYADA Home Health Care - 3.8 Allentown, PA Job Details 9 hours ago Qualifications Working with people with developmental disabilities Medical office...
Full Time Customer Experience Manager
- Easton, PA (6 miles from Phillipsburg, NJ)
- 17 days ago
- Easton, PA (6 miles from Phillipsburg, NJ)
- 17 days ago
Store - ALLENTOWN-BETHLEHEM, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Allentown, PA (18 miles from Phillipsburg, NJ)
- 18 days ago
- Allentown, PA (18 miles from Phillipsburg, NJ)
- 18 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
- Bethlehem, PA (14 miles from Phillipsburg, NJ)
- 18 days ago
- Bethlehem, PA (14 miles from Phillipsburg, NJ)
- 18 days ago
Position Title: Customer Support Supervisor Exempt/Non-Exempt: Non-Exempt Employment Type: Full-Time Location: Bethlehem, PA # of Positions: 1 Work Days/Hours: Monday - Friday - 8:00 AM - 5:00 PM...
Full Time Customer Experience Manager - Quakertown PA
- Quakertown, PA (18 miles from Phillipsburg, NJ)
- 25 days ago
- Quakertown, PA (18 miles from Phillipsburg, NJ)
- 25 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Whitehall, PA (19 miles from Phillipsburg, NJ)
- 60+ days ago
- Whitehall, PA (19 miles from Phillipsburg, NJ)
- 60+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Onsite Customer Service Manager, Omnichannel
- Phillipsburg, NJ
- 60+ days ago
- Phillipsburg, NJ
- 60+ days ago
About the Role As an Onsite Customer Service Manager, you are obsessed with customer success and operational excellence....
Demographic Data for Phillipsburg, NJ
Moving to Phillipsburg, NJ? Find some basic demographic data about Phillipsburg, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Phillipsburg, NJ
Highest Education Level
Customer Service Managers in Phillipsburg, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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