Customer Service Manager Jobs in New Brunswick, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Edison, NJ (3 miles from New Brunswick, NJ)
- 2 hours ago
- Edison, NJ (3 miles from New Brunswick, NJ)
- 2 hours ago
Salary Range $83,740-$110,880 Position Overview The Customer Experience Manager owns the business side of the relationship with Tier 2 and 3 customers in the region. The position builds working...
Customer Service Lead - Part-Time
- North Brunswick, NJ (3 miles from New Brunswick, NJ)
- 13 hours ago
- North Brunswick, NJ (3 miles from New Brunswick, NJ)
- 13 hours ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Bridgewater, NJ (11 miles from New Brunswick, NJ)
- 3 days ago
- Bridgewater, NJ (11 miles from New Brunswick, NJ)
- 3 days ago
Client Services Coordinator Job Details Job Location New Jersey Office of Norris McLaughlin PA - Bridgewater, NJ Salary Range $55000.00 - $65000.00 Salary Description Primary Responsibilities:...
- Florham Park, NJ (19 miles from New Brunswick, NJ)
- 3 days ago
- Florham Park, NJ (19 miles from New Brunswick, NJ)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Food Access &Client; Services Manager
- Lawrence Township, NJ (20 miles from New Brunswick, NJ)
- 4 days ago
- Lawrence Township, NJ (20 miles from New Brunswick, NJ)
- 4 days ago
Objective HomeFront is seeking a strong leader with passion, dedication, and a deep commitment to advancing food security and resource equity for our community's most vulnerable families. This...
- Staten Island, NY (20 miles from New Brunswick, NJ)
- 4 days ago
- Staten Island, NY (20 miles from New Brunswick, NJ)
- 4 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Success Manager/ Assistant Operations Manager
- Rahway, NJ (11 miles from New Brunswick, NJ)
- 5 days ago
- Rahway, NJ (11 miles from New Brunswick, NJ)
- 5 days ago
The Customer Success Manager / Assistant Operations Manager will be the central link between our customers, sales team, and operations department. You will manage customer communications, support...
Personal Lines Client Service Manager
- Whippany, NJ (23 miles from New Brunswick, NJ)
- 8 days ago
- Whippany, NJ (23 miles from New Brunswick, NJ)
- 8 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Remote WorkDescription & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace...
- Somerset, NJ (4 miles from New Brunswick, NJ)
- 11 days ago
- Somerset, NJ (4 miles from New Brunswick, NJ)
- 11 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Senior Director, Client Services
- Trenton, NJ (24 miles from New Brunswick, NJ)
- 12 days ago
- Trenton, NJ (24 miles from New Brunswick, NJ)
- 12 days ago
What You Bring To The Role Minimum Requirements: Bachelor's degree in Business Administration, Management, or a related field Minimum of 10 years of experience in customer service management, with at...
- Elizabeth, NJ (18 miles from New Brunswick, NJ)
- 13 days ago
- Elizabeth, NJ (18 miles from New Brunswick, NJ)
- 13 days ago
Since its launch in 1993 with a collection of six essential handbags, Kate Spade New York has always been colorful, bold, and optimistic. Today, it is a global lifestyle brand that designs...
- Freehold, NJ (19 miles from New Brunswick, NJ)
- 13 days ago
- Freehold, NJ (19 miles from New Brunswick, NJ)
- 13 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Bound Brook, NJ (7 miles from New Brunswick, NJ)
- 15 days ago
- Bound Brook, NJ (7 miles from New Brunswick, NJ)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Morristown, NJ (20 miles from New Brunswick, NJ)
- 15 days ago
- Morristown, NJ (20 miles from New Brunswick, NJ)
- 15 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Demographic Data for New Brunswick, NJ
Moving to New Brunswick, NJ? Find some basic demographic data about New Brunswick, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in New Brunswick, NJ
Highest Education Level
Customer Service Managers in New Brunswick, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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