Customer Service Manager Jobs in Mount Laurel, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 10 hours ago
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 10 hours ago
Philadelphia, PA 1 DAYS AGO 21741198 Summary Philadelphia, PA Competitive Salary 5 Years Experience Bachelor's degree No Commisssion 40.00 hours per week / Day Shift /Full-Time Description...
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 15 hours ago
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 15 hours ago
We can't wait to share our passion for aviation with you! Join a team that works hard, cares for each other and offers plenty of opportunities to grow. At Piedmont Airlines, our strength is the...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Plymouth Meeting, PA (21 miles from Mount Laurel, NJ)
- 2 days ago
- Plymouth Meeting, PA (21 miles from Mount Laurel, NJ)
- 2 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 3 days ago
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 3 days ago
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
Food Access &Client; Services Manager
- Lawrence Township, NJ (24 miles from Mount Laurel, NJ)
- 4 days ago
- Lawrence Township, NJ (24 miles from Mount Laurel, NJ)
- 4 days ago
Objective HomeFront is seeking a strong leader with passion, dedication, and a deep commitment to advancing food security and resource equity for our community's most vulnerable families. This...
Senior Executive/Assistant Manager-Customer service
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 5 days ago
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 5 days ago
About PSA BDP PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered...
Fulltime Customer Experience Manager Michaels Feasterville Pa 19053
- Feasterville Trevose, PA (14 miles from Mount Laurel, NJ)
- 6 days ago
- Feasterville Trevose, PA (14 miles from Mount Laurel, NJ)
- 6 days ago
Store - PHI-FEASTERVILLE, PA Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 6 days ago
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 6 days ago
SUMMARY Would you like to be a part of a team that values strong work ethics, have a flexible work schedule, as well as meeting interesting people? Look no further, PRWT has an exciting...
- Deptford, NJ (15 miles from Mount Laurel, NJ)
- 6 days ago
- Deptford, NJ (15 miles from Mount Laurel, NJ)
- 6 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Wyncote, PA (15 miles from Mount Laurel, NJ)
- 7 days ago
- Wyncote, PA (15 miles from Mount Laurel, NJ)
- 7 days ago
Soar with us at Wawa. We believe we can make life a little better every day one smile, hoagie, or experience at a time. And theres one secret ingredient that truly sets Wawa apart: Our Associates....
Customer Service Lead - Part-Time
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 7 days ago
- Philadelphia, PA (13 miles from Mount Laurel, NJ)
- 7 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Trenton, NJ (20 miles from Mount Laurel, NJ)
- 9 days ago
- Trenton, NJ (20 miles from Mount Laurel, NJ)
- 9 days ago
Description & Requirements Press space or enter keys to toggle section visibility About Xerox Holdings Corporation For more than 100 years, Xerox has continually redefined the workplace...
- Langhorne, PA (15 miles from Mount Laurel, NJ)
- 10 days ago
- Langhorne, PA (15 miles from Mount Laurel, NJ)
- 10 days ago
Be backup to Customer Service Manager as needed. Assists with ensuring and enforcing compliance with all asset protection policies and procedures....
Client Service Manager, Geismar Service Center
- Horsham, PA (20 miles from Mount Laurel, NJ)
- 11 days ago
- Horsham, PA (20 miles from Mount Laurel, NJ)
- 11 days ago
A Snapshot of Your Day** Serve as clients direct point of contact while repairs are ongoing at the service center. Work alongside a team of mechanics, machinists, weld technicians, inspectors,...
Demographic Data for Mount Laurel, NJ
Moving to Mount Laurel, NJ? Find some basic demographic data about Mount Laurel, NJ below.
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Salary for Customer Service Manager Jobs in Mount Laurel, NJ
Highest Education Level
Customer Service Managers in Mount Laurel, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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