Customer Service Manager Jobs in Hillsborough, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Hamilton, NJ (19 miles from Hillsborough, NJ)
- 1 day ago
- Hamilton, NJ (19 miles from Hillsborough, NJ)
- 1 day ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Flanders, NJ (24 miles from Hillsborough, NJ)
- 2 days ago
- Flanders, NJ (24 miles from Hillsborough, NJ)
- 2 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Princeton, NJ (8 miles from Hillsborough, NJ)
- 3 days ago
- Princeton, NJ (8 miles from Hillsborough, NJ)
- 3 days ago
Position Overview: The Customer Service Manager will oversee the customer service operations related to membership, certification, and education programs while also playing a key role in member engagement...
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 4 days ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 4 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote WorkManager, Customer Service Operations- Vaccines
- Morristown, NJ (21 miles from Hillsborough, NJ)
- 5 days ago
- Morristown, NJ (21 miles from Hillsborough, NJ)
- 5 days ago
The Customer Service Manager will help analyze our operations and help us operate efficiently....
- Clark, NJ (21 miles from Hillsborough, NJ)
- 5 days ago
- Clark, NJ (21 miles from Hillsborough, NJ)
- 5 days ago
Store - NWK-CLARK, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Langhorne, PA (24 miles from Hillsborough, NJ)
- 7 days ago
- Langhorne, PA (24 miles from Hillsborough, NJ)
- 7 days ago
The Customer Service Manager is responsible for the front-end operations of the store to maximize customer experience, sales, round up, production, rotation and merchandising....
- Garwood, NJ (21 miles from Hillsborough, NJ)
- 7 days ago
- Garwood, NJ (21 miles from Hillsborough, NJ)
- 7 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Supervisor, Customer Service Management
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 7 days ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 7 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkCustomer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Hillsborough, NJ
- 8 days ago
- Hillsborough, NJ
- 8 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Metuchen, NJ (17 miles from Hillsborough, NJ)
- 9 days ago
- Metuchen, NJ (17 miles from Hillsborough, NJ)
- 9 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service Coordinator $18 hourly
- Monmouth Junction, NJ (10 miles from Hillsborough, NJ)
- 10 days ago
- Monmouth Junction, NJ (10 miles from Hillsborough, NJ)
- 10 days ago
center experience and prior dispatcher experience is preferable....
Manager Client Service Management
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 11 days ago
- Trenton, NJ (19 miles from Hillsborough, NJ)
- 11 days ago
Manager Client Service Management CVS Health - 3.2 Trenton, NJ Job Details Full-time $54,300 - $159,120 a year 7 hours ago Benefits Employee stock purchase plan Health insurance Flexible spending...
Retail Customer Service Supervisor
- East Brunswick, NJ (14 miles from Hillsborough, NJ)
- 12 days ago
- East Brunswick, NJ (14 miles from Hillsborough, NJ)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Software Engineering Senior Manager - Customer Relationship Management
- Woodbridge, NJ (20 miles from Hillsborough, NJ)
- 12 days ago
- Woodbridge, NJ (20 miles from Hillsborough, NJ)
- 12 days ago
About this role:** Wells Fargo is seeking a Software Engineering Senior Manager, as part of the Wealth & Investment Management Technology. Learn more about the career areas and lines of business...
Demographic Data for Hillsborough, NJ
Moving to Hillsborough, NJ? Find some basic demographic data about Hillsborough, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Hillsborough, NJ
Highest Education Level
Customer Service Managers in Hillsborough, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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