Customer Service Manager Jobs in Hamilton, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
- Princeton, NJ (11 miles from Hamilton, NJ)
- 3 days ago
- Princeton, NJ (11 miles from Hamilton, NJ)
- 3 days ago
Customer Experience Manager - 320 Princeton Five Below - [Department Supervisor] As a Customer Experience Manager at Five Below, you'll: Lead the Support Lead, Lead Cashiers and associates while...
Client Services Manager, Home Health
- Horsham, PA (21 miles from Hamilton, NJ)
- 3 days ago
- Horsham, PA (21 miles from Hamilton, NJ)
- 3 days ago
BAYADA Home Health Care has an immediate opening for a Client Service Manager in our **Horsham, PA Home Health Office**. If you are looking for an exciting career opportunity in a growing...
- Hillsborough, NJ (19 miles from Hamilton, NJ)
- 3 days ago
- Hillsborough, NJ (19 miles from Hamilton, NJ)
- 3 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Team Leader in leading and executing the Customer Service & E-Commerce programs; this...
Customer Experience Manager - 320 Princeton
- Princeton, NJ (11 miles from Hamilton, NJ)
- 4 days ago
- Princeton, NJ (11 miles from Hamilton, NJ)
- 4 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Freehold, NJ (23 miles from Hamilton, NJ)
- 5 days ago
- Freehold, NJ (23 miles from Hamilton, NJ)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Burlington, NJ (11 miles from Hamilton, NJ)
- 6 days ago
- Burlington, NJ (11 miles from Hamilton, NJ)
- 6 days ago
TEKsystems is currently supporting a transportation client with a customer support opening in Burlington County, NJ. This role will support the customer service team with various tasks to ensure...
- Mount Laurel, NJ (20 miles from Hamilton, NJ)
- 7 days ago
- Mount Laurel, NJ (20 miles from Hamilton, NJ)
- 7 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Hightstown, NJ (11 miles from Hamilton, NJ)
- 7 days ago
- Hightstown, NJ (11 miles from Hamilton, NJ)
- 7 days ago
Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service, department readiness,...
- East Windsor, NJ (12 miles from Hamilton, NJ)
- 9 days ago
- East Windsor, NJ (12 miles from Hamilton, NJ)
- 9 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Client Service Coordinator - 000568
- Fairless Hills, PA (5 miles from Hamilton, NJ)
- 10 days ago
- Fairless Hills, PA (5 miles from Hamilton, NJ)
- 10 days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Hillsborough, NJ (19 miles from Hamilton, NJ)
- 12 days ago
- Hillsborough, NJ (19 miles from Hamilton, NJ)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Customer Experience Manager-Victoria Secret-Oxford Valley-Langhorne, PA
- Langhorne, PA (8 miles from Hamilton, NJ)
- 12 days ago
- Langhorne, PA (8 miles from Hamilton, NJ)
- 12 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
Demographic Data for Hamilton, NJ
Moving to Hamilton, NJ? Find some basic demographic data about Hamilton, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Hamilton, NJ
Highest Education Level
Customer Service Managers in Hamilton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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