Call Center Representative Jobs in Hamilton, NJ
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
2nd Shift Call Center Agent - Drug Testing Team
- Vertical Screen Inc.
- Warminster, PA (17 miles from Hamilton, NJ)
- 4 days ago
- Warminster, PA (17 miles from Hamilton, NJ)
- 4 days ago
About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's...
In PersonEntry Level Outbound Call Center Rep
- Vertical Screen Inc.
- Warminster, PA (17 miles from Hamilton, NJ)
- 4 days ago
- Warminster, PA (17 miles from Hamilton, NJ)
- 4 days ago
About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's...
RemoteCustomer Success Agent - Call Center Representative
- Freedom Mortgage
- Mount Laurel, NJ (20 miles from Hamilton, NJ)
- 7 days ago
- Mount Laurel, NJ (20 miles from Hamilton, NJ)
- 7 days ago
Freedom Mortgage Moorestown, New Jersey, United States of America Mortgage Servicing Full time Remote Summary: Must be local to Jacksonville, FL. The Agent, Customer Success will support FMC's...
In PersonCall Center Customer Service Representative
- Adecco US, Inc.
- Pennington, NJ (7 miles from Hamilton, NJ)
- 11 days ago
- Pennington, NJ (7 miles from Hamilton, NJ)
- 11 days ago
Job Order Number: DF0774987 Job Title: Call Center Customer Service Representative Company: Adecco US, Inc. Location: Pennington, NJ Salary: Education: Information Not Provided Experience:...
In Person- The Cigna Group
- Mount Laurel, NJ (20 miles from Hamilton, NJ)
- 13 days ago
- Mount Laurel, NJ (20 miles from Hamilton, NJ)
- 13 days ago
TD Bank Keyword Location Search view all jobs Contact Center Representative - Mt. Laurel July 27th Mount Laurel, NJ Posted yesterday Apply Now Work Location: Mount Laurel, New Jersey, United...
In PersonCustomer Care Associate, Redi Carpet - Philadelphia, PA
- HD Supply
- Bristol, PA (9 miles from Hamilton, NJ)
- 17 days ago
- Bristol, PA (9 miles from Hamilton, NJ)
- 17 days ago
Job Summary Provide customer service by responding to inquiries regarding product selection, services and issues. Associates will be responsible for knowledge of 20,000 products and 3 catalogues....
In Person- Geisinger Medical Center
- Feasterville Trevose, PA (13 miles from Hamilton, NJ)
- 24 days ago
- Feasterville Trevose, PA (13 miles from Hamilton, NJ)
- 24 days ago
call center representative FEASTERVILLE TREVOSE, PA 1 DAYS AGO 22550678 Summary FEASTERVILLE TREVOSE, PA Remote $17.00 - $17.50 per Hour 4 Years Experience High school graduate or equivalency certificate...
In PersonVideo Call Center Representative - I-9 Team
- Vertical Screen Inc.
- Warminster, PA (17 miles from Hamilton, NJ)
- 30+ days ago
- Warminster, PA (17 miles from Hamilton, NJ)
- 30+ days ago
About Us Think background checks are boring? Think again. At Vertical Screen, we're the behind-the-scenes heroes helping companies hire with confidence. Vertical Screen is one of the world's...
In Person- Atlantic Cape Community College
- Hamilton, NJ
- 45+ days ago
- Hamilton, NJ
- 45+ days ago
Reports to the Director of One Stop Enrollment & Recruitment. Serves as initial intake associate responsible for providing students and inquiries with appropriate information to successful...
In Person Part TimeClient Support Specialist - Greater New Jersey Area (REMOTE)
- Fidelity Investments
- Princeton, NJ (11 miles from Hamilton, NJ)
- 45+ days ago
- Princeton, NJ (11 miles from Hamilton, NJ)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonClient Support Specialist - Greater Philadelphia, PA Area (REMOTE)
- Fidelity Investments
- Warrington, PA (21 miles from Hamilton, NJ)
- 45+ days ago
- Warrington, PA (21 miles from Hamilton, NJ)
- 45+ days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
In PersonContact Center Representative - Spanish/English Bilingual (Full Time, In-Office)
- MetaSource
- Bristol, PA (9 miles from Hamilton, NJ)
- 90+ days ago
- Bristol, PA (9 miles from Hamilton, NJ)
- 90+ days ago
Description As a Contact Center Representative you will operate in a manageable call volume, lower stress work environment and use phone, email and written communication to help our customers...
In Person Full Time- PRISM Vision Group
- Pennington, NJ (7 miles from Hamilton, NJ)
- 90+ days ago
- Pennington, NJ (7 miles from Hamilton, NJ)
- 90+ days ago
RESPONSIBILITIES: Schedule appointments for new patients, routine visits and follow-ups with the appropriate physician, and complete the new patient consultation form completely. Schedule all...
In PersonDemographic Data for Hamilton, NJ
Moving to Hamilton, NJ? Find some basic demographic data about Hamilton, NJ below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Hamilton, NJ
Highest Education Level
Call Center Representatives in Hamilton, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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