Customer Service Manager Jobs in East Hanover, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager, Employee Health & Benefits
- Marsh
- New York, NY (20 miles from East Hanover, NJ)
- 12 hours ago
- New York, NY (20 miles from East Hanover, NJ)
- 12 hours ago
Client Service Manager, Employee Health & Benefits Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesnt happen overnight. Its a result of hard work by extraordinary...
HybridTechnical Customer Support Manager
- Quantifind
- New York City, NY (20 miles from East Hanover, NJ)
- 23 hours ago
- New York City, NY (20 miles from East Hanover, NJ)
- 23 hours ago
Who You Are You enjoy solving complex problems and digging into technical details. You thrive in an early-stage environment where you can build processes, not just follow them. You value customer...
HybridCoordinator, Customer Care (Rotating)
- 92nd Street Y
- New York, NY (20 miles from East Hanover, NJ)
- 1 day ago
- New York, NY (20 miles from East Hanover, NJ)
- 1 day ago
The Coordinator within the Customer Care department is responsible for delivering the highest level of customer service when interacting with patrons, customers and 92NY colleagues. The...
In Person Part TimeCustomer Experience Manager - NY, NJ, CT Markets
- Compass Group
- New York, NY (20 miles from East Hanover, NJ)
- 2 days ago
- New York, NY (20 miles from East Hanover, NJ)
- 2 days ago
Travel: *** Willingness to travel locally (~20%) Salary: $75,000 - $85,000 / year Other Forms of Compensation: Yearly Bonus Opportunity & Car Allowance Growth. Opportunity. Excellence. Coffee...
In PersonArea Customer Service Coordinator (New York, NY)
- Paladin Inc
- New York, NY (20 miles from East Hanover, NJ)
- 2 days ago
- New York, NY (20 miles from East Hanover, NJ)
- 2 days ago
Paladin Consulting is currently hiring an Area Customer Service Coordinator to join our team working onsite at our client's office located in New York, NY. We work with companies that offer...
In Person- JetBlue Airways
- Long Island City, NY (23 miles from East Hanover, NJ)
- 2 days ago
- Long Island City, NY (23 miles from East Hanover, NJ)
- 2 days ago
Position Summary The Customer Service Coordinator (CSC) serves as a customer advocate for JetBlue in the Systems Operation Center (SOC) and will execute real-time solutions. The CSC will...
In PersonAt TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes...
In PersonSenior Manager - Client Services
- Veeva Systems
- New York, NY (20 miles from East Hanover, NJ)
- 3 days ago
- New York, NY (20 miles from East Hanover, NJ)
- 3 days ago
Requirements 4+ years of digital marketing strategy and account management experience in a healthcare/pharma agency setting; proven ability to manage multiple accounts and cultivate high-trust client...
RemoteCustomer Service Lead - Part-Time
- Burlington
- Clifton, NJ (12 miles from East Hanover, NJ)
- 4 days ago
- Clifton, NJ (12 miles from East Hanover, NJ)
- 4 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeClient Service Manager (Captives)
- US003 Marsh Management Services Inc.
- New York, NY (20 miles from East Hanover, NJ)
- 4 days ago
- New York, NY (20 miles from East Hanover, NJ)
- 4 days ago
Company: Marsh Description: We are seeking a talented individual to join our Captives team at Marsh as a Client Service Manager. This role can be based in any US office location. This position is...
HybridSr. Coord, Customer Service Job detail
- Smurfit Westrock plc (fmr Smurfit Kappa Group)
- Plainfield, NJ (14 miles from East Hanover, NJ)
- 4 days ago
- Plainfield, NJ (14 miles from East Hanover, NJ)
- 4 days ago
General Information Job ID ATR62517 Posting Job Title Sr. Coord, Customer Service Locations NJ S Plainfield Employment Type Full Time Date Posted 28-May-2026 Relocation Support No Description &...
In PersonClient Services Manager, Home Care
- BAYADA Home Health Care
- New York, NY (20 miles from East Hanover, NJ)
- 5 days ago
- New York, NY (20 miles from East Hanover, NJ)
- 5 days ago
You have chosen to deny this site access to your location - please change your preference in your browser if you wish to use this function. Area: Client Services Employment Type: Full time...
In Person- NFP Corp.
- New York, NY (20 miles from East Hanover, NJ)
- 5 days ago
- New York, NY (20 miles from East Hanover, NJ)
- 5 days ago
Who We Are: Lenox Advisors brings together sophisticated solutions in wealth management and insurance services to high-net-worth individuals and their families. As a wholly owned subsidiary of...
In PersonSenior Manager, Customer Service
- Vida Shoes International
- New York, NY (20 miles from East Hanover, NJ)
- 5 days ago
- New York, NY (20 miles from East Hanover, NJ)
- 5 days ago
Reporting directly to the Senior Ecommerce Operations Manager, this role is the single accountable leader for the customer service function — overseeing the Customer Service Manager, the full...
In PersonLead Client Service Coordinator
- FACE FOUNDRIE
- Morristown, NJ (7 miles from East Hanover, NJ)
- 5 days ago
- Morristown, NJ (7 miles from East Hanover, NJ)
- 5 days ago
About FACE FOUNDRIE: FACE FOUNDRIE is an efficient + effective focused facial bar that provides affordable, approachable and accessible skincare in a modern + inclusive environment. FACE FOUNDRIE...
In PersonDemographic Data for East Hanover, NJ
Moving to East Hanover, NJ? Find some basic demographic data about East Hanover, NJ below.
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Salary for Customer Service Manager Jobs in East Hanover, NJ
Highest Education Level
Customer Service Managers in East Hanover, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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