Customer Service Manager Jobs in Brick, NJ
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor) - Full Time
- Manasquan, NJ (5 miles from Brick, NJ)
- 5 days ago
- Manasquan, NJ (5 miles from Brick, NJ)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
- Howell, NJ (8 miles from Brick, NJ)
- 9 days ago
- Howell, NJ (8 miles from Brick, NJ)
- 9 days ago
Join our team of more than 34,000 team members, supporting our members and communities in our Club Support Center, 235+ clubs and eight distribution centers. BJs Wholesale Club offers a...
- Toms River, NJ (4 miles from Brick, NJ)
- 11 days ago
- Toms River, NJ (4 miles from Brick, NJ)
- 11 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Toms River, NJ (4 miles from Brick, NJ)
- 13 days ago
- Toms River, NJ (4 miles from Brick, NJ)
- 13 days ago
CUSTOMER SERVICE MANAGER Job Details Job Location Toms River Store - Toms River, NJ Salary Range $18.25 - $22.25 Hourly Description The Customer Service Manager is responsible for the oversight, leadership...
- Allentown, NJ (24 miles from Brick, NJ)
- 17 days ago
- Allentown, NJ (24 miles from Brick, NJ)
- 17 days ago
Store - ALLENTOWN-PHILLIPSBURG, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Customer Experience Manager PT
- Allentown, NJ (24 miles from Brick, NJ)
- 17 days ago
- Allentown, NJ (24 miles from Brick, NJ)
- 17 days ago
Store - ALLENTOWN-PHILLIPSBURG, NJ Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes....
Automotive Service Advisor and Customer Experience Manager
- Ocean, NJ (14 miles from Brick, NJ)
- 29 days ago
- Ocean, NJ (14 miles from Brick, NJ)
- 29 days ago
Automotive Service Advisor and Customer Experience Manager (Ocean Twp.) Seacoast Chevrolet 3410 Sunset Avenue compensation: $30 - $40/hour based on experience employment type: experience level:...
- Red Bank, NJ (21 miles from Brick, NJ)
- 30+ days ago
- Red Bank, NJ (21 miles from Brick, NJ)
- 30+ days ago
Lets be #BrilliantTogether ISS Stoxx is hiring! Our Market Intelligence organization is seeking a dynamic professional to join our Client Success team and play a strategic role in ensuring client...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Englishtown, NJ (20 miles from Brick, NJ)
- 45+ days ago
- Englishtown, NJ (20 miles from Brick, NJ)
- 45+ days ago
New opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
Demographic Data for Brick, NJ
Moving to Brick, NJ? Find some basic demographic data about Brick, NJ below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Brick, NJ
Highest Education Level
Customer Service Managers in Brick, NJ offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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