Customer Service Manager Jobs in Manchester, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Salem, NH (18 miles from Manchester, NH)
- 11 hours ago
- Salem, NH (18 miles from Manchester, NH)
- 11 hours ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. SUMMARY OF JOB PURPOSE AND...
- Concord, NH (17 miles from Manchester, NH)
- 2 days ago
- Concord, NH (17 miles from Manchester, NH)
- 2 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Senior Manager of Client Services
- Merrimack, NH (9 miles from Manchester, NH)
- 2 days ago
- Merrimack, NH (9 miles from Manchester, NH)
- 2 days ago
Introduction Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. Overview What We Do: We calm...
FT Assistant Manager Customer Service
- Bedford, NH (4 miles from Manchester, NH)
- 8 days ago
- Bedford, NH (4 miles from Manchester, NH)
- 8 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 439209 Address: USA-NH-Bedford-7 Kilton Road Store Code: Store 08436 Front End (5151795) Hannaford Supermarkets started out as a...
- Nashua, NH (17 miles from Manchester, NH)
- 10 days ago
- Nashua, NH (17 miles from Manchester, NH)
- 10 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Sr Customer Experience Manager
- Concord, NH (17 miles from Manchester, NH)
- 10 days ago
- Concord, NH (17 miles from Manchester, NH)
- 10 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
FT Customer Service Manager Trainee (H)
- Londonderry, NH (8 miles from Manchester, NH)
- 11 days ago
- Londonderry, NH (8 miles from Manchester, NH)
- 11 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 438720 Address: USA-NH-Londonderry-6 Hampton Drive Store Code: Store 08185 Management (2741238) Hannaford Supermarkets started out as...
- Salem, NH (18 miles from Manchester, NH)
- 12 days ago
- Salem, NH (18 miles from Manchester, NH)
- 12 days ago
ADP is hiring a Client Service Manager III.** In this position you will be responsible for developing and maintaining effective relationships with ADP clients and is the direct client contact for...
- Concord, NH (17 miles from Manchester, NH)
- 12 days ago
- Concord, NH (17 miles from Manchester, NH)
- 12 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Manager Trainee (H)
- Raymond, NH (13 miles from Manchester, NH)
- 12 days ago
- Raymond, NH (13 miles from Manchester, NH)
- 12 days ago
Customer Service Manager Trainee (H) Hannaford Supermarkets United States, Hampshire, Raymond 2 Freetown Road (Show on map) Jun 16, 2025 Address: USA-NH-Raymond-2 Freetown Road Store Code: Store 08120...
FT Customer Service Manager Trainee (H)
- Hampstead, NH (16 miles from Manchester, NH)
- 14 days ago
- Hampstead, NH (16 miles from Manchester, NH)
- 14 days ago
FT Customer Service Manager Trainee (H) Hannaford Supermarkets United States, Hampshire, East Hampstead Jun 15, 2025 Address: USA-NH-East Hampstead-305 Sandown Road Store Code: Store 08190 Management...
Customer Service Coordinator, Corporate
- Concord, NH (17 miles from Manchester, NH)
- 17 days ago
- Concord, NH (17 miles from Manchester, NH)
- 17 days ago
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
- Allenstown, NH (12 miles from Manchester, NH)
- 18 days ago
- Allenstown, NH (12 miles from Manchester, NH)
- 18 days ago
Summary/ Purpose: This is a key front end position reporting to the Store Director. This is a high demand position and requires extensive customer service and training. POSITION...
Strategic Customer Success Manager - Public Sector
- Concord, NH (17 miles from Manchester, NH)
- 20 days ago
- Concord, NH (17 miles from Manchester, NH)
- 20 days ago
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
FY26 US Seasonal Tax-Private Client Services Manager
- Concord, NH (17 miles from Manchester, NH)
- 20 days ago
- Concord, NH (17 miles from Manchester, NH)
- 20 days ago
Location: Anywhere in Country At EY, were all in to shape your future with confidence. Well help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you...
Remote WorkDemographic Data for Manchester, NH
Moving to Manchester, NH? Find some basic demographic data about Manchester, NH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Manchester, NH
Highest Education Level
Customer Service Managers in Manchester, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Documentation
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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