Customer Service Manager Jobs in Manchester, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Full-Time Customer Service Supervisor
- Kohl's Corp.
- Hooksett, NH (5 miles from Manchester, NH)
- 5 days ago
- Hooksett, NH (5 miles from Manchester, NH)
- 5 days ago
Role Specific Information Job Description About the Role In this role, you will be the expert in point of sale and customer services, providing direction and working alongside associates to...
In Person Full TimeSupervisor Cust Service - Integrated Supply
- Vallen Distribution
- Haverhill, MA (24 miles from Manchester, NH)
- 6 days ago
- Haverhill, MA (24 miles from Manchester, NH)
- 6 days ago
Service Manager with supervisory responsibilities for all remote and physically present associates that they have responsibility for by performing the following duties personally or through delegation...
In Person- Fidelity Investments
- Merrimack, NH (9 miles from Manchester, NH)
- 6 days ago
- Merrimack, NH (9 miles from Manchester, NH)
- 6 days ago
Job Description: Note: Fidelity will not provide sponsorship for this position. The Role The candidate will be a member within an evolving team which is reinventing core brokerage processes and...
In Person- VRC
- Hudson, NH (15 miles from Manchester, NH)
- 13 days ago
- Hudson, NH (15 miles from Manchester, NH)
- 13 days ago
Job Type Full-time Description Title: Customer Care Supervisor - Vital Records Reports to: General Manager - Vital Records Summary: The Customer Care Supervisor is responsible for leading and...
In Person- Whole Foods Market
- Salem, NH (18 miles from Manchester, NH)
- 14 days ago
- Salem, NH (18 miles from Manchester, NH)
- 14 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In PersonCustomer Experience Manager- Rockingham Mall
- Five Below
- Salem, NH (18 miles from Manchester, NH)
- 16 days ago
- Salem, NH (18 miles from Manchester, NH)
- 16 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonFT Assistant Manager Customer Service
- Hannaford Bros Co
- Nashua, NH (17 miles from Manchester, NH)
- 25 days ago
- Nashua, NH (17 miles from Manchester, NH)
- 25 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 499137 Address: USA-NH-Nashua-175 Coliseum Ave Store Code: Store 08186 Front End (5151652) Hannaford Supermarkets started out as a...
In PersonCustomer Service Lead - Part-Time
- Burlington
- Nashua, NH (17 miles from Manchester, NH)
- 25 days ago
- Nashua, NH (17 miles from Manchester, NH)
- 25 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
In Person Part TimeCustomer Experience Manager (OEM Infrastructure)
- Celestica International LP
- Concord, NH (17 miles from Manchester, NH)
- 26 days ago
- Concord, NH (17 miles from Manchester, NH)
- 26 days ago
Req ID: 135968 Remote Position: Yes Region: Americas Country: USA Summary As the Customer Experience Manager (CXM), you will be the champion for our customers, ensuring a seamless, high-value...
RemoteFT Customer Service Manager Trainee (H)
- Hannaford Bros Co
- Northwood, NH (20 miles from Manchester, NH)
- 30+ days ago
- Northwood, NH (20 miles from Manchester, NH)
- 30+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 501831 Address: USA-NH-Northwood-174 First Nh Turnpike Store Code: Store 08160 Management (2741212) Hannaford Supermarkets started...
In PersonTemporary PT Customer Experience Manager
- Michaels Stores
- Salem, NH (18 miles from Manchester, NH)
- 45+ days ago
- Salem, NH (18 miles from Manchester, NH)
- 45+ days ago
Store - SALEM, NH Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store recovery...
In Person Part TimeNew opportunity available for a Customer Service Manager. The Customer Service Manager position is one of hourly store management....
In PersonCustomer Service Supervisor FT N. Nashua TJMaxx
- TJX
- Nashua, NH (17 miles from Manchester, NH)
- 90+ days ago
- Nashua, NH (17 miles from Manchester, NH)
- 90+ days ago
TJ Maxx At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
In PersonDemographic Data for Manchester, NH
Moving to Manchester, NH? Find some basic demographic data about Manchester, NH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Manchester, NH
Highest Education Level
Customer Service Managers in Manchester, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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