Customer Service Manager Jobs in Manchester, NH
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Customer Service Lead - Part-Time
- Concord, NH (17 miles from Manchester, NH)
- 3 hours ago
- Concord, NH (17 miles from Manchester, NH)
- 3 hours ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Concord, NH (17 miles from Manchester, NH)
- 5 days ago
- Concord, NH (17 miles from Manchester, NH)
- 5 days ago
The Director is responsible for leading and overseeing the Customer Service division within the Revenue Service Center, along with developing a high-performance team in a centralized business...
Remote Work- Concord, NH (17 miles from Manchester, NH)
- 6 days ago
- Concord, NH (17 miles from Manchester, NH)
- 6 days ago
The 'Apply with SEEK option' will be utilized for International applicants, mainly Australia. If this does not apply to you please use the 'Apply' option.** IF YOU CARE, THERE'S A PLACE FOR YOU...
Supervisor, Customer Service Management
- Concord, NH (17 miles from Manchester, NH)
- 8 days ago
- Concord, NH (17 miles from Manchester, NH)
- 8 days ago
.** **Job Summary** The Supervisor, Customer Service Management directly supervises staff that are performing customer service and enrollment activities as well as Reimbursement Staff performing benefit...
Remote WorkDirector/Senior, Client Service Manager
- Merrimack, NH (9 miles from Manchester, NH)
- 11 days ago
- Merrimack, NH (9 miles from Manchester, NH)
- 11 days ago
The Role You will be the primary Fidelity client service contact for Defined Contribution and emerging Workplace products for some of Fidelitys largest institutional clients. As the main contact,...
Manager Client Service Management
- Concord, NH (17 miles from Manchester, NH)
- 12 days ago
- Concord, NH (17 miles from Manchester, NH)
- 12 days ago
Manager Client Service Management CVS Health - 3.2 Concord, NH Job Details Full-time $54,300 - $159,120 a year 7 hours ago Benefits Employee stock purchase plan Health insurance Flexible spending...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Merrimack, NH (9 miles from Manchester, NH)
- 13 days ago
- Merrimack, NH (9 miles from Manchester, NH)
- 13 days ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA **Summary** This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part...
Sr Lead Customer Experience Manager
- Concord, NH (17 miles from Manchester, NH)
- 13 days ago
- Concord, NH (17 miles from Manchester, NH)
- 13 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications - quickly, securely, and effortlessly. Together, we are building a culture and...
- Concord, NH (17 miles from Manchester, NH)
- 14 days ago
- Concord, NH (17 miles from Manchester, NH)
- 14 days ago
Req ID: 126128 Remote Position: Yes Region: Americas Country: USA Summary This is an exciting opportunity in Celestica's Hardware Platform Solutions (HPS) to make a positive impact and be part of...
Customer Service Manager Trainee (H) - 8435
- Exeter, NH (24 miles from Manchester, NH)
- 22 days ago
- Exeter, NH (24 miles from Manchester, NH)
- 22 days ago
Category/Area of Expertise: Retail Operations Job Requisition: 426445 Address: USA-NH-Exeter-141 Portsmouth Ave Store Code: Store 08435 MANAGEMENT (2741243) Hannaford Supermarkets started out as a...
FT Assistant Manager Customer Service
- Bedford, NH (4 miles from Manchester, NH)
- 60+ days ago
- Bedford, NH (4 miles from Manchester, NH)
- 60+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 428501 Address: USA-NH-Bedford-7 Kilton Road Store Code: Store 08436 Front End (5151795) Hannaford Supermarkets started out as a...
Customer Service Manager Trainee (H)
- Raymond, NH (13 miles from Manchester, NH)
- 90+ days ago
- Raymond, NH (13 miles from Manchester, NH)
- 90+ days ago
Category/Area of Expertise: Retail Operations Job Requisition: 425008 Address: USA-NH-Raymond-2 Freetown Road Store Code: Store 08120 Management (2741237) Hannaford Supermarkets started out as a...
- Merrimack, NH (9 miles from Manchester, NH)
- 30+ days ago
- Merrimack, NH (9 miles from Manchester, NH)
- 30+ days ago
Job Description: The Role The Client Services Manager (CSM) is part of the Client Service Management, DC Plan Services organization and is the primary client facing associate responsible for the...
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
Demographic Data for Manchester, NH
Moving to Manchester, NH? Find some basic demographic data about Manchester, NH below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Manchester, NH
Highest Education Level
Customer Service Managers in Manchester, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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