Call Center Representative Jobs in Manchester, NH
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Agent Patient Contact Center Full Time Days
- Concord, NH (17 miles from Manchester, NH)
- 6 hours ago
- Concord, NH (17 miles from Manchester, NH)
- 6 hours ago
Summary Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating...
Southern NH Health - Call Center Representative - Part time
- Nashua, NH (17 miles from Manchester, NH)
- 5 days ago
- Nashua, NH (17 miles from Manchester, NH)
- 5 days ago
About the Job: The Call Center Representative processes internal and external calls, directs visitors, and provides customer service to patients, providers, and staff at Southern New Hampshire Medical...
Southern NH Health System - Call Center Representative - Nashua Campus Call Center - Full Time
- Nashua, NH (17 miles from Manchester, NH)
- 8 days ago
- Nashua, NH (17 miles from Manchester, NH)
- 8 days ago
Come work at the best place to give and receive care! Job Description: The Southern NH Health Call Center is a 24 hour a day, 7 day a week department. About the Job Processes all internal and...
- Salem, NH (18 miles from Manchester, NH)
- 15 days ago
- Salem, NH (18 miles from Manchester, NH)
- 15 days ago
Our client, a leader in customer service solutions, is seeking a Customer Service Representative to join their team. As a Customer Service Representative, you will be part of the Customer Support...
Food Service Call Center Operator Per Diem - Part-time
- Webster, NH (24 miles from Manchester, NH)
- 18 days ago
- Webster, NH (24 miles from Manchester, NH)
- 18 days ago
Summary In a call center environment, processes inpatient meals, diet orders, special services, consults, transfers, and nourishments to meet specific patient needs within their physician...
- Lawrence, MA (24 miles from Manchester, NH)
- 23 days ago
- Lawrence, MA (24 miles from Manchester, NH)
- 23 days ago
We are seeking a full-time, 40-hour Call Center Representative to join our team!...
Call Center Agent - Concord Hospital Patient Contact Center Full Time Days
- Concord, NH (17 miles from Manchester, NH)
- 30+ days ago
- Concord, NH (17 miles from Manchester, NH)
- 30+ days ago
Summary Under the general supervision of the Call Center Manager or the Assistant Manager, the Call Center Agent performs a variety of call center tasks such as scheduling appointments, updating...
Demographic Data for Manchester, NH
Moving to Manchester, NH? Find some basic demographic data about Manchester, NH below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Manchester, NH
Highest Education Level
Call Center Representatives in Manchester, NH offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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