Call Center Representative Jobs in Missouri
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience across payers, providers, and healthcare consumers. We serve more than...
It's more than a career, it's a calling. MO-SSM Health 7980 Clayton RD Worker Type: Regular Job Highlights: Sign-on Bonus Eligible (Sign-on bonuses are for external qualified candidates. Internal...
CALL CENTER AGENT IN WELDON SPRING, MO, USA! Date Posted: 07/30/2025 Hiring Organization: Rose International Position Number: 486280 Industry: Telecommunications Job Title: Call Center Agent Job...
We are hiring Remote Call Center Representatives to join our customer support team....
Remote WorkAdditional Information About the Role Barnes-Jewish Hospital needs You! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part...
Centralized Scheduling Representative (Call Center)
- Springfield, MO
- 5 days ago
- Springfield, MO
- 5 days ago
Job Description: CENTRALIZED SCHEDULING REPRESENTATIVE Springfield, Missouri Centralized Scheduling Representatives work in an office / call center environment answering calls for first time...
Axos Nevada LLC Target Range: $18.00/Hr. - $21.00/Hr. Actual starting pay will vary based on factors including, but not limited to, geographic location, experience, skills, specialty, and...
Two (2) to four (4) years customer service call center experience. Operate standard office equipment (i.e., copier, facsimile, personal computer)....
We are seeking a motivated and customer-focused individual to join our team as an Entry-Level Travel Consultant in the Contact Center. In this role, you will handle inbound inquiries, offering...
Additional Information About the Role Barnes-Jewish Hospital needs You! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part...
center experience....
Medical Call Center Representative - Part time
- Springfield, MO
- 23 days ago
- Springfield, MO
- 23 days ago
Medical Call Center Representative - Part time J....
Client Support Specialist - Greater Kansas City, MO Area
- Kansas City, MO
- 23 days ago
- Kansas City, MO
- 23 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Client Support Specialist - Greater St. Louis, MO Area
- Chesterfield, MO
- 27 days ago
- Chesterfield, MO
- 27 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
Call Center Representative Roadside Assistance
- Saint Louis, MO
- 27 days ago
- Saint Louis, MO
- 27 days ago
Call Center Representative Roadside Assistance As a AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress on the roads....
Remote WorkDemographic Data for Missouri
Moving to Missouri? Find some basic demographic data about Missouri below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Missouri
Highest Education Level
Call Center Representatives in Missouri offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Account Management
- Staffing
- Listening
- High School Diploma
- Telephone Skills
- Troubleshooting
- Microsoft Outlook
- Negotiation
- Punctual
- Conflict Resolution
- Typing
- Driving
- Verbal Communication
- Investigation
- Data Entry
- Collaboration
- Interpersonal Skills
- English
- Multitasking
- Policy Development
- Microsoft PowerPoint
- Spanish
- Team Building
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »