Call Center Representative Jobs in Missouri
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
It's more than a career, it's a calling.** MO-REMOTE **Worker Type:** Regular **Job Highlights:** Schedule: Shifts would be a variation of Monday- Friday 8:30am-5:00pm. Work from home...
Remote WorkPearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** The **Seasonal Contact Center Agent**...
Petropolis: Empowered Pet Care 3.0 Call Center Agent, MUST LOVE DOGS!!! Easy Apply Chesterfield, MO Easy Apply Customer Service Job Summary You'll be responsible for talking to potential clients...
Client Support Specialist (IT-Focused) - Future Opportunities Location: Hybrid Based in Overland Park, KS Job Type: Full-Time Pay Rate: $18/hour Were building a talent pipeline for upcoming...
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Call Center Agent St. Louis, MO Description Neighbors Credit Union is a growing, not-for-profit, full-service financial institution that was established in 1928 in St Louis. Our mission is to...
Call Center Customer Service Specialist-Quality Reward Travel / Travel Consultant
- Fenton, MO
- 11 days ago
- Fenton, MO
- 11 days ago
Call Center Customer Service Specialist-Quality Reward Travel / Travel Consultant Maritz life insurance, paid time off, tuition reimbursement, 401(k) United States, Missouri, Fenton 1375 North...
center experience....
Must reside in the State of Missouri Description: Interact with customers in a friendly and courteous manner via phone and email to answer inquiries concerning prescription benefits Utilize...
Remote Call Center Customer Service Representative
- Kansas City, MO
- 13 days ago
- Kansas City, MO
- 13 days ago
POSITION HIGHLIGHTS: Title: Remote Customer Service Representative Must have 2 years of call center experience. Must have experience working remotely....
Remote WorkAdditional Information About the Role Barnes-Jewish Hospital needs You! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part...
center experience is preferred....
Job Summary As a Call Center Representative, employees will receive calls from prospective and current clients. You will be working with them by assisting in Medicare enrollment....
Company Description Moneta is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
Two (2) to four (4) years customer service call center experience. Operate standard office equipment (i.e., copier, facsimile, personal computer)....
Demographic Data for Missouri
Moving to Missouri? Find some basic demographic data about Missouri below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Missouri
Highest Education Level
Call Center Representatives in Missouri offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Data Entry
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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