Call Center Representative Jobs in Missouri
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
It's more than a career, it's a calling.** MO-REMOTE **Worker Type:** Regular **Job Summary:** Answers incoming calls and performs triage of inquiries. **Job Responsibilities and Requirements:**...
Minimum Requirements Education High School Diploma or GED Experience No Experience Supervisor Experience No Experience Preferred Requirements Experience Benefits and Legal Statement BJC Total Rewards...
Remote WorkMinimum Requirements Education High School Diploma or GED Experience No Experience Supervisor Experience No Experience Preferred Requirements Experience Benefits and Legal Statement BJC Total Rewards...
Remote WorkA career at Auto-Owners is challenging and rewarding. Our group of caring associates create financial security by helping individuals and businesses make a new start when a loss occurs. Job...
Remote WorkPromptly and accurately handles all inbound customer or employee calls, SMBonline chats, and other requests.HOURS NEEDED:Full time 40 hours per week. Must be available 7:30 am to 6:15 pm Monday -...
Come be a part of something greater! Great Southern Bank is committed to fostering an environment where everyone can contribute and succeed at every level. By embracing diversity, we celebrate and...
Senior Contact Center Representative - Business Banking Support
- Jefferson City, MO
- 16 days ago
- Jefferson City, MO
- 16 days ago
We are seeking a highly motivated and enthusiastic individual for the role of BPO SPE Voice. The ideal candidate will have 2 to 4 years of experience in customer voice work. This is a...
Remote WorkAssociate Manager, Client Relations Specialist
- Kansas City, MO
- 17 days ago
- Kansas City, MO
- 17 days ago
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
Sr Email/Chat Contact Center Representative - Banking Support
- Jefferson City, MO
- 17 days ago
- Jefferson City, MO
- 17 days ago
Mortgage Customer Support (remote) This is a remote position open to any qualified applicant in the United States. Job Summary Interact over the phone or by chat with customers and internal team...
Job Description THE POSITION: The Healthcare Call Center Representative will provide dedicated support to patients and doctors for activities related to benefit coverage, payments, reimbursements, denials...
Call Center Representative - High Call Volume
- Saint Louis, MO
- 27 days ago
- Saint Louis, MO
- 27 days ago
Don't worry if you don't have previous call center experience, we are happy to teach you! This position will be in the Call Center and be responsible for high call volumes....
Answer incoming calls and emails from customers needing assistance in a variety of a reas. Cross-sell Bank services through needs identification and by following Step program guidelines thus...
Summary: Exceptional customer service. Answers the phone when patients call to place food orders and retrieves all voice messages in a friendly, timely, and helpful manner. This position needs to...
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial...
At Zelis, we Get Stuff Done. So, let's get to it! A Little About Us Zelis is modernizing the healthcare financial experience for all by providing a connected platform that bridges the gaps and...
Demographic Data for Missouri
Moving to Missouri? Find some basic demographic data about Missouri below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Missouri
Highest Education Level
Call Center Representatives in Missouri offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Client Support
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Telemarketing
- Courteous
- Insurance Verification
- Complaint Resolution
- Inside Sales
- Resolution
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Telephone Skills
- Collections
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Punctual
- Verbal Communication
- Microsoft Outlook
- Driving
- Written Communication
- Investigation
- Typing
- Data Entry
- Collaboration
- Spanish
- Multitasking
- Interpersonal Skills
- English
- Sales
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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