Call Center Representative Jobs in Missouri
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Additional Information About the Role Barnes-Jewish Hospital needs You! Join the Telecommunications department as a Call Center Rep on our flagship academic campus! Learning and growing are a part...
In PersonOutbound Marketing Agent, Call Center Branson- Capital Vacations
- Capital Vacations
- Branson, MO
- 3 days ago
- Branson, MO
- 3 days ago
Center experience a plusA friendly outgoing and upbeat attitudeExcellent communication skills and the ability to build rapportBasic PC proficiency and a commitment to maintaining high call qualityA...
In Person- Family Care Health Centers
- Saint Louis, MO
- 6 days ago
- Saint Louis, MO
- 6 days ago
BASIC FUNCTION: Acts as a member of the Operations Team in the role of Call Center Representative. II....
In PersonCall Center Representative - Telecom
- SSM Health
- Saint Louis, MO
- 8 days ago
- Saint Louis, MO
- 8 days ago
It's more than a career, it's a calling. MO-SSM Health Cardinal Glennon Children's Hospital Worker Type: Regular Job Highlights: Part Time- 16 hours per week Every Saturday & Sunday-10:30PM-6:30AM...
In PersonLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
RemoteFraud Support Call Center Representative (CCC)
- Jack Henry & Associates Inc.
- Springfield, MO
- 12 days ago
- Springfield, MO
- 12 days ago
At Jack Henry, we deliver technology solutions that are digitally transforming and empowering community banks and credit unions to provide enhanced and streamlined user experiences to their...
In PersonOur client, a leading financial institution, is seeking a Call Center Customer Service Representative to join their team in Perryville, Missouri. As a Call Center Customer Service Representative,...
In PersonLOCATION: Remote Work-at-Home POSITION OVERVIEW: MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that...
Remote- Masters Transportation
- Kansas City, MO
- 17 days ago
- Kansas City, MO
- 17 days ago
Work Location: Headquarters-Kansas City Metro Job Summary: The Call Center Representative serves as the initial point of contact for inbound customer calls....
In PersonRemote - Spanish Bilingual Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Jefferson City, MO
- 17 days ago
- Jefferson City, MO
- 17 days ago
Previous call center experience and/or prior experience in the health insurance industry (preferred). Education: High School Diploma or GED required....
RemoteRemote - Healthcare Call Center Representative
- VXI Global Solutions, LLC
- Jefferson City, MO
- 22 days ago
- Jefferson City, MO
- 22 days ago
As a Healthcare Call Center Representative, you will be the cornerstone of our commitment to customer satisfaction....
RemotePermanent Non-Clinical - Administrative Call Center Agent
- Aya Healthcare
- Saint Louis, MO
- 22 days ago
- Saint Louis, MO
- 22 days ago
Aya Healthcare has an immediate opening for a Permanent Non-Clinical - Administrative Call Center Agent job in Saint Louis, Missouri paying $18.00 to $24.00 per hour. This is a week contract...
In Person ContractOur Company We care about helping people. Our purpose is to provide help and inspire confidence in our clients and communities everywhere. Our associates feel a sense of belonging in an inclusive...
RemoteCall Center Representative Roadside Assistance
- AAA
- Saint Louis, MO
- 30+ days ago
- Saint Louis, MO
- 30+ days ago
Call Center Representative Roadside Assistance As a remote, work from home AAA Roadside Assistance Call Center Representative, you are the first point of contact for our valued members facing distress...
RemoteRemote Call Center Representative
- MCI Military Recruitment
- Whiteman AFB, MO
- 30+ days ago
- Whiteman AFB, MO
- 30+ days ago
We are seeking a dedicated and customer-focused Call Center Representative to join our team....
RemoteDemographic Data for Missouri
Moving to Missouri? Find some basic demographic data about Missouri below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Missouri
Highest Education Level
Call Center Representatives in Missouri offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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