Customer Service Manager Jobs in O Fallon, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Ellisville, MO (18 miles from O Fallon, MO)
- 3 days ago
- Ellisville, MO (18 miles from O Fallon, MO)
- 3 days ago
Customer Service Supervisor Job Category: Store Operations Requisition Number: CUSTO047473 Posting Details Posted: June 26, 2025 Full-Time On-site Locations Showing 1 location Ellisville, MO...
Customer Service Operations Manager
- Bridgeton, MO (16 miles from O Fallon, MO)
- 3 days ago
- Bridgeton, MO (16 miles from O Fallon, MO)
- 3 days ago
Looking to build your career with a company that values innovation, stability, and people? Join our dedicated team as a Customer Service Operations Manager at our company's headquarters in...
Customer Service Supervisor ( Draft for cloning)
- Ellisville, MO (18 miles from O Fallon, MO)
- 4 days ago
- Ellisville, MO (18 miles from O Fallon, MO)
- 4 days ago
Join our team and live the Ollie-tude!: (Ollie's Core Values) BE A TEAM PLAYER- Associates are expected to be supportive and work together. BE CARING- How do I treat others with courtesy, dignity,...
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
Client Service Manager - Family Office
- Clayton, MO (24 miles from O Fallon, MO)
- 9 days ago
- Clayton, MO (24 miles from O Fallon, MO)
- 9 days ago
Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
Full Time Customer Service Coordinator
- Creve Coeur, MO (19 miles from O Fallon, MO)
- 18 days ago
- Creve Coeur, MO (19 miles from O Fallon, MO)
- 18 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. You'll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Part Time Customer Service Supervisor
- Creve Coeur, MO (19 miles from O Fallon, MO)
- 19 days ago
- Creve Coeur, MO (19 miles from O Fallon, MO)
- 19 days ago
Marshalls At TJX Companies, every day brings new opportunities for growth, exploration, and achievement. Youll be part of our vibrant team that embraces diversity, fosters collaboration, and...
Customer Experience Manager - Victoria's Secret - West County - Des Peres, MO
- Des Peres, MO (21 miles from O Fallon, MO)
- 21 days ago
- Des Peres, MO (21 miles from O Fallon, MO)
- 21 days ago
Delivering exceptional customer experiences in the role of the Head Coach through coaching, zoning, team selling and personally selling. Conducting associate observations and associate coaching....
- Des Peres, MO (21 miles from O Fallon, MO)
- 26 days ago
- Des Peres, MO (21 miles from O Fallon, MO)
- 26 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
PRS Operations Agency Services Supervisor The Supervisor of the Agency Services Contact Center will collaborate with the leadership team to oversee the daily operations of the Masterpiece phone...
- Chesterfield, MO (15 miles from O Fallon, MO)
- 45+ days ago
- Chesterfield, MO (15 miles from O Fallon, MO)
- 45+ days ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. The Client Service...
Associate Client Service Manager
- Des Peres, MO (21 miles from O Fallon, MO)
- 90+ days ago
- Des Peres, MO (21 miles from O Fallon, MO)
- 90+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Clayton, MO (24 miles from O Fallon, MO)
- 90+ days ago
- Clayton, MO (24 miles from O Fallon, MO)
- 90+ days ago
Company Description MONETA is an independent Registered Investment Advisor (RIA) wholly focused on going further for our clients. We are one firm with many solutions and we provide a full spectrum...
Technical Customer Experience Manager
- Clayton, MO (24 miles from O Fallon, MO)
- 90+ days ago
- Clayton, MO (24 miles from O Fallon, MO)
- 90+ days ago
Application window is expected to close on 2/25/2025 Ideal candidate will work onsite/hybrid in St. Louis or Kansas City. What You'll Do As a Customer Experience Manager, you will play a pivotal...
Store - ST.L-O'FALLON, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for O Fallon, MO
Moving to O Fallon, MO? Find some basic demographic data about O Fallon, MO below.
Customer Service Manager Online Courses and Training Opportunities
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Salary for Customer Service Manager Jobs in O Fallon, MO
Highest Education Level
Customer Service Managers in O Fallon, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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