Customer Service Manager Jobs in Kansas City, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Position Summary: A Penske Customer Service Coordinator is focused on working with customers to schedule preventative maintenance requests, coordinate outside repairs, plan and manage the shop...
Retail Customer Service Supervisor
- Independence, MO (10 miles from Kansas City, MO)
- 1 day ago
- Independence, MO (10 miles from Kansas City, MO)
- 1 day ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
- Grandview, MO (16 miles from Kansas City, MO)
- 1 day ago
- Grandview, MO (16 miles from Kansas City, MO)
- 1 day ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
- Olathe, KS (19 miles from Kansas City, MO)
- 1 day ago
- Olathe, KS (19 miles from Kansas City, MO)
- 1 day ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
- Olathe, KS (19 miles from Kansas City, MO)
- 2 days ago
- Olathe, KS (19 miles from Kansas City, MO)
- 2 days ago
POSITION SUMMARY: Under the supervision of the Group Sales or Department Manager, the Team Leader gives daily direction to the associates in one of the departments within the store, to include:...
Industry/Sector Not Applicable Specialism Microsoft Management Level Director Job Description & Summary A career in our Microsoft Dynamics team will provide the opportunity to help our clients...
This position is responsible for cultivating strong relationships with key business clients. Focused on managing their assigned portfolio of key independent pharmacy clients to ensure their...
Financial Customer Service Professional
- Lees Summit, MO (18 miles from Kansas City, MO)
- 5 days ago
- Lees Summit, MO (18 miles from Kansas City, MO)
- 5 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote Work- Belton, MO (22 miles from Kansas City, MO)
- 6 days ago
- Belton, MO (22 miles from Kansas City, MO)
- 6 days ago
Location: Belton - Store 16: 426 S. Main St. Belton SC 29627 Requirements Ideal candidates will possess interpersonal and communication skills which will allow them to provide exceptional customer...
Full time customer experience manager
- Raytown, MO (6 miles from Kansas City, MO)
- 8 days ago
- Raytown, MO (6 miles from Kansas City, MO)
- 8 days ago
At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
Customer Experience Manager - Dual Property
- Riverside, MO (4 miles from Kansas City, MO)
- 8 days ago
- Riverside, MO (4 miles from Kansas City, MO)
- 8 days ago
WE'RE CHANGING ENTERTAINMENT. COME JOIN US. We're always looking for talent that believes in having fun. At PENN Entertainment, you'll get to be a part of an exciting industry, where the days and...
Home Care Customer Success Manager
- Overland Park, KS (21 miles from Kansas City, MO)
- 8 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 8 days ago
Company Description About A Place for Mom A Place for Mom is the leading online resource connecting families searching for senior care with a team of expert advisors providing insight-driven,...
Remote WorkRegistered Financial Customer Service Professional
- Kansas City, KS (1 mile from Kansas City, MO)
- 12 days ago
- Kansas City, KS (1 mile from Kansas City, MO)
- 12 days ago
Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid...
Remote WorkClient Success Manager Client Success Manager
- Overland Park, KS (21 miles from Kansas City, MO)
- 12 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 12 days ago
Client Success Manager | Remote, USA Optiv 1 ( ) Overland Park, KS (Remote) # 2025-13041 Position summary epeatable measurement of client satisfaction KPIs and working across Optiv MSS Technical...
Remote Work- Lees Summit, MO (18 miles from Kansas City, MO)
- 12 days ago
- Lees Summit, MO (18 miles from Kansas City, MO)
- 12 days ago
Store - KC-LEE'S SUMMIT, MODeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
Demographic Data for Kansas City, MO
Moving to Kansas City, MO? Find some basic demographic data about Kansas City, MO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Kansas City, MO
Highest Education Level
Customer Service Managers in Kansas City, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
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Here are some other career titles that require similar skills
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