Customer Service Manager Jobs in Kansas City, MO
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Patient Accounting Supervisor (Customer Service)
- Lenexa, KS (13 miles from Kansas City, MO)
- 3 hours ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 3 hours ago
Patient Accounting Supervisor (Customer Service)Southlake Campus Position Summary / Career Interest: The Patient Accounts Supervisor is responsible for the daily oversight of the Patient...
Store - KC-LIBERTY, MO Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain store...
- Overland Park, KS (21 miles from Kansas City, MO)
- 3 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 3 days ago
Job Type Full-time Description Propio Language Services is a provider of the highest quality interpretation, translation, and localization services. Our people take pride in every resource we...
- Lenexa, KS (13 miles from Kansas City, MO)
- 3 days ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 3 days ago
Now is your chance to join an organization that drives change. We're a company that's consistently on top employer lists. Why join us: There is a reason we boast numerous awards like "Great Place...
Customer Service Admin Support A3
- Kansas City, KS (1 mile from Kansas City, MO)
- 4 days ago
- Kansas City, KS (1 mile from Kansas City, MO)
- 4 days ago
Join us in making a significant impact within the Oracle Health Support organization! As a Customer Service Solution Analyst 1 in the Support organization, you will use strong communication and...
If you are currently employed at Smithfield, please log into Workday and submit your application through the Jobs Hub. A great job-and a great future-awaits you at Smithfield Foods. We are an...
Customer Service Lead - Part-Time
- Grandview, MO (16 miles from Kansas City, MO)
- 6 days ago
- Grandview, MO (16 miles from Kansas City, MO)
- 6 days ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
Client Service Coordinator SUMMARY OF JOB PURPOSE AND FUNCTION The Client Service Coordinator ("CSC") drives the flow of clients and pets through the hospital, maximizes the productivity of the...
Retail Customer Service Supervisor
- Overland Park, KS (21 miles from Kansas City, MO)
- 10 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 10 days ago
PetSmart does Anything for Pets and Everything for You - JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we're more than just a company obsessed...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Olathe, KS (19 miles from Kansas City, MO)
- 12 days ago
- Olathe, KS (19 miles from Kansas City, MO)
- 12 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
Client Service Manager Trainee - Achieve July 2025
- Kansas City, MO
- 16 days ago
- Kansas City, MO
- 16 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Manager is present, will report to the Sr. Customer Service Manager....
Customer Service-Assistant Manager
- Overland Park, KS (21 miles from Kansas City, MO)
- 22 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 22 days ago
un Customer Service-Assistant Manager (Overland Park, KS) American Balloon Factory 6379 W 110TH ST near Metcalf and College Blvd compensation: pay based on experience $15 to $17.75 employment...
Client Success Manager Remote, USA
- Leawood, KS (10 miles from Kansas City, MO)
- 22 days ago
- Leawood, KS (10 miles from Kansas City, MO)
- 22 days ago
At Optiv, we're on a mission to help our clients make their businesses more secure. We're one of the fastest-growing companies in a truly essential industry. Join us. The Client Success Manager...
Remote WorkRetail Management - Customer Experience Manager
- Kansas City, MO
- 28 days ago
- Kansas City, MO
- 28 days ago
Retail Management - Customer Experience Manager Michaels Stores - 3.4 Kansas City, MO Job Details Full-time Estimated: $30.8K - $41.7K a year 16 hours ago Benefits Health insurance Dental...
Demographic Data for Kansas City, MO
Moving to Kansas City, MO? Find some basic demographic data about Kansas City, MO below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Kansas City, MO
Highest Education Level
Customer Service Managers in Kansas City, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Resolution
- Cash Management
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Strategy Development
- Closing
- Friendliness
- Telephone Skills
- Account Management
- Retail
- Process Improvement
- High School Diploma
- Customer Relationship Management
- Driving
- Punctual
- Verbal Communication
- Flexibility
- Events
- Collaboration
- Coaching
- Bachelor's Degree
- Multitasking
- English
- Spanish
- Inventory Management
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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