Customer Service Representative Jobs in Kansas City, MO
A Customer Service Representative (CSR) is a vital role in the customer service industry, as they serve as the main point of contact between a business and its customers. They handle inquiries, complaints, and provide information about products and services. Additionally, they process orders, manage customer accounts, and perform troubleshooting. CSRs require essential skills such as excellent communication, empathy, patience, and the ability to work under pressure. They also need knowledge about the company's products or services and the ability to use customer relationship management (CRM) software. Certifications in customer service, such as the Certified Customer Service Professional (CCSP) or Certified Customer Experience Professional (CCEP), can be beneficial.
Before becoming a Customer Service Representative, a person may have roles that cultivate the necessary skills and experience. These roles often include Sales Associate, where they gain experience in dealing directly with customers and selling products or services; Receptionist, where they can develop their communication and organization skills; or Call Center Agent, where they can acquire experience handling customer inquiries and complaints over the phone or online. These roles provide an understanding of customer service principles and practices, which are integral to the role of a CSR.
Customer Service Representative
- Kansas City, KS (1 mile from Kansas City, MO)
- 1 day ago
- Kansas City, KS (1 mile from Kansas City, MO)
- 1 day ago
Quill is a valuable part of the Staples family of brands. Since 1956, Quill has held its position as a leader in office supplies. Acquired by Staples in 1998, Quill delivers the essential...
Remote WorkPharmacy Customer Service Representative
- Overland Park, KS (21 miles from Kansas City, MO)
- 1 hour ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 1 hour ago
Pharmacy Customer Service Representative SRG4 offers flexible staffing solutions with a national presence. We provide contract, contract-to-hire, direct hire and executive search services....
Emergency Dispatch Operator (EDO) Promotional opportunities are available after 90 days. The hourly wage ranges from $14 to $16, depending on experience. Bilingual candidates fluent in Spanish and...
Pharmacy Customer Service Associate
- Grandview, MO (16 miles from Kansas City, MO)
- 21 hours ago
- Grandview, MO (16 miles from Kansas City, MO)
- 21 hours ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Lees Summit, MO (18 miles from Kansas City, MO)
- 1 day ago
- Lees Summit, MO (18 miles from Kansas City, MO)
- 1 day ago
Models and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service....
- Lenexa, KS (13 miles from Kansas City, MO)
- 1 day ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 1 day ago
Johnson County Community College Position, Department: Customer Service Specialist, Operations Type of Position: Part-time Regular, Non-Exempt Work Schedule, Hours per week: Varies depending on...
$17.00/hour Immediately hiring! Are you someone who takes pride in delivering exceptional service and creating memorable customer experiences? If you thrive in a fast-paced environment where...
We have immediate opportunities for Customer Service Representatives. Flexible day, evening and weekend hours are available....
Pharmacy Customer Service Representative
- Overland Park, KS (21 miles from Kansas City, MO)
- 2 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 2 days ago
+ Receiving and triaging inbound phone calls. + Receiving and completing scheduling calls via dialer or outbound queues. + Gathering demographics, plan information, patient history and other data...
Customer Support Representative I (Monday-Friday 8 am - 5 pm)
- Overland Park, KS (21 miles from Kansas City, MO)
- 2 days ago
- Overland Park, KS (21 miles from Kansas City, MO)
- 2 days ago
This job was posted by : For more information, please see: At KHI, we provide innovative software solutions and world-class support, connecting buyers and sellers in the aviation and marine...
Customer Service Representative **** The Customer Service Representative serves as the first point of contact for customers, providing support, resolving issues, and ensuring a positive experience....
Customer Care Agent (Customer Service)
- Liberty, MO (15 miles from Kansas City, MO)
- 2 days ago
- Liberty, MO (15 miles from Kansas City, MO)
- 2 days ago
Continental Disc Corporation, LLC (CDC) designs and manufactures safety-critical products that protect pressure-containing vessels from catastrophic failure. CDC is headquartered in Liberty,...
Bilingual Customer Service Representative
- Lenexa, KS (13 miles from Kansas City, MO)
- 2 days ago
- Lenexa, KS (13 miles from Kansas City, MO)
- 2 days ago
Summary of position: We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative....
Comfort starts with our 10,000+ team members across the globe, who are transforming the power of comfort every day. Our employees have the power to change lives, in our homes, work and...
Demographic Data for Kansas City, MO
Moving to Kansas City, MO? Find some basic demographic data about Kansas City, MO below.
Customer Service Representative Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Representative Jobs in Kansas City, MO
Highest Education Level
Customer Service Representatives in Kansas City, MO offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Representative position
- Long-Term Disability
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Payment Processing
- First In, First Out
- Asset Protection
- Order Entry
- Customer Support
- Willingness To Learn
- Order Processing
- Baking
- Courteous
- Sales Leadership
- Resolution
- Point-of-Sale System
- Complaint Resolution
- Loading & Unloading
- Customer Satisfaction
- Inbound/Outbound Calling
- Merchandising
- Cashier Skills
- Reception
- Reimbursement
- Energetic
- Relationship Management
- Customer Relations
- Friendliness
- Decision Making
- Telephone Skills
- Listening
- Retail
- High School Diploma
- Driving
- Flexibility
- Filing
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Representative Related Career Advice Articles
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