Customer Service Manager Jobs in Mississippi

A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.

Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.

1-15 of 17 Jobs

Customer Service Coordinator II

  • Madison, MS
  • 2 days ago
  • Madison, MS
  • 2 days ago

Customer Service Coordinator II Job ID: 33088 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: BMG Central MS Facility: BMG Central MS...

Client Service Coordinator - 000520

  • Jackson, MS
  • 4 days ago
  • Jackson, MS
  • 4 days ago

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...

Client Success Manager

  • Jackson, MS
  • 6 days ago
  • Jackson, MS
  • 6 days ago

Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...

Coordinator-Customer Service Lead

  • Oxford, MS
  • 9 days ago
  • Oxford, MS
  • 9 days ago

Coordinator-Customer Service Lead Job ID: 33281 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: BMG Northern MS Facility: BMG Clinics...

Coordinator-Customer Service

  • Yazoo City, MS
  • 10 days ago
  • Yazoo City, MS
  • 10 days ago

Coordinator-Customer Service Job ID: 33350 Job Category: Administrative Non Clinical Support Work Type: PRN Work Schedule: Rotating Department: Admissions Patient Access Facility: BMH Yazoo...

Coordinator-Customer Service - ELM Lake Clinic

  • Columbus, MS
  • 10 days ago
  • Columbus, MS
  • 10 days ago

Coordinator-Customer Service - ELM Lake Clinic Job ID: 33188 Job Category: Administrative Non Clinical Support Work Type: Part Time Work Schedule: Days Department: BMG Northern MS Facility: BMG...

Account Manager, Client Services

  • Jackson, MS
  • 13 days ago
  • Jackson, MS
  • 13 days ago

Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services...

Customer Service Coordinator

  • Richland, MS
  • 14 days ago
  • Richland, MS
  • 14 days ago

Customer Service Coordinator Job ID: 28057 Job Category: Administrative Non Clinical Support Work Type: PRN Work Schedule: Rotating Department: BMG Central MS Facility: BMG Central MS Location:...

Customer Service Coordinator, Corporate

  • Jackson, MS
  • 23 days ago
  • Jackson, MS
  • 23 days ago

Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...

Customer Experience Manager

  • Batesville, MS
  • 28 days ago
  • Batesville, MS
  • 28 days ago

At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...

Customer Support Manager

  • Jackson, MS
  • 28 days ago
  • Jackson, MS
  • 28 days ago

Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...

Customer Service Manager

  • Pascagoula, MS
  • 30+ days ago
  • Pascagoula, MS
  • 30+ days ago

EXCOM Field Engineer Job Description: Description:WHO WE ARE Lockheed Martin is a global leader in aerospace, defense, and technology solutions, dedicated to pushing the boundaries of innovation...

APA - IMC Coordinator-Customer Service

  • Meridian, MS
  • 30+ days ago
  • Meridian, MS
  • 30+ days ago

APA - IMC Coordinator-Customer Service Job ID: 32635 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: APA Internal Medicine Clinic Facility:...

Coordinator-Customer Service Union County Peri-Op clinic

  • New Albany, MS
  • 45+ days ago
  • New Albany, MS
  • 45+ days ago

Coordinator-Customer Service Union County Peri-Op clinic Job ID: 31748 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: BMG Northern MS...

Customer Care Manager

  • Jackson, MS
  • 45+ days ago
  • Jackson, MS
  • 45+ days ago

Job Type Full-time Description Title : Customer Care Manager Reports to : Director of Operations Summary: The Customer Service Manager ensures quality of services and customer satisfaction among VRC...

Demographic Data for Mississippi

Moving to Mississippi? Find some basic demographic data about Mississippi below.


Local
National
2,961,190
59,269

Customer Service Manager Online Courses and Training Opportunities

iHireCustomerService curates thousands of courses in order to recommend the best ones to help further your career. If you register for a course using the links on our site, we may receive a small commission.
Team Engagement for Customer Service Managers
Discover strategies to keep teams engaged with culture, collaboration, and transparency. Learn more about team engagement for customer service managers. This module includes the following lessons:...
Customer Service Career Guide: From Agent to Manager
This course walks you through every stage of the support career path - from entry-level agent to team lead and manager. You'll learn the core responsibilities, required soft skills, and...
Service Etiquette in Financial Services
Service etiquette refers to how service professionals use expected and effective manners to demonstrate professionalism with customers. But lack of appropriate understanding and guidance results...

Salary for Customer Service Manager Jobs in Mississippi

Estimated salary range based on data from US Bureau of Labor Statistics (BLS) and iHireCustomerService research efforts.

Highest Education Level

Customer Service Managers in Mississippi offer the following education background
Bachelor's Degree
38.0%
High School or GED
20.8%
Associate's Degree
14.2%
Master's Degree
11.9%
Vocational Degree or Certification
11.0%
Some College
2.7%
Doctorate Degree
0.9%
Some High School
0.5%

Average Work Experience
Here's a breakdown of the number of years' experience offered by Customer Service Managers in Mississippi
4-6 years
43.8%
1-2 years
15.7%
2-4 years
15.0%
None
11.8%
10+ years
7.6%
Less than 1 year
4.8%
8-10 years
1.3%
6-8 years
0.2%


Other Career Titles

Here are some other career titles that require similar skills



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