Customer Service Manager Jobs in Mississippi
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Client Service Manager Trainee - Achieve July 2026
- Gallagher
- Ridgeland, MS
- 6 days ago
- Ridgeland, MS
- 6 days ago
Introduction At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our...
HybridCustomer Service Coordinator II
- Baptist Memorial Health Care
- Booneville, MS
- 6 days ago
- Booneville, MS
- 6 days ago
Overview Job SummaryThe Coordinator-Customer Service serves as the first point of contact for patients and visitors. This role involves a variety of administrative and customer service tasks aimed...
In PersonCustomer Service Coordinator- Union County Peri-Op clinic
- Baptist Memorial Health Care
- New Albany, MS
- 6 days ago
- New Albany, MS
- 6 days ago
Overview Coordinator-Customer Service Job Code: 20070 FLSA Status Job Family: ADMIN SUPPORT Job Description Title: Coordinator-Customer Service Job Summary Promotes a high level of customer...
In PersonJob Summary: Works closely with our partner to set-up and operate this store. The successful candidate will initially project manage the fit-out of the store, liaising closely with our partner's...
In PersonCustomer Service Supervisor - Meridian Business Office
- Southern Company
- MS
- 12 days ago
- MS
- 12 days ago
Customer Service Supervisor - Meridian Business Office #NLX292049285 ?% ! COMPARISON DETAILS ?% Education A survey of workers in the occupation First-Line Supervisors of Office and Administrative...
In PersonCustomer Service Administrator 2
- Southeastern Freight Lines
- Jackson, MS
- 14 days ago
- Jackson, MS
- 14 days ago
As a Customer Service Administrator 2, you will be responsible for intermediate level clerical duties that assist in the operational function of the Service Center. Perform a variety of functions...
In PersonStore - JACKSON-MADISON, MS Deliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
In Person Part TimeAt Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free to Let Go & Have Fun in an amazing experience, filled with unlimited...
In PersonCustomer Service Lead (SDL Leadership)
- ASM Research, An Accenture Federal Services Company
- MS
- 19 days ago
- MS
- 19 days ago
Customer Service Lead (SDL Leadership) #NLX291780832 ?% ! COMPARISON DETAILS ?% Education A survey of workers in the occupation First-Line Supervisors of Office and Administrative Support Workers...
In PersonA career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
In Person- Baptist Memorial Health Care
- Jackson, MS
- 24 days ago
- Jackson, MS
- 24 days ago
Overview Job Summary Promotes a high level of customer satisfaction during patient interactions, requiring knowledge of departmental and corporate policies and procedures. Maintains accurate and...
In PersonSupervisor, Customer Service Management #NLX291444198 ?% ! COMPARISON DETAILS ?...
In Person- Mississippi Blood Services
- Flowood, MS
- 30+ days ago
- Flowood, MS
- 30+ days ago
Mississippi Blood Services makes a difference in people's lives every day. With the support of the community and voluntary blood donors, we have been serving the needs of hospital patients since...
In PersonOverview Who we are: Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read...
In PersonManager, Customer Service Management #NLX291009240 ?% ! COMPARISON DETAILS ?...
In PersonDemographic Data for Mississippi
Moving to Mississippi? Find some basic demographic data about Mississippi below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Mississippi
Highest Education Level
Customer Service Managers in Mississippi offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Customer Service Management
- Escalation Management
- Service Standards
- Order Entry
- Order Processing
- Zendesk
- Customer Success
- Customer Retention
- Resolution
- Client Services
- Complaint Resolution
- Shipping
- Merchandising
- Performance Management
- Customer Satisfaction
- Onboarding
- Cashier Skills
- Reimbursement
- Relationship Management
- Closing
- Strategy Development
- Retail
- Salesforce
- Account Management
- Friendliness
- High School Diploma
- Conflict Resolution
- Customer Relations
- Events
- Driving
- Process Improvement
- Telephone Skills
- Coaching
- Documentation
- English
- Punctual
- Spanish
- Inventory Management
- Policy Development
- Reporting
- Multitasking
- Collaboration
- Flexibility
- Sales
- Microsoft Excel
- Microsoft Office
- Staff Supervision
- Problem Solving
- Scheduling
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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