Customer Service Lead (SDL Leadership)

Customer Service Lead (SDL Leadership) #NLX291780832

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COMPARISON DETAILS

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Education

A survey of workers in the occupation First-Line Supervisors of Office and Administrative Support Workers found that 27.87% had a High School Diploma (or GED or Equivalent), 26.28% had a Bachelor's Degree, and 15.92% had Some College Courses

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Experience

A survey of workers in the occupation First-Line Supervisors of Office and Administrative Support Workers found that 21.19% had from 2 to 4 years of experience, 17.59% had from 1 to 2 years of experience, and 14.25% had from 6 to 8 years of experience.

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Description

**Position Overview** The Customer Service Lead (SDL Leadership) is responsible for overseeing service desk operations, ensuring high-quality end-user support, and leading a team of support specialists in delivering timely and effective technical assistance. This role serves as a key escalation point, drives continuous improvement in service delivery, and ensures alignment with organizational ser

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Company

ASM Research, An Accenture Federal Services Company

Source

NLX

Occupation

First-Line Supervisors of Office and Administrative Support Workers

Openings Available

1

Location and Contact Information

Work Location

Jackson, 39203

USA

Contact Information

Jackson, 39203

USA

Salary and Work Requirements

Work Hours Per Week

Not Available

Pay Range

Min: $0.00

Tips

Not Earned

Driver's License

Not Required

Minimum Age

Not Available

Tools

Not Required

Relocation

Required

Work Days

Not Available

Shifts

Not Available

First-Line Supervisors of Office and Administrative Support Workers in Mississippi

2%

By 2034, Mississippi will need 2% more "First-Line Supervisors of Office and Administrative Support Workers"

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2024 AVERAGE ANNUAL SALARY

$49,067

An equal opportunity employer and program, MDES has auxiliary aids and services available upon request to those with disabilities. Those needing TTY assistance may call .... Funded by the U.S. Department of Labor through the Mississippi Department of Employment Security.