Customer Service Manager Jobs in Ridgeland, MS
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
- Madison, MS (6 miles from Ridgeland, MS)
- 3 days ago
- Madison, MS (6 miles from Ridgeland, MS)
- 3 days ago
Customer Service Coordinator Job ID: 34388 Job Category: Administrative Non Clinical Support Work Type: PRN Work Schedule: Rotating Department: BMG Central MS Facility: BMG Central MS Location:...
- Jackson, MS (9 miles from Ridgeland, MS)
- 7 days ago
- Jackson, MS (9 miles from Ridgeland, MS)
- 7 days ago
A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means...
Lead Customer Service Coordinator
- Madison, MS (6 miles from Ridgeland, MS)
- 13 days ago
- Madison, MS (6 miles from Ridgeland, MS)
- 13 days ago
Lead Customer Service Coordinator Baptist Memorial Health Care - 3.5 Madison, MS Job Details Estimated: $30K - $37.9K a year 2 days ago Qualifications Management Customer service English Clinic...
Commercial Lines Client Service Manager
- Jackson, MS (9 miles from Ridgeland, MS)
- 18 days ago
- Jackson, MS (9 miles from Ridgeland, MS)
- 18 days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
The Commercial Lines Client Service Manager is responsible for assisting producers and clients in maintaining insurance coverage for commercial lines of insurance to include processing and...
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Customer Service Coordinator II
- Madison, MS (6 miles from Ridgeland, MS)
- 45+ days ago
- Madison, MS (6 miles from Ridgeland, MS)
- 45+ days ago
Customer Service Coordinator II Job ID: 33088 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: BMG Central MS Facility: BMG Central MS...
- Jackson, MS (9 miles from Ridgeland, MS)
- 90+ days ago
- Jackson, MS (9 miles from Ridgeland, MS)
- 90+ days ago
Job Type Full-time Description Title : Customer Care Manager Reports to : Director of Operations Summary: The Customer Service Manager ensures quality of services and customer satisfaction among VRC...
Demographic Data for Ridgeland, MS
Moving to Ridgeland, MS? Find some basic demographic data about Ridgeland, MS below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
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Salary for Customer Service Manager Jobs in Ridgeland, MS
Highest Education Level
Customer Service Managers in Ridgeland, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Customer Service Management
- Service Standards
- Customer Success
- Call Center Management
- Bank Deposits
- Zendesk
- Courteous
- Client Services
- Customer Retention
- Resolution
- Complaint Resolution
- Customer Satisfaction
- Shipping
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Closing
- Relationship Management
- Account Management
- Friendliness
- Strategy Development
- Retail
- Customer Relations
- High School Diploma
- Telephone Skills
- Customer Relationship Management
- Punctual
- Events
- Driving
- Documentation
- Coaching
- Verbal Communication
- Flexibility
- Reporting
- Collaboration
- Inventory Management
- English
- Multitasking
- Policy Development
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Microsoft Excel
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
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Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
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