Customer Service Manager Jobs in Flowood, MS
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Jackson, MS (5 miles from Flowood, MS)
- 45+ days ago
- Jackson, MS (5 miles from Flowood, MS)
- 45+ days ago
Introduction Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless...
Client Service Coordinator - 000520
- Jackson, MS (5 miles from Flowood, MS)
- moments ago
- Jackson, MS (5 miles from Flowood, MS)
- moments ago
If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs. Client Service Coordinator...
- Jackson, MS (5 miles from Flowood, MS)
- 2 days ago
- Jackson, MS (5 miles from Flowood, MS)
- 2 days ago
Datavant is a data platform company and the worlds leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right...
- Jackson, MS (5 miles from Flowood, MS)
- 5 days ago
- Jackson, MS (5 miles from Flowood, MS)
- 5 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Coordinator II
- Jackson, MS (5 miles from Flowood, MS)
- 6 days ago
- Jackson, MS (5 miles from Flowood, MS)
- 6 days ago
Customer Service Coordinator II Job ID: 33338 Job Category: Administrative Non Clinical Support Work Type: Full Time Work Schedule: Days Department: BMG Central MS Facility: BMG Central MS...
Account Manager, Client Services
- Jackson, MS (5 miles from Flowood, MS)
- 9 days ago
- Jackson, MS (5 miles from Flowood, MS)
- 9 days ago
Our Company PharMerica Overview As a critical member of a dynamic, growing pharmaceutical services company, you will be vital in the company's success! The Account Manager of Client Services...
- Richland, MS (6 miles from Flowood, MS)
- 10 days ago
- Richland, MS (6 miles from Flowood, MS)
- 10 days ago
Customer Service Coordinator Job ID: 28057 Job Category: Administrative Non Clinical Support Work Type: PRN Work Schedule: Rotating Department: BMG Central MS Facility: BMG Central MS Location:...
- Jackson, MS (5 miles from Flowood, MS)
- 15 days ago
- Jackson, MS (5 miles from Flowood, MS)
- 15 days ago
About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications quickly, securely, and effortlessly. Together, we are building a culture and...
Customer Service Coordinator, Corporate
- Jackson, MS (5 miles from Flowood, MS)
- 19 days ago
- Jackson, MS (5 miles from Flowood, MS)
- 19 days ago
Wolters Kluwer is a global leader in professional information services that combines deep domain knowledge with specialized technology. Our portfolio offers software tools coupled with content and...
Strategic Customer Success Manager - Public Sector
- Jackson, MS (5 miles from Flowood, MS)
- 21 days ago
- Jackson, MS (5 miles from Flowood, MS)
- 21 days ago
This role is offered to active duty service members who are enrolled in the Skillbridge program or are looking for a Skillbridge internship only. This is a contract role for up to 6 months....
- Jackson, MS (5 miles from Flowood, MS)
- 24 days ago
- Jackson, MS (5 miles from Flowood, MS)
- 24 days ago
Cribl does differently. What does that mean? It means we are a serious company that doesn't take itself too seriously; and we're looking for people who love to get stuff done, and laugh a bit...
- Jackson, MS (5 miles from Flowood, MS)
- 45+ days ago
- Jackson, MS (5 miles from Flowood, MS)
- 45+ days ago
Job Type Full-time Description Title : Customer Care Manager Reports to : Director of Operations Summary: The Customer Service Manager ensures quality of services and customer satisfaction among VRC...
Demographic Data for Flowood, MS
Moving to Flowood, MS? Find some basic demographic data about Flowood, MS below.
Customer Service Manager Online Courses and Training Opportunities
Title Synonyms
Users interested in this job title also searched for the following job titles
Salary for Customer Service Manager Jobs in Flowood, MS
Highest Education Level
Customer Service Managers in Flowood, MS offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Budgets
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Call Center Management
- Bank Deposits
- Order Entry
- Customer Success
- Courteous
- Customer Retention
- Client Services
- Cash Management
- Resolution
- Complaint Resolution
- Shipping
- Customer Satisfaction
- Performance Management
- Onboarding
- Merchandising
- Cashier Skills
- Relationship Management
- Customer Relations
- Closing
- Strategy Development
- Friendliness
- Telephone Skills
- Retail
- Account Management
- High School Diploma
- Process Improvement
- Customer Relationship Management
- Punctual
- Driving
- Verbal Communication
- Events
- Flexibility
- Collaboration
- Coaching
- Multitasking
- Inventory Management
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Microsoft Excel
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Customer Service Manager Related Career Advice Articles
How to Become a Customer Service Representative
Wondering how to become a customer service representative? Discover what skills employers are looking for and get customer service rep resume tips to help you land the job.
Read article »
Live Chat Customer Service: Best Job Ever or Cold, Lonely Gig?
Customer service professionals are needed virtually everywhere, and as the way consumers and companies interact evolves with technology, so does the nature of customer service jobs. While in-person and telephone/call-center customer service positions aren’t going away any time soon or being completely replaced by robots (yet, anyway), there is a third career option if you’re tech savvy and enjoy solving customers’ problems: live chat agent jobs.
Read article »