Customer Service Manager Jobs in Rockford, MN
A Customer Service Manager oversees the customer service team and all customer service activities, ensuring that the team provides the highest level of customer satisfaction. Their responsibilities include developing customer service policies, managing and hiring team members, handling complaints, and analyzing customer service data to improve business operations. They interact directly with customers to address inquiries, resolve issues, or to provide assistance with products or services. They are also responsible for providing training and development for their team, and often collaborate with other departments to integrate customer service objectives throughout the organization.
Important skills for a Customer Service Manager include excellent communication and leadership abilities, problem-solving skills, the ability to handle stressful situations, and strong knowledge of customer service software and databases. Certifications in Customer Service Management, Leadership, or related fields are advantageous. A Bachelor's degree in Business Administration or related field is often required. Some roles a person might hold before becoming a Customer Service Manager include Customer Service Representative, Customer Service Team Leader, or Customer Support Specialist.
- Brooklyn Park, MN (16 miles from Rockford, MN)
- 9 hours ago
- Brooklyn Park, MN (16 miles from Rockford, MN)
- 9 hours ago
Requisition I D : 885729 Store #: WM0072 Optical Customer Service BPARK Position : Full-Time Total Rewards: Benefits/Incentive Information Since 1915, Walman Optical has served thousands of...
Senior Account Manager Client Services - Remote
- Eden Prairie, MN (19 miles from Rockford, MN)
- 14 hours ago
- Eden Prairie, MN (19 miles from Rockford, MN)
- 14 hours ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote WorkCustomer Service Lead - Part-Time
- Saint Louis Park, MN (21 miles from Rockford, MN)
- 1 day ago
- Saint Louis Park, MN (21 miles from Rockford, MN)
- 1 day ago
If you have strong leadership skills, a friendly, outgoing demeanor, an interest in retail, and you thrive in a fast-paced environment, join Our Burlington team as a Customer Service Lead!...
- Maple Grove, MN (10 miles from Rockford, MN)
- 2 days ago
- Maple Grove, MN (10 miles from Rockford, MN)
- 2 days ago
Position Purpose: Customer Experience Managers (CXM) are members of the store leadership team that oversees execution of store standards across the entire store, including customer service,...
- Minneapolis, MN (23 miles from Rockford, MN)
- 5 days ago
- Minneapolis, MN (23 miles from Rockford, MN)
- 5 days ago
at Millennium Health in Minneapolis, Minnesota, United States Job Description Description **This field-based position requires daily travel, working onsite with Millennium Health customers. ** Are...
Customer Service & E-Commerce Supervisor (Customer Service, In-Store Shopper Supervisor)
- Coon Rapids, MN (19 miles from Rockford, MN)
- 5 days ago
- Coon Rapids, MN (19 miles from Rockford, MN)
- 5 days ago
At Whole Foods Market, we are working to nourish people and the planet. In this role, you will support the Customer Service & E-Commerce programs; this means you lead processes supporting the...
SR Client Services Manager-Minneapolis, MN1410329
- Minneapolis, MN (23 miles from Rockford, MN)
- 6 days ago
- Minneapolis, MN (23 miles from Rockford, MN)
- 6 days ago
Canteen One Starting pay: 90,000.00- 95,000.00 Let's talk about Canteen One! We are the national account management arm for Canteen, the largest and most experienced food and retail service...
Part-Time Customer Experience Manager
- Eden Prairie, MN (19 miles from Rockford, MN)
- 7 days ago
- Eden Prairie, MN (19 miles from Rockford, MN)
- 7 days ago
Store - MSP-EDEN PRAIRIE, MNDeliver a customer centric shopping experience by managing and delivering effective front-end operations and expectations. Lead the omnichannel processes. Maintain...
Airport Customer Service Supervisor (Spirit) PT/FT
- Minneapolis, MN (23 miles from Rockford, MN)
- 7 days ago
- Minneapolis, MN (23 miles from Rockford, MN)
- 7 days ago
General information Job Title Airport Customer Service Supervisor (Spirit) PT/FT Date Friday, March 28, 2025 State Minnesota City Minneapolis Base Pay Rate: $ 20.25 Full/Part Time Part Time Exempt...
Technical Customer Experience Manager
- Minneapolis, MN (23 miles from Rockford, MN)
- 8 days ago
- Minneapolis, MN (23 miles from Rockford, MN)
- 8 days ago
Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced professional with a strong technical background in customer experience and a deep-seated passion for building lasting...
Kohler Signature Store Customer Service Coordinator
- Edina, MN (23 miles from Rockford, MN)
- 8 days ago
- Edina, MN (23 miles from Rockford, MN)
- 8 days ago
Overview The position of Customer Service Coordinator seeks to enhance the experience at the Kohler Signature Store in a manner that surprises and delights the consumer and creates a gracious...
Remote WorkAssociate Director, Client Service Account Manager - Remote
- Eden Prairie, MN (19 miles from Rockford, MN)
- 8 days ago
- Eden Prairie, MN (19 miles from Rockford, MN)
- 8 days ago
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by...
Remote WorkSenior Customer Success Manager (Remote, Central US)
- Minneapolis, MN (23 miles from Rockford, MN)
- 9 days ago
- Minneapolis, MN (23 miles from Rockford, MN)
- 9 days ago
About the Job The Senior Customer Success Manager is part of a smart, gritty, and passionate team of value- and customer-focused players. This role owns the customer relationship and leads...
Remote WorkSr. Supervisor, Customer Care Commercial
- Minneapolis, MN (23 miles from Rockford, MN)
- 12 days ago
- Minneapolis, MN (23 miles from Rockford, MN)
- 12 days ago
This position is based in our SICK, West Bloomington MN facility. The person will work in office four days a week and remotely one day. ABOUT SICK: SICK is a leading global provider of intelligent...
Retail Customer Service Supervisor
- St Louis Park, MN (21 miles from Rockford, MN)
- 12 days ago
- St Louis Park, MN (21 miles from Rockford, MN)
- 12 days ago
PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM! Retail Customer Service Supervisor (Key Holder) About Life at PetSmart At PetSmart, we’re more than just a company obsessed...
Demographic Data for Rockford, MN
Moving to Rockford, MN? Find some basic demographic data about Rockford, MN below.
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Salary for Customer Service Manager Jobs in Rockford, MN
Highest Education Level
Customer Service Managers in Rockford, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Customer Service Manager position
- Retail Management
- Call Center Experience
- Escalation Management
- Service Standards
- Customer Service Management
- Zendesk
- Bank Deposits
- Customer Success
- Courteous
- Client Services
- Complaint Resolution
- Resolution
- Customer Retention
- Shipping
- Cash Management
- Customer Satisfaction
- Merchandising
- Performance Management
- Onboarding
- Cashier Skills
- Customer Relations
- Relationship Management
- Strategy Development
- Closing
- Telephone Skills
- Friendliness
- Customer Relationship Management
- Listening
- High School Diploma
- Account Management
- Retail
- Process Improvement
- Verbal Communication
- Driving
- Written Communication
- Flexibility
- Documentation
- Events
- Mentoring
- Collaboration
- Spanish
- Multitasking
- Coaching
- English
- Inventory Management
- Sales
- Policy Development
- Problem Solving
- Team Building
- Microsoft Office
- Microsoft Excel
- Time Management
- Teamwork
- Staff Supervision
- Organization
- Customer Service
- Scheduling
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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