Call Center Representative Jobs in Rockford, MN
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
- Saint Louis Park, MN (21 miles from Rockford, MN)
- 3 days ago
- Saint Louis Park, MN (21 miles from Rockford, MN)
- 3 days ago
Are you ready to be the go-to person for our valued customers and play a vital role in preserving long-lasting relationships? Join us as a Client Support Specialist (CSS) and make a significant...
Customer Relations Associate, Full Time
- Rogers, MN (8 miles from Rockford, MN)
- 3 days ago
- Rogers, MN (8 miles from Rockford, MN)
- 3 days ago
Pay Range: $15.00 - $20.50 POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and...
- Minneapolis, MN (23 miles from Rockford, MN)
- 4 days ago
- Minneapolis, MN (23 miles from Rockford, MN)
- 4 days ago
Premier Disability Services is looking for Call Center Representatives to join our growing Minneapolis, MN-based team!...
PhotoCake Call Center Representative
- Anoka, MN (18 miles from Rockford, MN)
- 5 days ago
- Anoka, MN (18 miles from Rockford, MN)
- 5 days ago
Summary: The PhotoCake Call Center Representative provides outstanding support and customer service on DecoPac PhotoCake products and solutions to bakeries....
Remote WorkRemote Client Support Specialist
- Minneapolis, MN (23 miles from Rockford, MN)
- 6 days ago
- Minneapolis, MN (23 miles from Rockford, MN)
- 6 days ago
An employer is looking for a highly skilled remote Client Support Specialist to support both a customer success team and a partner success team within a growing national healthcare start up. In...
Remote WorkHR Contact Center Representative
- Minneapolis, MN (23 miles from Rockford, MN)
- 13 days ago
- Minneapolis, MN (23 miles from Rockford, MN)
- 13 days ago
HR Contact Center Representative University of Minnesota - 4.1 Minneapolis, MN Job Details Full-time Estimated: $47.1K - $60.6K a year 11 hours ago Qualifications Microsoft Word Google Docs...
- Saint Louis Park, MN (21 miles from Rockford, MN)
- 25 days ago
- Saint Louis Park, MN (21 miles from Rockford, MN)
- 25 days ago
Customer Care Associate Monday-Friday 8:00AM - 4:30PM $18-$20/hour For over 70 years, we have built our brand on strong family values and a philosophy of serving our guests, team members, and...
Full Time Call Center Representative
- Minneapolis, MN (23 miles from Rockford, MN)
- 30+ days ago
- Minneapolis, MN (23 miles from Rockford, MN)
- 30+ days ago
At Movado Group, we are committed to building the strongest brands in the industry and we are passionate about what we do. Our people are fueled by a creative spirit and a drive for excellence...
Client Relations Specialist - Bookkeeping
- Minneapolis, MN (23 miles from Rockford, MN)
- 45+ days ago
- Minneapolis, MN (23 miles from Rockford, MN)
- 45+ days ago
Client Relations Specialist - Bookkeeping RemoteBookkeeping & Tax ServicesFull time Minneapolis, Minnesota, United States Description This is a fully and permanently remote work from home...
Remote Work- Plymouth, MN (15 miles from Rockford, MN)
- 90+ days ago
- Plymouth, MN (15 miles from Rockford, MN)
- 90+ days ago
WHO WE ARE: TruStone Financial is a full-service, member-owned credit union that provides simple yet competitive financial tools to empower our members' financial well-being. Founded by teachers...
Demographic Data for Rockford, MN
Moving to Rockford, MN? Find some basic demographic data about Rockford, MN below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Rockford, MN
Highest Education Level
Call Center Representatives in Rockford, MN offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Collections
- Microsoft Windows
- Administrative Skills
- Telephone Skills
- Staffing
- Listening
- Account Management
- High School Diploma
- Troubleshooting
- Conflict Resolution
- Punctual
- Driving
- Negotiation
- Investigation
- Microsoft Outlook
- Verbal Communication
- Interpersonal Skills
- Collaboration
- Multitasking
- Microsoft PowerPoint
- English
- Spanish
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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