Call Center Representative Jobs in Michigan
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Remote Call Center Representative - Texas
- Manpower
- Grand Rapids, MI
- 4 hours ago
- Grand Rapids, MI
- 4 hours ago
BEFORE APPLYING YOU MUST HAVE THE FOLLOWING EQUIPMENT Headset Requirements (USBC Hardwired Logitech Recommended) Must have an attached boom microphone Must be hardwired (cord cannot be detachable)...
Remote- Financial Plus Credit Union
- Flint, MI
- 14 hours ago
- Flint, MI
- 14 hours ago
Job Type Full-time Description Job Title: Contact Center Representative Department: Contact Center Reports to: Contact Center Manager Hours per Week: 38 Hourly Position Pay Range: Group B Company...
Remote- Cornerstone Community Financial Credit Union
- Troy, MI
- 2 days ago
- Troy, MI
- 2 days ago
Our Opportunity: The Contact Center Representative is responsible for providing outstanding member service in the CCF member contact center. Makes banking easy and delivers high performance by...
In PersonCall Center Customer Service Agent
- Randstad
- Benton Harbor, MI
- 2 days ago
- Benton Harbor, MI
- 2 days ago
We are seeking a motivated Call Center Customer Service Agent to join our team. In this role, you will work directly in our local call center delivering excellent customer service. This is an...
In PersonCall Center Representative Physical Therapy Clinic
- Plymouth Physical Therapy Specialists
- Plymouth, MI
- 5 days ago
- Plymouth, MI
- 5 days ago
Our growing physical therapy clinic is looking for a Call Center Representative to be the first point of contact for patients seeking care and support....
In PersonDuties include but are not limited to: Establish and maintain professional relationships with clients, across multiple levels of client organizations, while serving as the primary contact for...
In PersonChild Support Call Center Agent
- Conduent Incorporated
- East Lansing, MI
- 6 days ago
- East Lansing, MI
- 6 days ago
Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
In PersonDo you have Call Center experience? Are you enthusiastic, goal driven, flexible, reliable, and committed to excellent member service?...
In PersonInbound Bankruptcy Call Specialist
- MCM Midland Credit Management
- Troy, MI
- 6 days ago
- Troy, MI
- 6 days ago
Applicants must have current authorization to work in the United States on a full-time basis. The Inbound Bankruptcy Call Specialist will handle the negotiation of payoffs & investigations on...
In PersonExternal Job Title: Customer Service Representative (On-Site) External Job Description: Position Location: Troy, MI (On-Site) Position Compensation: $20 New Hire Training: New hires must be...
In PersonCall Center Agent (Must Have 2+ Years Experience) + READ JOB DESCRIPTION
- TEKsystems
- Farmington Hills, MI
- 6 days ago
- Farmington Hills, MI
- 6 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In Person- Luxury Bath Technologies
- Marine City, MI
- 7 days ago
- Marine City, MI
- 7 days ago
Job Summary Luxury Bath / Mobility Remodelers is hiring a high-energy Call Center Representative to join our Port Huron team....
In PersonCall Center Representative (Must Have 2+ Years Experience) + READ JOB DESCRIPTION
- TEKsystems
- Northville, MI
- 7 days ago
- Northville, MI
- 7 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCustomer Service Call Center Agent (Must Have 2+ Years Experience) + READ JOB DESCRIPTION
- TEKsystems
- Plymouth, MI
- 7 days ago
- Plymouth, MI
- 7 days ago
No need to have prior healthcare call center experience, but call center experience in any industry IS required....
In PersonCall Center Specialist - Non-Clinical
- Dermatologists of Central States
- Clinton Township, MI
- 10 days ago
- Clinton Township, MI
- 10 days ago
Call center experience and web-based scheduling are a plus. Ability to communicate effectively on the telephone....
In PersonDemographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Michigan
Highest Education Level
Call Center Representatives in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Ecommerce
- One Call Resolution
- Call Center Experience
- Inbound
- Telemarketing
- Resolution
- Courteous
- Financial Services
- Claims
- Inside Sales
- Problem Resolution
- Insurance Verification
- Scheduling Appointments
- Telecom
- Inbound/Outbound Calling
- Customer Satisfaction
- Technical Support
- Accounts Receivable
- Staffing
- Microsoft Windows
- Collections
- Retail
- Account Management
- High School Diploma
- Listening
- Troubleshooting
- Written Communication
- Typing
- Conflict Resolution
- Investigation
- Microsoft Outlook
- Driving
- Telephone Skills
- Interpersonal Skills
- English
- Verbal Communication
- Spanish
- Policy Development
- Data Entry
- Multitasking
- Team Building
- Collaboration
- Sales
- Microsoft Excel
- Research Skills
- Microsoft Office
- Problem Solving
- Scheduling
- Bilingual
- Teamwork
- Customer Service
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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