Call Center Representative Jobs in Michigan
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Call Center Representative - Livonia, MI Description & Requirements Maximus is hiring a Customer Service Representative in Livonia, MI!...
Call Center Representative - Park Medical, Southfield - McLaren Careers
- Southfield, MI
- 21 hours ago
- Southfield, MI
- 21 hours ago
**The role of the Call Center Representative is to manage incoming and outgoing calls in a friendly, professional and compassionate manner....
**ESSENTIAL JOB FUNCTIONS:** The following job functions may not be the responsibility of all Call Center Representative I's....
Under the supervision of the Call Center Manager, the Call Center Representative shall ensure that all incoming DWIHN Call Center phone calls are answered and assessed for severity in order to triage...
Remote WorkPOSITION SUMMARY The Bilingual Call Center Agent/Member Services Representative (MSR) provides day-to-day support for credit union members/callers via inbound & outbound services. Requests able to...
SER Call Center Agent PT and Full Time Positions **Shifts: 2nd Shift** **Position Summary:** Under the supervision of the Call Center Lead Agent, assist guests in a prompt, professional, and...
The Contact Center Representative is the first connection between Intermountain and patients responsible for fostering relationships with patients, parents and guardians regarding the patient's...
# JOB SUMMARY The Call Center Specialist is the main link between our external customers and Memorial Healthcare.## The Call Center Specialist will serve as a role model to other employees for...
Contact Center Agent Tier 2 Summary This position is responsible for contributing to the overall success of our National Contact Center by meeting or exceeding customer satisfaction goals,...
When you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference....
OVERVIEW Job description Dialog Direct, a Qualfon company, is seeking experienced Call Center Professionals who aspire to obtain an Insurance License (Personal Lines or Property & Casualty). This...
Position Overview** At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We...
Call Center Representative - BILINGUAL FLUENCY REQUIRED
- Pullman, MI
- 15 days ago
- Pullman, MI
- 15 days ago
InterCare is searching for a Full-Time Call Center Representative to join our team!...
**Desired Qualifications*** + 1-2 years of call center experience. + Working knowledge of MiChart. + Familiarity with medical terminology. + Experience in a health care environment....
Remote WorkCall Center Representative **Job Summary** Call Center Representative will be responsible for handling inbound and outbound calls....
Remote WorkDemographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Michigan
Highest Education Level
Call Center Representatives in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Courteous
- Resolution
- Inside Sales
- Claims
- Customer Satisfaction
- Inbound/Outbound Calling
- Accounts Receivable
- Technical Support
- Collections
- Telephone Skills
- Microsoft Windows
- Staffing
- Listening
- High School Diploma
- Account Management
- Conflict Resolution
- Troubleshooting
- Driving
- Punctual
- Negotiation
- Investigation
- Verbal Communication
- Microsoft Outlook
- Typing
- Collaboration
- Interpersonal Skills
- Data Entry
- English
- Multitasking
- Spanish
- Microsoft PowerPoint
- Policy Development
- Sales
- Microsoft Office
- Problem Solving
- Team Building
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Scheduling
- Computer Skills
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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