Call Center Representative Jobs in Michigan
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Customer Service/Call Center Representative - Tech Hire/Field Services
- Grand Rapids, MI
- 1 day ago
- Grand Rapids, MI
- 1 day ago
We're thrilled that you are interested in joining us here at the Amynta Group! Provides exceptional customer service to internal and/or external customers, including field technicians and business...
Bi-lingual Pharmacy Tech Support Call Center Rep (Work from Home anywhere in the US)
- Detroit, MI
- 2 days ago
- Detroit, MI
- 2 days ago
We are excited to announce that currently we are looking for a 100% remote (work from homeWFH) contract Pharmacy Support Call Center Representative to join our team....
Remote WorkTEKsystems Bilingual Onsite Call Center Representative in Grand Rapids , Michigan Now Hiring: Customer Service Representative and Bilingual CSR Day to day responsibilities: Customer Interaction: Manage...
Supervisor Onsite Call Center Representative
- Grand Rapids, MI
- 2 days ago
- Grand Rapids, MI
- 2 days ago
TEKsystems Supervisor Onsite Call Center Representative in Grand Rapids , Michigan Now Hiring: Customer Service Representative and Bilingual CSR ( 1.00 more) and Supervisor roles open ( paying more)...
Contact Center Agent: 2PM - 10:30PM (Thursday/Friday Off)
- Detroit, MI
- 2 days ago
- Detroit, MI
- 2 days ago
Hussmann Corporation Contact Center Agent: 2PM - 10:30PM (Thursday/Friday Off) in Detroit , Michigan Overview The Contact Center Agent is responsible for being the first point of contact for the...
Remote WorkLearn quickly Follow procedures Work independently Skill in: Call Center Experience In-depth customer service background Excellent communication Positive attitude Ability to learn and retain information...
Are you looking for an opportunity to work in a caring and community focused environment? At Covenant Community Care, we are a faith-based non-profit, Federally Qualified Health Center serving the...
High School diploma or GED At least 1 year of medical office experience At least 2 years of Call Center experience (for call center roles) Strong proficiency with Microsoft applications (Outlook, Word...
Who are we? What do we do? Company Overview: Proctor Loan Protector provides comprehensive insurance products and service solutions for financial institutions. While weaving compliance throughout...
Department Summary Call center position providing thorough analysis and investigation of authorization requests received via telephone and online, for specialized medical/surgical/outpatient...
Call Center AgentA Call Center Agent will have a passion for providing exceptional customer service whose primary objective will be to assist customers with their general account inquiries and...
Job Title BELFOR Contact Central - Call Center Agent Location Any Shifts - Sourcing only Job Description Qualifications
Child Support Specialist Call Center Representative
- East Lansing, MI
- 3 days ago
- East Lansing, MI
- 3 days ago
ONSITE ONLY: Full-Time Child Support Specialist Call Center Representative Location: E....
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Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Michigan
Highest Education Level
Call Center Representatives in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Building Relationships
- Client Support
- One Call Resolution
- Call Center Experience
- Inbound
- Service Sales
- Escalation Management
- Courteous
- Insurance Verification
- Claims
- Resolution
- Inside Sales
- Customer Satisfaction
- Scheduling Appointments
- Accounts Receivable
- Inbound/Outbound Calling
- Technical Support
- QuickBooks
- Customer Relations
- Listening
- Microsoft Windows
- Staffing
- Collections
- Telephone Skills
- Conflict Resolution
- High School Diploma
- Troubleshooting
- Punctual
- Investigation
- Microsoft Outlook
- Verbal Communication
- Written Communication
- Data Entry
- Typing
- Documentation
- Spanish
- Multitasking
- Interpersonal Skills
- Collaboration
- Sales
- English
- Microsoft PowerPoint
- Policy Development
- Problem Solving
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Organization
- Customer Service
- Research Skills
- Scheduling
- Computer Skills
- Leadership
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
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