Call Center Representative Jobs in Michigan
A Call Center Representative is an essential part of the customer service industry, acting as the primary point of contact for consumers seeking assistance or information about a product or service. They handle inbound and outbound calls, resolve customer complaints, provide product information, process orders, and maintain a consistent level of professionalism and courtesy. Their daily tasks also include documenting customer interactions, coordinating with other departments, escalating complex issues, and ensuring customer satisfaction. They are also responsible for meeting the targets and goals set by their team leader or manager.
Important skills for a Call Center Representative include excellent communication and listening skills, problem-solving ability, patience, and empathy. They should also be familiar with CRM systems and possess strong computer skills. While there are no set qualifications for this role, some employers may require a high school diploma or equivalent. Certifications in Customer Service, such as the Certified Customer Service Professional (CCSP) or Certified Call Center Manager (eWCCM), can be beneficial. Prior to becoming a Call Center Representative, a person may have roles such as Receptionist, Customer Service Associate, or Sales Assistant where they gain experience working directly with customers and handling their queries and concerns.
Entry - Level Benefits Advisor ( Remote )
- Schrieber Organization
- Troy, MI
- 4 days ago
- Schrieber Organization
- Troy, MI
- 4 days ago
Are you passionate about delivering top-tier customer service while achieving high-impact sales goals—all from the comfort of your home? Join our dynamic and growing team at Globe Life: American...
Remote Work
Virtual Life Insurance Sales Representative ( Remote )
- Schrieber Organization
- Troy, MI
- 5 days ago
- Schrieber Organization
- Troy, MI
- 5 days ago
Role Type: Full-Time | Entry-Level & Experienced Welcome | FastTrack to Leadership FastTrack to Leadership Stop settling for ordinary. You weren’t built for average. If you're driven, coachable,...
Remote Work. + Demonstrates ownership of the customer issue by providing one call resolution: + Makes every reasonable attempt to resolve the customers issue and exhausts all other solutions before escalating...
Job Title: Animal and Customer Care Associate Location: Detroit, MI Hours: Full-Time; 4 10-Hour Shifts Who We Are: Michigan Humane is a non-profit animal welfare organization dedicated to...
Call Center Representative Intermediate/Associate
- Ann Arbor, MI
- 5 hours ago
- Ann Arbor, MI
- 5 hours ago
Job Summary Call Center Representative will be responsible for handling inbound and outbound calls....
Remote WorkWhen you join Credit Union ONE as a Call Center Representative, you will have the opportunity to make a difference....
Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in...
Pearl Interactive Network is seeking Seasonal Contact Center Agents (CCAs) to Join Our Talent Community in preparation for future disaster relief efforts.** Are you a natural problem solver with a...
Call Center Representative Intermediate/Associate University of Michigan - Ann Arbor
- Ann Arbor, MI
- 2 days ago
- Ann Arbor, MI
- 2 days ago
Call Center Representative will be responsible for handling inbound and outbound calls....
Call Center Representative - Park Medical, Southfield
- Southfield, MI
- 3 days ago
- Southfield, MI
- 3 days ago
Call Center Representative - Park Medical, Southfield Michigan, Southfield NEW Administrative/Clerical McLaren Oakland 25004473 Position Summary: The role of the Call Center Representative is to manage...
Job Details Job Location: Saginaw Call Center - Saginaw, MI Salary Range: Undisclosed Call Center/Admissions Representative ADMISSIONS REPRESENTATIVE IN CALL CENTER - PART TIME - IN PERSON Ross...
Client Support Specialist - Greater Detroit, MI Area
- Farmington Hills, MI
- 7 days ago
- Farmington Hills, MI
- 7 days ago
Job Description: To be eligible for consideration of this role, your primary residence must be located within a 90 mile radius at the time of application from the approved branch sites listed...
POSITION SUMMARY: The Customer Relations Associate performs various Customer Service activities, to include greeting and acknowledging all customers in a prompt and friendly manner, handling...
Call Center Agent at Refloor At Refloor, we pride ourselves on being the Most Trusted Flooring Company in America, and we're excited to invite enthusiastic individuals to become Call Center Agents...
Job Type: FT40 Pay: starting $17ph Schedule: Mon-Friday, no nights or weekends Shift: General 8/hr shift (Shift times will vary with department schedules) Pinnacle GI Partners values the...
Demographic Data for Michigan
Moving to Michigan? Find some basic demographic data about Michigan below.
Call Center Representative Online Courses and Training Opportunities
Salary for Call Center Representative Jobs in Michigan
Highest Education Level
Call Center Representatives in Michigan offer the following education backgroundQualifications / Skill Sets
The following top skills are often required or desired to land a Call Center Representative position
- Compensation and Benefits
- One Call Resolution
- Call Center Experience
- Inbound
- Courteous
- Resolution
- Inside Sales
- Customer Satisfaction
- Claims
- Inbound/Outbound Calling
- Problem Resolution
- Accounts Receivable
- Technical Support
- Microsoft Windows
- Collections
- Staffing
- Account Management
- Listening
- Telephone Skills
- High School Diploma
- Troubleshooting
- Driving
- Negotiation
- Punctual
- Typing
- Conflict Resolution
- Microsoft Outlook
- Investigation
- Verbal Communication
- Collaboration
- Interpersonal Skills
- Data Entry
- Multitasking
- Team Building
- Microsoft PowerPoint
- English
- Spanish
- Problem Solving
- Sales
- Microsoft Office
- Bilingual
- Microsoft Excel
- Teamwork
- Research Skills
- Organization
- Customer Service
- Scheduling
- Communication Skills
Other Career Titles
Here are some other career titles that require similar skills
Call Center Representative Related Career Advice Articles
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